The most useless company out there. if you are seeking for the electricity company who does not communicate to their customers, has billing wrong every single time, never return the calls and increase the rates whenever they want without notice then this is the company for you.

Unable to access bill, contacted customer service twice, but to no avail, tried to access bill on 'My Account, but it appears they do not recognise my email despite sending bill through onit, have requested a hard copy of my bill, but to no avail. Shambles of a company really.

I called in a few days ago to have my electricity switched to Flogas as I already have my gas with them. They used the electricity reading provided and updated my gas account. Subsequently, I received a gas bill of E448.31! I called immediately to have it looked into. Only to receive an email from a supervisor stating its indeed correct and how payment arrangements can be made. Clearly she hadn't done any investigations neither did she ask for a current meter reading. Because of the error not only have they now lost a potential electricity customer but also a loyal gas customer. Anyone else thinking about switching, take my advice, its not worth the hassle.

These are bad people- I give one star because you cant give none, in leaving them they have (through devious scheming) robbed 300€ off me (continued a direct debit that was cut) of a bill that it is not possible that I could have accrued // bad people // really shocking nasty practices

website a disaster to work through ,late bills , was a customer of just energy who sold out to flogas and the problems then started.... stay well away .

I honestly cannot believe a company is allowed to operate like this, 2 months of being with them and I cannot access my billing, I'm being sent bills, money taken off my account, but I cannot see my bills, or how much they are going to be charging me. This surely is not legal, honestly avoid this company at all costs. They are causing me extreme stress.

Lies and terrible customer service. Only two months with the company and bill went 300% higherthan Iv ever paid. Called them to see why and told that’s what it is. The woman on the phone couldn’t care less. In tears here can’t afford this monstrous bill

I signed up to Flogas in November and got a quote for each service they provide. On the 2 invoices I have received they have charged different rates to what was actually quoted. After numerous phone calls and emails they have told me that the charges on my bill are correct and they are not honouring the quote that was provided. They have also told me they are not in breach of contract and if I leave now they will charge me the exit fee. Poor customer service and overcharging eems to be common with them and should have read reviews before signing up with them:(

Signed up with BE Energy who sold out to Flogas who yesterday sent me a bill for €161. Been trying for 2 days now to get through to them unsuccessfully but they did reply to an email saying theyd call me but guess what? They didnt! Absolute terrible company to deal with with crap customer service, AVOID AT ALL COSTS.

This company are currently acting like they do not need customers! Having ordered gas at level 20 on the gauge I have subsequently run out of gas and run out of the temporary supply they fitted too. I have been a customer for 12 years and spent 1000s of euros and now I feel like they are holding me to ransom. I have rang numerous times. I have made complaints to customer service. I've been told the truck broke down, the staff are out sick, they will speak to their managers, etc, etc, I have left a private message on facebook and no ring back and no gas! Previously positive experiences have turned sour! The worst part for me is even when I am speaking to staff I can tell nothing is going to happen soon. Are they actually on strike!?

Stay away, the worst thing I ever did was switching to flogas . Sick of phoning to get lpg delivered. I had to phone 6 times yet still no delivery. My contact after 2 years just ended thank god. Will never return to flogas.

I was a Flogas residential customer for years. No real issues until recently when I switched to another supplier leaving behind a credit amount in my account. Despite numerous attempts to contact their customer service team I am still waiting on the cheque to arrive. It's now 2 full months since requesting refund. Feel really let down as I never "owed" them any money at any point.

Its regarding Irish branch of FloGas - Very poor customer service, since we moved to Flogas there's a number of problems related to account team like incorrect gas rate, they delivered empty tank and told us that truck can come week later to fill it up(cold January)..., tank was delivered but there was a gas leak that we only trace recently, have no update from a flogas rep regarding responsibility for loss of substantial amount of fuel