This business offered a service that would help with certain insecurities. Sure, the system helped for a bit. But, as it turns out, the promises whispered into my ears were nothing but gilded lies. The only way for this system to be viable is if you make six figures and even then you have to abide by a strict rule book. I was told I didn't have to change my lifestyle and that the system would last if I bought into it. That was a straigh lie. Unethical businesses tend to operate this way. They lure you however they can. But as soon as you realize that it's just bait. It's too late, they already have their hooks in you. Disappointed..

Since Oct 2019 until today (7/24/20) three of the Hair Club hair systems provided and applied to me have been poor in construction quality. I have been a member for 20 years and never had the problems encountered with the last three systems. Initially the system looks fine. My most recent system started out fine, then 5 days later large quantities of hair pulled out when combing or brushing. It has gotten so bad that just rubbing your hand across the hair requires you to wipe your hand with tissue to clean off the hair. Then brush your shoulders to remove excess hair. I have never experienced this problem in 20 years. My local Hair Club reps. seem very concerned and have been telling me for over 3 months they are working on the problem. Nothing has improved. The fix is out of their hands and Corporate HQ needs to get moving. I am not one to complain but when you are paying for a certain product and it is poor quality there are limited options. For three months my local Hair Club was closed for COVID 19, but they still charged me for three months fees. Recently my local Rep. indicated my monthly fee would be cut in half until the problem is corrected, this was the Reps. answer when I told him I was going to stop my automatic monthly payment. I do wish to continue my 20 year association with the Hair Club but I am exploring other options.

Another awesome experience!! I have been a member for over 6 years. Each visit consistently exceeds my expectations. All staff are professional and friendly. I received calls from Aaron, Jennifer and Tiffany during the COVID-19 Pandemic closure. They were all supportive. Tiffany is my hair stylist; her services are superb! She is also an excellet teacher, giving me tips on my hair care. I leave each visit feeling special. Noteworthy, is the flexibility with scheduling if needed. They work to assure accessibiity in a dfferent time slot or with another stylist. Services from Nikki has also been super. Congratulations to Aaron and Jennifer. You and your team exemplify personalized and safe customer care. Thank you for your high quality services. I highly recommend Hair Club of Raleigh!

Hello I am Raja Gudipudi. Joined the program in the month of July 2019 . Started a bronze program from feb 2020 but still I didn’t get my first head of hair and been charged over these months My last head of hair which I got in the month of December is a crap and they agreed to replace but that didn’t happen till date. I should be getting my hoh get replaced as part of my previous program which’s expired and I didn’t get any services through my new program except for a salon visit And there are lot of things they hid/didn’t disclose which mislead me in deciding to get into program or not I believe this is not correct way or ethical way to do business

Yesterday I went to the Tampa Hair Club, which has just opened again. Both my stylists were no longer there because they found other work because of the Corona Virus. However, a wonderful stylist was there. Her name is Christine Zak. She travels to Hair Clubs around the USA and takes care of the customers who come to that Hair Club for appointments. As soon as she read my charter she said," I see you need a hair coloring. Would you rather have a hair coloring today or a treatment?" I thought that was exceptional kind of her because hair coloring is a pain for everyone involved. I said," I would truly love a hair coloring because I don't have a stylist outside of Hair Club. She didn't tell me that it would mean she would give up part of her lunch half hour to do this for me. She just left to ask the manager if she could do it. After a while the door opened and Diane came in. She is the, "NO" manager. No matter what you want it is ,"NO". Christine returned and you could tell she felt very bad about the ,"NO". That is when I found out that she would have gladly given up her lunch time to make sure I got my coloring. I am 83 years old so my hair turns gray and needs coloring. I highly recommend Christine Zak to everyone at Hair Club. Ask for her. She is a loving and caring person, which is very difficult to find today. While I am giving a recommendation I must also add Daisy and her assistant who work the front desk at the Tampa Hair Club. They always greet you with a big smile and care about you. They make being a customer at Hair Club easy because they are such nice people.

