My sales assistant was Dillon, Really friendly welcome, knew every aspect of the car in detail, very polite and a pleasure to deal with. Really nice feel about this place. Great experience buying this car from this dealership…. Well done all 10/10 👍🏻

I have had 1st class customer service from the teams at Partridge, in particular Zdenek. Zdenek has been informative, honest and prompt in all responses. Looking forward to the new vehicle.

I traded in my BMW 1 series for a new 3 series and couldn’t be happier, Raj Singh was absolutely brilliant totally professional and friendly and you couldn’t ask for anymore from him an absolute credit to BMW partridge.

This BMW must be the worst dealer. Booked my car in for boot repair after the boot got stuck open. The RAC disconnected the ram in 5 minutes and said it needed new one. Booked in 3 weeks ago and told them what was wrong. Arrived today to get the car repaired and they hadn’t ordered the new ram. With the cost of fuel anc time it took for them to have the car in all day, was very angry I had to take car home without any work done at all. Useless dealer and not the first time I’ve heard of their incompetence.

Very good service

Zdenek Kalok has been very helpful, providing regular updates on the status of my car build.

Fantastic service from start to finish from the Partridge fleet team, especially as this is my first full electric vehicle. the whole process has been seamless and the preparation and detail from the team inc sending links to set up myBMW app, info on charging tariffs etc.. was invaluable. Thanks so much Marius, Stephanie and team

I honestly couldn’t of asked for anymore from Raj at BMW Partridge. I have been looking for a car for several months and spoke to many dealers around the UK but the customer service Raj provided was by far the best. I had only sent an enquiry on a vehicle with no images yet and within 10 minutes I had a call and a personalised video emailed to me. Glad to say I proceeded to buy the car and couldn’t be happier.

Very efficient and easy to deal with.

Dealt with Partridge after my order with a 3rd party was handled by them. Received great service from Zdenek. Has kept me informed all the way.

A big thumbs up for Dillon who looked after the administration on the day of the handover. Other aspects not quite as good; I found the absolute barrage of electronic paperwork a very poor experience, while I understand this could work well there was so much of it I completely lost track and would have preferred to sign everything on the day - it felt that it was being fired off randomly and without any guidance from the dealer on what to expect. On handover Dillon was not given some information about the deal I had made with the salesperson (who was not in on the day I picked the car up) that must have caused him some embarrassment although it was sorted. The tyre pressures were just about within tolerances but not balanced in pairs and the bonnet is really, really ridiculously hard to close and needs adjusting; those, rightly or wrongly, makes me wonder about the pre-sale preparation of the car. The smart key wasn’t charged. While I don’t expect dancing girls and fly past by The Red Arrows the overall experience of collecting a £50,000 car felt a bit flat - I bought my last car from Partridge and gave the same feedback then…it’s not an experience that builds client loyalty contrasted to Snows and Chandlers that I have also dealt with.

Imagine paying near on £50,000 for a car you've dreamt of having. Being 3 months into owning it and the thing having sat in Partridge BMW for 2 of those and potentially even longer because they pride themselves on selling broken cars and provide a shocking level of aftersales service that doesn't answer emails or phonecalls. This car has been a nightmare from the damage at the start, to an electrical fault, followed by burning smells, needing a new catalytic converter and PPF. Trying to pass the blame off onto everyone else and failing to recognise the real issue at the beginning for nearly 3 weeks! But they think that's acceptable for a nearly 3 year old car and acceptable behaviour from them. If anyone's got any sense they'll stay away from this awful bunch of cowboys and BMW in general for that matter. Back to Merc

What a pleasure dealing with Dean, we would highly recommend from the moment we walked into the showroom and the process through to collecting our X4 on Friday he was fantastic.

Yasmine Was very helpful! Excited to pick up our new car!

Same as another customer, placed a deposit on a car but changed my mind under distance selling regulations (also quoted in your contract) yet your team claim they are within their rights to retain it - FALSE. Credit card company are now involved as are BMW UK along with the The Motor Ombudsman and Trading Standards.

Worst customer service ever I paid £500 deposit in March for a used vehicle, my circumstances changed unfortunately during the week as some unexpected big bills arrived due to house renovation, I explained to the salesperson that I cannot take the delivery and apologised sincerely. I asked if I can get a refund of my deposit but he keeps saying that work has been done but not willing to disclose the exact amount, then everytime I call he say he will call back to update but it never happened. I have called the showroom 4 times this week finding a way to discuss the matter, I cannot reach anyone and they never call me back. This is absolutely frustrating and annoying.

Super service mr dean thankyou 5 stars

Fantastic service from Partridge BMW, particularly from Zdenek Kalok. All my queries have been answered, and very quickly too. I’ve been kept up to date with my order throughout the process. Highly recommended dealer!

Big thank you to Partridge BMW for stepping up when problems with my M135 order keit re-occurring. Sincere Thanks to Lukas Ryan and the team for stepping in and coming up with solutions that turned a very stressful situation into a worry free wait. Can’t thank you enough for going above and beyond, highly recommended.

I have just purchased my BMW X5 at Partridge, I was dealt with expertly by Dean who was very Professional and made my experience very easy, the hand over also very easy with no issues. This is the second car Dean has sold me and both times have been stress free. I would highly recommend Partridge BMW.