On 12/2 I called Lebara customer service for help. The porting of my old mobile number on 4/2 had failed. This was not my first call concerning this but it was the only one with a satisfactory outcome. I spoke with Kunal Punjani who came up with the best solution to that point, namely to prioritise sending me a new sim card with my old mobile number already on it. HOW I wish I had managed to speak to him the week before. Card received and can now use my new mobile. Extremely grateful. Much appreciated. Thank you so much Kunal. Great job.

Having been with my old mobile network for many years, I was very nervous at moving to Lebara. However, as our daughter has been with them for around 18 months and speaks very highly of them both in network cover and customer services, and with price rises from my old supplier, I decided to bite the bullet! I am pleased to say that all has gone really well. The SIM card arrived the next day after ordering. With a bit of help from my daughter we applied on line. I was still very nervous that my existing number which I was migrating, would be lost. It's easy to call Lebara Customer Services and they seem to care and know their stuff. My old supplier wasn't the best in regards to customer services so, Lebara has so far exceeded my expectations. Jennifer was really helpful and asked me to go through a process to get me up and running on the day of migration, holding on whilst I did so. Unfortunately we then got cut off, but Jennifer rang me back. Cannot speak highly enough of her and the service received. Huge Relief. Thank you Lebara

Sunita was great, professional and up to the point, she helped me with all my inquiries.

Daniel was brilliant thank you for your help

Alina was very helpful and diligent. A efficient and great customer service.

My experience with Diksha Kirtiwar could not have been better- she was thoroughly professional, efficient and straightforward to deal with. A great asset to the team.

Spoke to Ali, i was facing a text message issue over a month. Ali was very attentive to the issue i had. Gave a working solution instantly and in a friendly manner. Thank you Ali.

Siddhesh was very helpful, polite and speedy in understanding and executing my request as I had bought the wrong plan and he was able to transfer me to the plan I was meant to have bought. Siddhesh provided a great customer service experience, thank you!

This was the best customer service experience I’ve ever had! Aishwarya was incredibly warm, patient, and professional. When I encountered a problem, she provided multiple solutions and helped me resolve it successfully. I truly appreciate her dedication and effort. Thank you so much!

it was very swift and quick resolution to my issue, Fariyaz resolved the issue in no time, very pleased, thanks a lot

Nothing like damaging your phone on a international trip and then the network starts playing on the new phone. Thanks to Aman Singh from Lebara customer service I was sorted a relived.

Aashna has given great customer support and is very responsive in understanding customer issues.

Switched from O2 to Lebara because the signal was terrible and fair enough Lebara has been much better on this front. However I have had lots of issues requesting a new sim (as the first one didn’t work) as it never seems to get done on their end. I have also recently had my phone stolen and have spoken to Lebara 5 times about this - I was quoted different timescales of between within 24 hours and up to 72 hours. It has now been over 4 days and despite being told numerous times it will be done, nothing ever happens. It has meant I can’t start my insurance claim so have been without a phone for ages and this looks like continuing. So if you want cheap and cheerful go for it but when it comes down to any issues Lebara is absolutely useless. Customer service agents all tell you different things.

They are better than Smarty around here (my last lot) but you 5g will be capped at 180 Mpbs maxand the upload for me is Dire at 10Mpbs . The 5g is also tacked onto 4G bands I have to run my 5g on band 20 only , there is no band N78 (true 5G) probably because this s a budget out fit. And I have my suspicions that they slow down downloads speeds on 5g if you use certain sites for file transfer . If you want true 5G Vodafone might be the way to do it . and if you have just joined lebara a 5g signal most likely will not be available until you go online to ask a Agent to enable it . BUt there again smarty and EE are terrible here (no 5g indoors) so thats at least something in Lebaras cap thats better

It was a great help and support from MAYUR. Thank you so much

Aniket is helped me. Thanks for everything.

I would like to express my glad for the excellent support provided by Sitdhess. He was extremely helpful,and understanding in assisting me, going above and beyond by arranging a 5GB free top-up for me. His dedication to customer satisfaction made my experience with Lebara truly exceptional. I sincerely appreciate his efforts and hope he gets the recognition he deserves.

Aniket responded very quickly with a very clear answer to my query.

The immediate response and attention was amazing and the companies affordability as regards to plans is a top notch. Thank you Cyprus Johnson

Mr Vivek Mane was extremely supportive and helpful. Great advice