Lebara is a really good network. But, I had one of the worst customer service. I've requested for the Proof of Usage for mobile insurance on Tuesday (Feb 4th). But, I haven't received it and more over they been giving misinformation from customer service team end. And taking everything for granted even after dailing and raising same issue multiple times. It's over 1week since I requested for Proof of Usage. Update: I've got my Proof of Usage from Lebara within after posting a review on Trsutpilot. Also received a compensation and case handler mentioned he gonna make sure it doesn't repeat with another customer. Thank-you

The professionalism and patience of the advisor whilst solving my issues was second to none, a breath of fresh air!!

I am so so happy about your services . your staff Anum helped me to sort out my queries so fastly Thank you so much

Shweta Pardeshi was very informative and did everything for me. Excellent service. Shame that other customer service operators are not as clear. Your told one thing by a customer service operator and another thing from someone else. However in the end we got there. Thank you.

Sumadh was great and executed my complaint quickly

I was sorted out and able to make my call

Yash Salvi was the most helpful and pleasant encounter I've had till date. He understood the issue and helped resolve it within minutes.

Very helpful and quickly resolved over a online chat

Nitin was a nice very nice guy while addressing customer issues I like to say that he is doing a great job

I contacted Lebara to stop a recurring payment. As I am on holiday I needed to do everything online. I was handled by Akshay who very quickly resolved the issue. Many thanks to both Akshay and Lebara.

My feedback on the recent chat experience with Niyamat was great. Agent was quick in response and fast in resolving the issue. Agent was really patient with the issue as well and is willing to solve. Really appreciate the assistance. Thank you.

Rutuja helped me adding my voucher and requested a refund of my plan, it was quick and didn’t take long!

I run into some issues with my port, and was very skeptical about getting it fixed in a timely manner. But Akshay did a great job and I was back being able to get phone calls in just a few minutes after whole day of wait

Akshay was excellent at sorting out some more data for me when I ran out and couldn't access my app

Awesome customer service. I am traveling today and contacted Lebara support chat for help. I was connected to Fariyaz. Fariyaz was a brilliant help. He meticulously followed previous notes and went above and beyond to make sure my request was fulfilled. I am very happy with the support given, and would recommend Lebara

Great service. Sangita explained everything nicely.

Khusboo was very supportive, clear, kind and helpful.

Mr Sager H. help me solve the problem effectively

Used the Chat feature and found it actually worked really well, Live agent Aishwarya help with my plan renewal issue and everything worked out as I wanted. Lebara in general is a really good sim-only provider!

Very good person gods experience with comumication