Very friendly and quick

The person that called me was lovely

I was told by money saving expert (via a phone call that they instigated made to me) that British Gas was a cheaper rate than EON. This is after previously checking online myself and establishing in my opinion that EON was the cheapest rate. I took MSE at their word and agreed to switch on their say so. It turns out that the rate I was switched to with British Gas was circa 10% more expensive and has cost me in excess of £350 per annum as a result of. Not a happy bunny!!!

Ewan and Floyd came around to talk me through the process of changing over to British Gas as an energy provider. Both of them were lovely and personable and answered all of my questions about getting the best deals on energy especially during these cold months. Thank you for your help and would definitely recommend to anyone, especially my neighbours in the E2 area!

very helpful

Good interaction with the agents who explained everything clearly. They answered all of my questions.

Approachable customer service

Rio was an excellent agent talked me through everything so I understand and was very happy

You took time to explain every process

Your door to door rep Jessica Lane was very personable, professional and clearly explained everything and I was shocked to learn I was paying over double what I should be - and that was on what I was lead to believe was a good tariff by my supplier. Thank goodness I was visited by Jessica. Star job.

Excellent Guide to all my questions

u came and did all info to change in October and now jan 2025 and its not changed and you cost me more money

I haven’t been responsible for energy bills for a while and had just recently started renting again. I was trying to find the right info and tariff on my own but was feeling quite overwhelmed. After putting my details into Money Expert, a guy called Chris called me and talked me through my options. He answered all my questions and explained everything thoroughly. He was polite, friendly and honest and was a pleasure to deal with. Very helpful and made the process easier for me :)

The agents who came to my home were very friendly and polite. They took their time explaining everything. Lovely young men. And the lady on the phone call was lovely too

Ash was a lovely lad. Extremely helpful, and knowledgeable.

the guy that came explained it well enuff for even me to understand ‘ made me fell comfortable talking to him ‘ like an old friend ‘👍

I had a great experience with Money Expert agents today, 04/02/2025, with my energy tariff switch. Their agents are polite and knowledgeable.

The simplicity of the advise made it very worthwhile for me

The agent explained everything to me and I felt I understood what was being offered.

Simple and straightforward. Operator was a little difficult to understand at times as she spoke very quickly. Altogether a very happy experience.