Would thoroughly recommend! Saffron was a delight to speak to, very professional, funny and kind. Kept to her word and called back when she said she would, was thorough and made sure everything was clear and provided me with all my options. I looked forward to chatting to her on the second day and can genuinely say she is an asset the company. It was a pleasure to talk to her. Thank you!

I filled in my part of the form and the vets filled in theirs and sent off. There was one query re medication but answer was given and I heard back quite quickly.

Very fast and efficient response - couldn't fault the service at all. Thank you.

Had to use our policy a couple of times now, each time the process has been pretty strightforward and easy to follow, very good service.

No fuss estimate sent agreed then op booked and vets dealt with you direct no stress at what was a stressful time.

I have been with vetsure for 4 years. This was the first time I have had to make a claim. Our vet helped with our claim direct. I was suprised how easy every thing went. I was kept up to date from day one. The money was returned direct to my account could not ask for a better service.

No fuss with our claim - this company does exactly as its T & C’s - thank you.

Prompt response and payment

Couldn’t do better! Vetsure have been fantastic over the years never quibble over costs, quick & simple to claim & fees paid out in good timespan. I would choose to use this provider for our next pet. Thank you

Very polite and helpful personnel and very prompt payment of insurance claims.

Great cover for ongoing conditions; claims are settled quickly. When I’ve had any queries or questions someone has come back to me with a clear answer. Really pleased I went with vetsure

I advised my vets that I was insured with Vetsure Pet Insurance and they took care of it. All I had to do was pay the excess - brilliant

We’d be lost without Vetsure. We’ve had our dog since he was 8 weeks old. After lots of research I chose to take a lifetime policy with Vetsure and it’s the best decision we ever made. For the first 18 months of his life our pup was super healthy with minimal issues and then at 18 months old he developed a skin condition which we’ve claimed for every month with no hassle. For many years our monthly premium was lower than the cost of our dog’s monthly treatment. Our dog is now 7 years old and has developed some joint issues which again Vetsure has helped us out with and settled without any hassle. Today we found out we need to send our dog for CT scans at a cost of over £3,000. I called Vetsure to discuss and they have spoken with the vets and already provided a pre-authorisation for us to have the reassurance that the cost of the scans will be fully covered (minus any excess due). The team are always so caring and compassionate when we speak with them and truly care about our dog’s wellbeing. During a stressful time of worry about our dog’s health - to have excellent service with a policy which provides exactly what we purchased it for, I couldn’t ask for anymore from Vetsure. If you’re reading this review wondering whether to use Vetsure, I can honestly say in the last 7 years this company have been incredible for us - without them, we would have had financial pressures on top of the emotional pressure of giving our dog access to the best care and I’m so glad we chose Vetsure.

Unfortunately I didn’t get the name of the representative I spoke to regarding my dogs insurance quote but she was really helpful and explained everything fully prior to agreement. No hard sell of extras or options just clarified the points I’d raised on my initial online quote and added the extra 5% discount for using the combined vertsure practice scheme. Listened to my dogs life stories as well!! Overall a great experience, hope I’ll never need the cover though.

Friendly people, excellent service. Prompt payment of claims. Recently had a query, no problem Vetsure paid our claim.

My cat was injured and in pain. The vet thankfully sorted that out and the VETSURE insurance claim was dealt with by them.All handled very efficiently and with no hassle. Thankyou Vetsure

I’ve always had swift service from vet sure. I’ve had claim settled in less than a week. Thankyou vet sure team.

Really swift efficient claim process. Very impressed at how easy it was to claim because vet practice completes all the details dates and costs of treatment. Good to have the reassurance of cover when our two year old cat had a tail pull injury and had to have his tail amputated.

Giving our pet excellent care and dealing directly with our vet with payments and keeping us up-to-date

we had no problems with our first claim on our 5 yr old GSD it was handled very well