Had some issues with the delivery, but a replacement was shipped after I explained the situation and the articles are great!

I thought i bought two pairs of earrings but they are sold separately, wich is very uncommon/ inconvenient. It should be made clearer on the website. The products by themselves are good tho.

Jourdan was really helpful when dealing with a returns issue I had

Good service as I needed to replace broken clasp on new chain

I ordered a ring for my son for Christmas. Unfortunately it was too small so I ordered another and returned the first. The return was made on 9th January and I am yet to receive a refund. There has been no response ro my emails. I am very concerned that my money will not be refunded. Consider carefully before ordering.

I love the products but unfortunately customer service is non existent. Ordered my boyfriend a necklace for Christmas but the clasp was broken so he still hasn’t been able to wear it. Fast forward 4 weeks of me trying to get in contact to replace and still nothing. A lot of money to have wasted…

The products are top class when you can actually place an order and receive one! But to do this when you encounter a problem, their customer service is shocking and what lets them down so you end up going elsewhere.

The package didn't arrive and they just simply don't answer on the emails.. UPD They have replied on Jan 28th, looks like my package lost in customs, waiting for a new one

Still waiting on my exchange.

Fast and efficient! Good quality

I returned three bracelets and they were delivered back to the company on 6th and 9th January and I am still waiting for a refund. I've tried calling the customer services number and no-one picks up. I've also emailed three different email addresses and none have responded to me. I'm very concerned that I won't receive a refund. I'm amazed that there isn't a working number to call. I have resorted to leaving a poor review in the hope that this will cause them to respond to my emails. Seems I'm not alone and unfortunately only the good reviews get a response. I'm not giving up on the refunds.

Website is a load of sh#t. I literally changed my password twice and each time saved it to my phone, only to be met with the same error trying to log in again saying it’s incorrect. I literally saved it to my phone as soon as I changed it, yet somehow it works to let me in straight after changing but when I try to log in 5 minutes later it’s incorrect and I have to change it AGAIN? - what a joke.

No email communications about my refund, disappointing customer service

Pretty poor customer service. Never replied to a single email I sent them multiple emails and never got a response

The original ring we ordered was too big so we returned it for a smaller size. The return process was simple & replacement ring arrived quickly. The ring is so nice. It was bought for my son who is really happy with it. Great service from start to finish.

the bracelet was snapped - and it was a special birthday present so I wasn't able to give him his present on time. I've returned it but waiting for the replacement.

The ring size range does not go up to usual men’s size range so didn’t fit. I had to return this, it is showing as delivered a week ago and still no response! I spent £75 on this item and I haven’t received response.

Good products but poor communication. Returned a product to be exchanged and it’s been nearly a week with no communication of any sort. Emailed twice with no response. A shame because I would have liked to get more stuff here in future based on the product quality and price point… just let down on poor service. Don’t seem to be alone in having this issue either.

Anyone else finding it impossible to get a response from this company??? No phone number, just the email addess that confirms the order that they never seems to respond to, so FRUSTRATING! Fabulous chain, love it, as does my son who it was bought for as a birthday present however the clasp has broken on only the second time he has worn it. Eventually advised to return this for an exchange. Item was received back by Serge DeNimes 20th January and haven't heard a peep from them since. I have to say, the products look fab but the customer services leaves a lot to be desired. In this fast moving day and age it leaves a lot to be desired, most frustrating :(

emailed about student discount not working, no response - pls help?