After many years of struggling to get Charles White to manage the estate without constant reminders and hassling, almost 100 owners finally unanimously voted to get rid of them. At this point Charles White failed to follow their own procedures, and took the (fortunately relatively small) amount of outstanding debt and split it between only the houses that were in credit. Most or all of the owners in debt didn't even know they were in debt as they hadn't been informed by Charles White. Email complaints were fobbed off. Our whole estate is delighted to see the back of them.

If I could give 0 or negative stars I would. My development has been taken over by Charles White as management agent. They have sent me late payment and demand full payment up front. Our directors told us we could make either direct debit or online payments which I have chosen to do. I made two payments so far Dec and January both on time and even early. I received notification yesterday via post of late payment and been charged late payment. My address and reference account are noted on payment system even my balance reduces. I take screenshot. They sent me notice of legal action and threatened to contact mortgage lender to obtain fee. Even when my fees have been paid. This is disgusting. I'm glad I'm selling my place Charles White appear awful to deal with.

Have recently changed Management Companies and now with Charles White. Had some external damage to my property and within 48hrs of reporting it, contractors had been out and damaged repaired. An absolute pleasure to have as a Management Company.

We have had Charles White as our property managers since “The View” apartments were built 6 years ago, and we have had ups and downs during that time. But our new client relationship manager Paul Sanders has grabbed the bull by the horns, and the future is looking good. Our first AGM with him was a great success, with all present being greatly impressed.

Paul Sanders of Charles White has provided 5 star service at my development in addressing an outstanding query that he picked up with ease from a previous member of staff, showing his experience in property management and giving me confidence in the knowledge that he can fully address any concerns raised with him.

Our experience of Barbara McCone since she started to manage Greggs Quay on behalf of Charles White has been a good experience. Barbara is a good professional property manager with a pinch of common sense. Always quick to reply and a good communicator - likes to get the task finished. Today barbara helped set up two properties on the Charles White portal for us. Thanks again Barbara.

Charles white cause more trouble than good and then charge you for it. In the context of building works, there’s no apparent motivation to secure the most cost-effective quote. They have a legion of "approved contractors" that charge hundreds for a change of lightbulb and are more than happy to invoice CW for work that "might, might not" solve an issue they're dealing with. Just recently, CW has decided to replace a pin code lock to a communal cupboard and charge us for it instead of asking any of the residents for the code. It’s clear that Charles White’s interests don’t align with yours!

We would just like to express our gratitude to Barbara McCone.We are new owners and Barbara was excellent in providing us with help in sorting out several problems, such setting up our Direct Debit ,Getting into the Portal,and other Queries we had. Nothing was too much trouble! Thankyou Barbara.

Paul Sanders efficiently addressed a longstanding account issue, providing a swift and effective resolution

I have had a great experience with the property management services provided by Charles White Limited.Paul Sanders has been particularly attentive and responsive, ensuring a smooth experience for our development. I am pleased with the level of service and professionalism. Highly recommend

Any problems have been resolved promptly and efficiently.

I have been dealing with Barbara over some issues that I was having in Old Bakers Court. I have always found Barbara to be very helpful and efficient in dealing with any problems that I had. She is very personable and responds in a timely manner.

Barbara McCone in Belfast has taken the bull by the horns in our development and we can already see the fruits of her involvement in relation to the landscaping, there have been dramatic changes in the short time she has been in charge of it . She knows what’s important amongst all the noise she hears and acts accordingly. Things have got off to a good start and I have no reason to doubt with the existing communication channels things will continue to improve .

The Corran Management company Ltd have had Charles White as the Management company for several years now . We have had several Client Relationship Managers who have not shown any interest in the improvement of the properties. When Barbara McCone took up the management on behalf of CW there has been a notable change. Her professionalism, enthusiasm and knowledge has been very noticeable and she has in motion a schedule of works aimed at updating the properties. Given budgetary pressures this will take time but should be beneficial for the residents and owners of the properties. John Knox Director

Charles White manage the development my family lives on and I have been very impressed at the level of professionalism I have experienced in my encounters with the company. In a recent example our contact at the company, Barbara McCone, very quickly responded to our questions and was able to resolve the issues very rapidly and arranged for contractors to carry out some work with a working day of my first contact. Furthermore Barbara came out to see us the evening the work had been completed to inspect it for herself and to ensure we were happy with the work. Her courtesy and professionalism are exemplary and it is very reassuring to know we have individuals such as Barbara managing the development through Charles White. A first class service.

Seriously bad management. Not getting what i’m paying for, and the building is a complete mess. Rats in the building, dead birds everywhere, and gates never secure so all of our post and packages and bikes go missing.

Charles White do next to nothing for their 20% administration fee for insurance. At least the Broker does something for his 10%. Perhaps our development is an extreme example but our insurance, for whatever reason, has trippled over 3 years. There is no incentive for Charles White or the Broker to obtain lower premiums, while they can sit back and watch their commission treble. Similarly on a percentage basis for building works, there is absolutely no incentive to obtain the lowest quote. Don't be fooled by any claims to have frozen fees, while hidden fees skyrocket. Charles White's interests and yours are not aligned! I don't feel about it, as if I am being emotional about it. It is an absolute certainty that if insurance premiums treble, then Charles White's charges treble. Thus I complain about their high level of charges, as I would complain to anyone about a tripling of charges over three years.

We have recently moved to Charles White and have found the level of service excellent. Communication and transparency are of high standard particularly compared to our previous services company. Barbara McCone from Charles White has went the extra mile to make the transition as smooth as possible and we are indebted to Barbara for all her hard work. Our experience so far augurs well for the future.

Having just moved to Charles White I have complete confidence in this decision because of Barbara McCone our new property manager. I had previous experience of Barbara's work and found her to be hard working and always putting her clients best interests first and foremost. Its such a relief to be finally with reputable people.

I am writing to commend the recent work carried out in Danesfort. The transformation has been amazing - all work carried out to a very high standard! I look forward to this present standard being maintained!