Since Kelly McAdams took over she has transformed our building - her attention to detail is outstanding

Charles White are incompetent. I live in a property managed by Charles White and they have consistently, for over twelve years, performed poorly. Communication is terrible, the speed of replies to emails seems to happen whenever they feel like it and things that are apparently "fixed" never actually are. Over two years, I had four leaks from the roof into my ceiling. The roofing contractor chosen by the factor was was sent out at least seven times to fix these, only for the issues to remain unresolved. The lift for the building has been out several times and at no point does the factor seem to think it might be sensible to provide regular communications to the residents about the repair, even though, for some residents, this is an essential service. Absolutely terrible company - avoid at all costs if you can.

With the recent bad weather a leak developed in the roof above our townhouse in Belfast, we contacted Barbara McCone of Charles White Limited and within 2 days a contractor using a cherrypicker repaired the leak. We were delighted with the very speedy and most helpful assistance of Barbara at Charles Whyte Ltd.

I cannot thank Barbara enough - she was friendly an approachable on the phone and went above and beyond to help me. I am extremely impressed by the professional manner in which she assisted me today. I have had very limited dealings with Charles White previously, but would thoroughly recommend going forward after today's service/ assistance. Nothing was too much trouble. Fantastic! THANK YOU BARBARA!

I would like to commend Barbara McCone for her good work on our Belfast development. She is a recent addition to Charles White and in my dealings with her I found Barbara to be approachable and very competent. It is reassuring to have her looking after the interests of the residents.

Great management company. In particular, we would like to commend the excellent services provided by Barbara McCone who took the time to listen to our concerns and provided a lot of useful suggestions and contacts which helped to solve our problems. Well done and thank you Barbara!

I cannot rate Charles White highly enough. I find them to be responsive and professional in any dealings. I recently had assistance from Barbara McCone to deal with an issue and she went above and beyond to help me out. Barbara you are a real asset to any business, thank you for your professionalism and practical support.

We have always found charles white to be extremely responsive and supportive when required - the key individuals are always available when it is necessary and adopt a very empathetic manner

Extremely helpful and efficient service. I required some documents and these were provided within 24 hours of request. Thank you Paul.

Maria has been great. She is friendly, polite and quick to deal with any issues I have had. She does a great job. I would highly recommend her. Thank you Maria for all your help.

Since her arrival (to replace Lily Galloway) Rachel Gibson has visited the flatted development with a proprietor to view its various attributes, including extensive landscaping and car parks, and discussed issues with refuse and recycling bins, and general maintenance. At a proprietors' meeting, Rachel engaged with those present, and noted any concerns. She has been swift to respond to telephone and email queries. We hope that she will remain in post for some time in order to further her knowledge of the development and get to know the owners. The key thing is to respond effectively and as soon as possible.

After a disappointing experience with past relationships mangers in the Edinburgh office, Lily Galloway and Rachel Gibson have turned the situation around. Thank you to Carrie Borthwick for her assistance in the past regarding this matter. Rachel has been professional, efficient and has high level communication skills to deal with often complex communication situations. Rachel has engaged all our residents and has managed to bring the desired outcomes to fruition. Some of the work carried out by local tradesmen has been poor quality on occasions and expensive. I’m not sure if CW struggled to get contractors after Covid. Then again if residents choose the cheapest quotes, this can lead to disappointing outcomes and customer dissatisfaction. I find it is important to have good two way communication between CW and owners and we certainly have this at present. Thank you Rachel for your hard work.

Have dealt with Carrie Borthwick from Charles white on few occasions now. Always a pleasure to deal with her, very efficient, understanding, polite and gets the job done. Well done Carrie, keep up the good work

Kelly has been very helpful with some concerns I raised and responded quickly and then dealt with them well.

I would like to thank Barbara McCone for helping me with a problem regarding a remote control for the gate. I complained about this when i moved in, and nothing was done, but when i received a letter from Barbara, telling me that, she was the new client relationship manager, i contacted her to tell her about my problem, and she promised to look into it and within a couple of weeks,i have now received my remote. I would like to thank Barbara, for her hard work in resolving this matter. I take my security very seriously ,and didn't feel safe at 2 o clock in the morning ,having to get out of my car to open the gate. I look forward to working with Barbara in the future. Kind Regards J D Mc Alea.

I contacted Barbara McCone regarding Outside leaking pipes & water damage caused by cascading water leaking through brickwork & found Barbara to be very professional in dealing quickly & efficiently with the situation...highly recommended

I have written a review on Charles White before and particularly again want to single out the fact that the Relationship Manager -Paul Sanders delivered on a promise . Site visits continue to be a useful tool to highlight any drop in standards of the development I am writing about . There were issues regarding green areas which needed repairs as result of a company removing gas tanks in a shoddy manner. and also repairs to fencing. Paul chased these up vigorously and these repairs are now done and can state he was very professional ,courteous and does what he says he is going to do. The management fee is well worth it in order to maintain standards.

I am have been happy with Kelly’s service since she started managing the development and I felt she has been good at resolving problems and communicating with me effectively. I really appreciate her help.

Despite disappointing service over the years, no doubt due to the rapid and frequent change of staff, our recent contact person in the Edinburgh office, Steven Anderson, has been a welcome change and very helpful. His response time is good and his attention personalised and thoughtful. I have also had consistently good service on the phone, from the finance department.

Kelly had all the information that was required and was very knowledgeable