They responded very quickly to my request!

Was speaking with 2 agents who were outstanding. Helpful and willing to resolve my issues. Both of them called me back after they had issue resolved for me. Andrew and Kenneth are a credit to Flogas. I deal with a lot of utility companies and Flogas and their team are by far the best in the Irish Marketplace. Their staff are brilliant.

They "forgot" to apply my rebate for exporting to the grid. Crummy behaviour by Flogas itself. Did get through to an agent who sorted it for me though.

Speedy response

Shane was excellent to deal with. He answered all my questions and explained everything to me.

The customer service person was very helpful. Guided me through was I need to do and ensured everything was working.

General question about taking over an account. Wasn’t able to complete action as I needed reading…. However was so lucky to be speaking with Ella o Rourke. This girl restored my faith in service. Just Brillant. Friendly, clear, informative, recommends … excellent service. As soon as I get this property sorted… I am looking to move my own home provider to flowgas. Thankyou

Susan Clarke was exceptionally helpful in dealing with my issues

Communication Immediate understanding of my question and willing to explain what I wanted to better understand

Moved my account to flogas last week, made very simple by their great customer service, €150 welcome bonus on each of my accounts to start me off, lots of easy ways to pay, I chose to set up a weekly standing order to support my monthly direct debit, couldn't be easier to keep on top of things which = peace of mind, I absolutely recommend flogas, I've already brought friends over and we'll share €50 credit between us, Happy days 😉

Excellent help from customer service. Very efficient and friendly representative.

I made contact with Flogas today. The response to the call was very fast. The gentleman I spoke with was courteous and extremely efficient.

The gentleman who dealt with me did what he said he would which is the number 1 requirement in business!

Olivia was so welcoming & helpful. Olivia was also able to help me efficiently with my query.

Excellent friendly and rersponsive

Wendy was very helpful & came back to me as she promised when she got to the bottom of my issue

Fantastic service - thank you

I thought it was going crazy until I scrolled down and read people that have the same problems as I. Everything was good at the startbut things spiraled out of control in June when I gave a meter reading to flogas I received a bill for 268 euros my normal bill would have been for around 80euros. Out of 8 weeks I was there 5. I thought it was a mistake and would be corrected ont the next bill. August I rang in the meter reading and explained that this reading was less tha the June bill. She checked it out and said they had made a mistake and would send me anew bill iwaited and waited until I could not stand it any longer so I rang again, only to be told I needed to give another meter reading as their accounts did not match. So a gave them another reading. Yesterday I received a bill for 382.96 euros. There has been very little use of me electronic because I was frighted of receiving a large bill. I rang again explained that the bill must be wrong that tha most it would be is around 150 euros max .she told .e she needed my to take a photo of meter I explained l was on my own and that I didn't know how she said she would her but we could not do it on my android phone. She then told me I had to phone the esb and give the the reading as they would not except my word as to the meter reading. No oven no dryer no heating only microwave lights and a presure cooker I spent most of my time gardening and reading. This is not right it would be cheaper to pay the exit fee and wash my hand of them. I will have to skip meals to pay money I don't owe. Is disgusting the way we are been treated 😪

Helpful customer support.

The customer service was excellent and would highly recommend to anyone!