
Customer
United Kingdom | 25 April 2013My order was well priced, exactly what I wanted and delivered next day without charge. I will definitely order from Riverside Garden Centre again.

steve may
United Kingdom | 24 April 2013After making our decision to purchase the Quest Sandringham Elite SL, we looked around the internet and found that the Riverside Garden Centre were not only offering the best price for the chairs we were after, but the price also included free next [working] day delivery. The whole process was simple, I have a PayPal account and made my purchase using that method. Within seconds we had a confirmation email and shortly afterwards we had notification of the tracking number. Our order was placed on Friday afternoon and we were able to track the parcel, which arrived on Monday as promised. The whole experience was faultless. Thanks

hiace_drifter
United Kingdom | 23 April 2013The website was pleasant to use and prices were cheapest around. I used the live chat function to find out the colour of the handles on the bbq.... the lovely girl on the other end went down to the showroom to find out. Wonderful!

Mick
United Kingdom | 22 April 2013It was very easy to find and order the product I was after, the product was excellent and it was delivered very quickly

Customer
United Kingdom | 16 April 2013I ordered on line and the delivery as promisted the next day. The items are exactly as I wanted and the delivery man was of a very pleasant manner.

Jean Mears
United Kingdom | 14 April 2013My Fragile mirrored picture frames order arrived from Riverside very quickly. The packaging was amazing - boxed and then layer after layer of protective bubble wrap and thick black cling-film like plastic. It was like one of those Christmas presents that starts off huge and there's just a smaller present inside. 10/10 for protective packaging. I will order from you again. Competitive prices on these frames too.

Janice
United Kingdom | 14 April 2013The products wee very competively priced.

Barry Malpas
United Kingdom | 11 April 2013Ordered a Weber BBQ package from the huge choice available at a most competitive price. The goods were delivered NEXT DAY ! Absolutely amazing service from start to finish. Well done Riverside.

Bea27
United Kingdom | 08 April 2013I ordered a Quest camping table after 3pm last Wednesday 3rd April and it arrived before 9am next morning!! What can I say except excellent service and will definitely use again should the occasion arise.

Colette Rice
United Kingdom | 08 April 2013I left my folding chairs outside and they got rusty over the winter. I was looking for 2 good quality folders with a backrest and a good seat height after a few hours online I found what I was looking for on Riverside garden centre web site. However I need them for Sunday and its now Wednesday morning so its of to the shops to buy 2 after half a day out around Cheshire I could not find a suitable chair. Back home at 1600 on Wednesday tea time and I went on line again to Riverside Garden Centre and placed my order for 2 x Quest traveller Director chairs paid on Pay Pal and thought my day out on Sunday would be without chairs, how wrong I was on Thursday at around 13.30 they arrived at my home address as promised Well done to ww.riversidgardencentre.co.uk I will be back to shop again and I will continue to tell my friends about the great service received.

JM from
United Kingdom | 07 April 2013I bought my lemon coloured branded kettle BBQ online. When I went to put the item together I found the enamel was coming away on the edge of the basin where it should not be. I did not want to take the risk it would worsen in use so I asked for it to be returned on the basis it was damaged. Riverside have refused to simply arrange for the item to be collected and refunded as clearly requested by me,(I have had it for 5 days) advising me they have a strict code of conduct agreed with the manufacturer and I must send photos and they will tell me what happens next! If they are going to have the original item back in their possession they will not need me to send photos and why are they trying to involve the manufacturer in our transaction?.They have even tried to get me to call the manufacturer direct for "advice" when my contract is with the garden centre. They are doing everything they can to get me to retain the item and to avoid arranging a refund. In fact, under distance selling regulations I do not even need to have a reason to return the item at this early stage but I didn't want somebody else being sent the same slightly damaged item. Having taken some advice I have a dilema now because I do not feel they can be trusted on the basis of my experience to date and if I send back the item myself I will incur more expense which I cannot afford. Having read their past feedback I am really surprised that they have been so difficult and have not just apologised and arranged collection and a refund. My advice is to check any item you buy immediately, only buy if you can, and are prepared, to photograph any faults (my camera is only cheap and does not do closeups) and preferably buy instore and check before leaving.

Lorraine
United Kingdom | 06 April 2013All items received without problem. Very fast delivery - would use again.

John
United Kingdom | 06 April 2013Saved almost £40 overall. Delivery was amazingly fast and all was ecactly as described and as expected. Great service.

Chris Williams
United Kingdom | 05 April 2013Thank you for the absolutely great customer service you just gave me, not only did you go out of your way to see if you could get Saturday delivery for me, at late notice! but took the order, gave advice and completed the transaction all in one call……….and provided a follow up email with your contact details should there be any issues …….. Brilliant! My wife purchased our BBQ from you at Christmas, (she also mentioned how helpful the sales person was) after never having a Weber before I am now a convert!! As a company director it’s the sort of customer service we aspire to provide. You can be assured of our continued business and recommendation well in to the future.

June Andrews
United Kingdom | 04 April 2013Ordered two folding Quest Directors style chairs and received excellent service by way of quick acknowledgement of order, despatch of order (Easter weekend) and notification of time and date of delivery. Overall an excellent experience of on line shopping. It's a pity not all companies operate in this way. I would not hesitate to recommend this company to anyone. By the way it was also the cheapest price I could find. How's that then?

Louise Simpson
United Kingdom | 02 April 2013The 'chat' option on the site is extremely helpful, enabling me to check on stock levels before purchasing. I was able to have my purchase sent direct to the recipient, it arrived very quickly and safely packaged. Will definitely use Riverside Garden Centre again. Thank you :D

DE
United Kingdom | 01 April 2013Delivered on time and all present & correct! Will buy from again.

Lorna
United Kingdom | 28 March 2013Delighted I was finally able to find this large Alfalfa log for my rabbit - he loves it and it keeps his teeth so healthy. I have been unable to find this from other stockists to replace the last one he finished. Delivery was fast, item well wrapped and the price was good too. I would definitely buy from this website again.

Neil B
United Kingdom | 27 March 2013Excellent service and very extensive items list at very competitive prices. Fully recommend this trader.

j armstrong
United Kingdom | 25 March 2013easy to order, good price and excellent delivery service