Great service, any issues seem to be dealt with asap.

I always feel that when doing a review I have to be honest showing warts and all, as it were. CWL has given me years of anger, frustration at not getting answers to my questions, things not moving forward, a lack of communication and to be honest I felt that we needed a change. We highlighted this with CWL and they asked us to allow them time to give a good service as there had been a change in staffing. They have certainly kept their word. The rep for us is Carrie Borthwick and things have changed. Carrie is in contact with us when necessary and we no longer need to wait months for a proper answer to queries. An example is, we have needed the outside and inside of the building painted and the painter who was going to do it pulled out. Carrie took control of the situation and gave us other options and we now have the work starting next week. We have been regularly informed as things moved forward and we felt that we are now able to relax and trust CWL. Trust is the one thing that I feel is important and was lacking in the past but CWL have turned things around and, for me, at least the trust is back.

I contacted Charles White Limited with regards to overgrowth off trees at the back of my property. As they are the management company in charge off the apartment block it was my first port of call. They were very helpful and professional. They agreed to look at issue and the problem was rectified in a timely manner.

Paul was very understanding and responsive in getting my request, I truly appreciate it and would recommend him and Charles White!

Barbara did a great job in organising repairs to my roof. It was a fast response at a busy time of the year. The roofer was very experienced and several leaks were fixed in a professional and timely manner.

I asked for information regarding installation of a digital communications system. Reply was quick and extremely informative. It's fantastic to have a factor who listens and responds. Thanks Robyn Rae for all your help during the transition period, you're professional,positive and attention to detail have helped smooth the path.

Approached Charles White Ltd for a quote for maintenance of communal land. Staff were so friendly, approachable and went above and beyond to help me. Would highly recommend.

I'm truly shocked at the amount of 5 star reviews, surely this must be the staff? This company is horrific! Terrible to non existent customer service, countless emails ignored, ridiculous and spiralling charges and no accountability for anything etc etc Avoid at all costs!

Kelly McAdam is very supportive and willing to help which is really lovely!

Big thanks to Barbara at Charles White. We had an issue with the communal lighting not working in the entrance hall and stairwells in our apartment block and she organised for electrician to fix the problem and kept me informed of progress. Fast and efficient replies to my queries and emails, and getting the problem fixed, thanks!

I will be honest when I went to call th3 company, I was disappointed. But like all GREAT companies and Babara, she soon put my anxious mind to ease. Barbara resolved my issue in 1,2 and 3 simple steps. Barbara was/is amazing

Following ongoing problems relating to our property, our Relationship Manager, Taylor Gilroy took ownership of the situation and fully addressed the issues we had in quite a difficult scenario. We were thoroughly impressed by her professionalism and drive to resolve the problem. An asset to the team.

Excellent customer service from Tracy. Always responds quickly to emails and so helpful and efficient , pleasure to deal with thankyou

I've recently been in contact with Paul Sanders to resolve an issue and really appreciate his proactive and responsive approach. Paul kept me informed and the issue was resolved quickly.

Excellent service! Barbara McCone is a brilliant addition to the Charles White team. She is approachable, knowledgeable and super efficient. I had a couple of queries that were swiftly dealt with by Barbara. Thank you!

I had an issue with one of my payments and Paul sorted it efficiently. Always a breathy of fresh air when companies take a human approach.

A quick phone call with Kelly helped clear up a recent misunderstanding. The relevant information was provided in a pleasant and efficient manner.

Kelly made sure she sends on the plumber twice to fix our sink (within 48 hours). And the water pressure of the building was fixed within 5 days as well as an engineer was sent on. She has been responding to all emails that me or my husband have been sending out. We requested the net to be put up in the roof and she escalated the issue. Weve faced hard times in the tannery building, but lately, things are getting better. We are in conversations and everything we are asking for, now is being taken care of.

Kelly McAdam has been recently been appointed as our development CRM. From her appointment, we see such a difference, as Kelly addresses every issue as it comes up. She is prompt and professional at all times and appears to have a genuine passion in her role, ensuring the residents here are content with the outcomes.

The action plan that was discussed between myself , Kelly and the Beechill representative has been carried to the agreed standard. That said this cannot be a one off and Beechill must maintain this standard of service going forward.