I called to tell the adviser I didn’t need their service and they were so not understanding about what I wanted I was clear and said I didn’t need it anymore as I had a different energy but he didn’t listen and still set it up for me Absolutely terrible

I cannot remember the person name,but was very helpful. I got a hearing problem, there was clarity.

The agent I spoke to was friendly, knowledgeable and extremely polite. I had been thinking of switching to British Gas and after speaking to him I am very glad I have.

Ben was really nice and professional

Very good knowledge of product and explained everything.

I received a phone call regarding my energy usage and have now moved to a fixed tariff for 12mths, excellent service and couldn't be more helpful.

It's a scam no way to contact them, didn't receive a welcome pack so can't cancel, and wasn't made fully aware of the finer details of the switch before they forced it through and now I'm getting screwed. Looks like I will have to wait for switch to go through then switch back. Don't give them any details, if you change your mind they'll still force the switch.

After completing an online form I received a phone call from a representative. Everything was clearly explained and a great deal was found. Smoothly switched new the new supplier.

Sold me british gas payg i was with utillia I asked atvthevtime when british gas take over my supply will the be able to top up using their up as I do with utillia he told me I would it went live 1/1/2025 so I didn't know what to do if I was going to be without gas and electricity i had to wait till the 2/1/2025 before I could talk to british gas they told me my meters were on credit till they set up payg but then found out meters not compatible with British gas so would have to be changed this wouldn't be a quick process so because of miss information I have gone back to utillia and now will be getting a bill for energy I've used which I didn't want so if anyone comes to my door again and trys to convince me to switch supplier the answer will be a definite NO

The gentlemen were very polite and respectful, answering all questions happily. They were very professional and they seemed quite knowledgeable

Experience is great and helpful Helped to get cheaper deal

Quick and easy with information Google job.

Excellent, saved money over the next year to the tune of £750.00. Friendly sevice.

Great with information

The young gentleman

Right time, right place offering what I needed. The rep was outstanding with the delivery and the personality shone through. A credit to those that deliver the training and to those that learn.

The customer service officer was very knowledgeable and saved me £90 odd pounds by switching to British Gas.

Martin was very nice and helpful. He explained everything and what would happen.

Matthew Howard was very friendly and informative great guy at Bedford British Gas Trailer saved me money . Thanks

Matthew Howard was great with explaining the whole process. I have now swapped over to British Gas. He was very thorough and friendly.