they continued to charge people during Covid when they were closed. The only way to avoid it is if you contacted them, otherwise they stole money..These people are a joke..I was a member for 8 years, and now finally have freedom..there are numerous places that you can buy the same and much better hair systems for 25% of the price..and if you find a real professional hair stylist, [unlike the ultra cut graduates they use,] you will not have to replace your substandard HC wig for up to 6 months with LITTLE or no shedding, unlike their cheap Yak hair that they call human....also DO NOT USE THEIR CHEAP GARBAGE PRODUCTS MADE IN CHINA...USE real shampoo n conditioner...which they dont approve of however THEY CLAIM ITS REAL HAIR SO WHY NOT USE A REAL PRODUCT, not the laundry detergent they sell as shampoo which basically ensures your hair will shed......also, anybody notice the EXCUSES after every complaint..This place NEVER owns up to ttheir mistakes...sorry is not in their manuals..its always the customer. I hope as competition begins to open, [for a fact I know in Canada there is a lot of money behind a group starting a single salon, financed by people with very deep pockets that were all ripped off by HC...The management should have to know something about business..the manager at my HC, isnt qualified to ride a bike never mind run a business. Thay also do not spend any money advertising with Canadian media sources and simply depend on those comical infomercials with all the guys that look like they have a squirrels glued to their head..also, they do buy lots of google ads for porn sites..never spend a dime within the communities that support them. Typical cheap foreign [ASIA] owned biz with CHEAP products all made in CHINA If there is a reply to this from them, I will next time paste emails sent by the manager, copied to the supervisor that was a lie regarding when they were reopening. They were unhappy cuz I asked too many questions...only people with things to hide do this...I dare anyone at Hairclub to take on this review..I have so much info on the company and the people working there that they certainly would not want to be made public. I was a member for longer than any of these people have worked there...and tipping 20.00 every time, and then looking like crap, cuz they have no interest as to what the customer wants cuz they have to do a style that will blend in with their inferior crap that they call 'real hair'....If you doubt this, take a sample to a lab as we did....or try burning a piece of hair...the best review from a lab . [which we paid 250.00 to analyze was that at best it 'MIGHT BE' some human hair and their best guess is YAK

COVID-19 showed peoples true colors and if anything we have learned to be more self sufficient and not have to be held hostage to places like Hair Club who are truly self centered money grubbing liars. One lie after another what a idiot I was paying these shmucks $400+ a month. I have learned to do this all myself now I get better quality of hair which cost about $400 that last for about 5 months and found a hair stylist here in town who cuts and blends it in for $50. This is much easier to do than you think folks and I can assure you if COVID-19 hits again places like Hair Club will leave you to fend for yourself and if you didn’t learn anything this time? You’ll deserve whatever happens next time and the greedy corporate pigs at Hair Club won’t give a rats ass. You will have this person Mr Brown who will come here and try and shmoooze you and put you in touch with the same filth who refused to be of any help to begin with and will lie to you again. Hair Club is a public company they only care about there greedy shareholders and greedy lying corporate managers who want you to keep paying when you have no access to service. Life is much better without forking out $400+ a month to these pigs!! Do your homework and you will find you can do this much cheaper!! I have no financial interest in telling you what I am those are the kind of people you want to listen to! I was a member for 10years in ABQ NM and the last 60+ days Hairclub showed me there true colors and one day as they keep picking your pockets they will show you there true colors also. Once a victim? Twice a volunteer! Best of luck Jim

I have had many issues. I recently joined, paid my initial amount, then was charged again for that month. That was not what we agreed on. Then came the closing due to the Covid-19 pandemic. My account was charged again although they are not officially open. Now let's talk about the products. They encourage using the Capillus Cap which I could have bought without joining their club. Next, started using their hair products and vitamins and have had more hair loss than using other products. Bottom line, don't waste your time or money, another scam business!

Do not waste your money....they told me they were going to do a procedure to make my hair more thicker....they shaved off all my hair then gave a a fake wig. Within 1 week the hair was falling out. This is a big waste of money...I spent over $6000 for fake wigs!

I had previously posted a 1 star review detailing how HCM has continued to charge their customers in spite of the fact their facilities have been closed in NYS. Corporate management contacted me and agreed via email that I will not be charged for April and May. They did the right thing and I plan on remaining a loyal customer.

I have read the other reviews and I have the same questions...The communication is not there. I have emailed and called the Nashville center many times with no response. Why are people continued to be charged for services the are not receiving? Why is there not more communication with clients? More importantly, why aren't you giving straight answers to the questions that have been posed instead of saying, we are looking into it. Paul

Well I have been a client for over 10 years I am appalled that they are asking me to pay a monthly bill for a service that I have not seen for hair that I have not been given for color or services. The extension of the COVID-19 nonessential business to May 18 will now make it two months that I will not be able to go to hair club how is it possible that they have the right under the law to charge me? I failed to see how that is possible. I was told by one of the managers that unless I paid my bill I could not be given an appointment I wish to speak to someone on the executive level.

