The young man mat that I spoke to was very helpful and polite knew his job and explained everything well

Very friendly and very nice to speak with

Canvassing agent lied about my neighbours signing up to save money by transferring energy suppliers. He was extremely pushy for me to sign up. Fortunately I kept an eye on what he was typing into his tablet when he was working out “how much money I could save” and he halved my annual usage estimate so it came up that the new supplier would only charge me half of what I was currently paying! He even pretended to have left my house when the money expert group were on the phone with me. My advice to anyone looking to switch anything would be to do it yourself online. He was only interested in making money for himself. Shocking

Extremely helpful, spent time to explain how my change over would all be done for me.

Cancel everything NOWWWW

The agent visiting was also training a colleague. She was sensitive to needs if both myself and her colleague. The details of changes etc were explained questions were answered and the whole delivery was about caring for me and my disabilities. Rating above and beyond.

The agent was very polite and helpful. He gave me a lot of information and was very thorough. A very good visit.

All the information I received wasn’t right n British Gas have told me to complain, If you want to look into this the man’s name Darren n the ref number is 12760029. Keith

Great service from start to finish. I was helped through the process and everyone was very helpful and friendly.

I am not too keen on unsolicited doorstep callers. The person was trying to get me to switch electricity/gas supplier & quoted how much I was paying for my gas, which was incorrect but she wouldn't listen. I did commit to the switch but felt I was almost bullied into it. She presented me with an i-pad to fill in my details but it had a badly cracked screen & I did struggle to see it.

Sale was rushed and now customer services don’t answer and end the call!!I smell scam and want out!

helpful assistance!

Was visited by Oisin this afternoon as I was leaving house fr an appointment & he said he would return later in the evening.Oisin did return. I liked his calm friendly approach Oisin explained everything & answered all questions put to him. I found Oisin easy to talk to & would ask questions & him knowing that I understood.. There was no " Hard Sell" & I did not feel under any pressure to buy or feel uncomfortable in his presence & had all information to make my own decision to change over to British Gas.. Looking forward to & thanks to Money Expert, to return to British Gas, as my provider for Gas & Electric. Thanks to the lovely young man Oisin & Money Expert & I wish him well & slso Money Expert, Thanking you, Sincerely Miss Frances Carmel Murphy.

Too hard sell. When I checked my current unit costs they were about the same and I would have had to pay a large exit fee. I cancelled the switch which took ages.

Spoke to a gentleman called Wayne, really helpful and helped me with setting up with a new supplier.

The man spoke very quickly even though I told him to slow down. There was no concern about who he was speaking to - no customer service. He needs retraining!

I’m always a bit uncomfortable answering the door when it’s seems you about to be sold something, but the gentleman who has just helped me switch gas and electric was brilliant. Talked me through everything was really polite and saved me £60 a month.

Alfred was very helpful and got us a much better fixed rate

Useful and informative

Spoke to Matthew today who explained all the changeover process, did a check on my current usage and worked out the monthly payment, the tariff was locked in for 2 years. I was very impressed on the adviser, the explanations to questions asked and his delivery and friendliness, nothing was too much for him, so a good deal all round.