Have been a Client for over 25 years. The staff at the Northern Virginia location have always been fantastic, they deserve 5 starts and more. Great stylists Ross, Vania, Rondette, Corey, Maggie, Nikki and others never disappoint. The unusual situation that we live due to Covit19 and the required closing of all establishments has been hard for all of us members who rely on a very unique service from Hair Club. The center at Tyson has been able to assist me in the best feasible way that anyone can do given the situation while keeping the center closed. I was not very happy about the situation and the handling of closing but I realize the safety of everyone prevails. Silvia Kentes is the most efficient and personable manager Hair Club has ever had and was able to help me through the process of getting what I needed while the closing was in place. I have seen Silvia expanding her career at Hair Club - very well deserved. J. Puente Northern Virginia

HCM is shut down due to Covid - and my husband was automatically charged for his treatment, which he could not have. They said they would not issue refund, and would see about future opening and charges. My sister-in-law owns a hair salon and didn't charge her customers for services scheduled, but not rendered due to shutdown. It's now about a month later, and his next scheduled appointment is coming up. I don't think they should charge him again.

Hice un pedido el 26 de enero y estamos ya a 27 de abril. El 18 de febrero les escribí y me contestaron que debido al gran volumen de peticiones se demoraba un poco más. Sigo esperando y ya les he escrito para que me devuelvan el dinero por lo menos. Espero que tengan la dignidad de hacerlo

HCM continues to charge monthly dues when all their NY offices are closed. Point of service is a salon visit, there are no viable alternatives. They are currently in breach of their service contract. Given their unconscionable action and utter disregard of their customers I’m filing a complaint with the New York Estate Attorney Generals Office. The Attorney General has already threatened NY Sports Club with criminal charges for the same practice.

I reciently posted a poor review for HCM and the President of HCH did in fact reach out to me to discuss my issues. He was concerned and addressed the issues. I feel confident now changes will be made to increase the quality control and my satisfaction. I have been a 25+ year customer and have decided to continue as a client

I was a hair club member for 7+ years. I really should have stopped after two years but fear kept me coming back and paying an exorbitant monthly fee. Had I known then, what I know now, I never would have started it. There are so many better ways to deal with hair loss issues. Unfortunately for me, the system caused further hair loss due to contact alopecia. I am extremely active and was constantly having to deal with skin infections on my scalp. I finally made the decision to stop this crazy process back in July 2019. I am growing my hair back out and it is taking forever; not to mention the damage the system did to my scalp. Please, think long and hard before you do this! Especially considering what we are experiencing now with COVID19. Ask yourself if you really want to pay that monthly fee for the rest of your life and if the system will really work for you long term. If not, DON’T DO IT!

I have been looking at the Hair Club website off and on over the last few months in an effort to research all possibilities for my hair loss and then finally decided to take the plunge and talk to someone. Since this is the Time of The Great Confinement (COVID-19), I used the online chat feature on the website. I was able to connect with someone right away and received very courteous and respectful treatment and we made arrangements for a video consultation a few days later. I was informed I would receive an email confirmation and also a phone call, as well as a text just prior to the video chat. All of the above happened as laid out and on the day of the consultation, I was connected with Latch at the Portland, Oregon office (I live in Vancouver BC). After some initial pains with Zoom, that neither of us are experienced with, we switched to WhatsApp video call and I proceeded to have the most informative, energizing and to be honest, comforting calls I have had yet with regard to my hair. I have seen two doctors prior to this call, both dermatologists, and did not receive anywhere near the information I received from Latch. In fact, one of them didn't even look at my head. Latch attempted to look at my scalp through the video (I later send him photos) and even though it was difficult, he was able to recommend a treatment for me, which I am now preparing to pursue. In addition to that I received some extra tips on things I can do right now before I begin treatment, which made me feel a whole lot better than I have felt in the last year. Thank you, Hair Club and thank you Latch.

At this time of covid, my physical appt. was canceled and a video consult was scheduled. Prior to my video consultation, I received approximately 20 texts and emails from them; three telling me to fill out their questionnaire which I had already done, the other re-confirming my appt and asking if I had any questions. I called them 30 mins. prior to my consultation set up the chat. At the appointed time, no one called. I then called them twice after my conference time came and went and was assured it was being brought to a managers attention and that someone would call. No one ever did. I did however, get an email the following morning telling me my consultation was canceled but listing products for me to purchase. Horribly unprofessional. The way they treat people, I am really surprised they are still in business. While courteous, if you believe the response they gave me below, that this is the first time this has happened, well, that's just being gullible.