Tried to get in contact for assistance and none was given. I asked for clarity on my policy like suggested and none was given.

For the 4th time, I've chosen Nomad for my travel insurance. Anytime my trip meets their parameters (<$10K), I find them the most economical while providing a great set of insurance coverages.

They're very bad at responding, whether you claims or emails for information or extending a policy. If you can find someone else I would.

Website is a bit clunky and don’t know how it will work should I need it while traveling (knock on wood!), but was able to purchase std coverage at what seems a reasonable price.

Easy online experience and the ability to customize coverage.

The experience buying your insurance was fine however after I bought the policy it said you would email my policy docs immediately. It's been 3 days and I have not received them. I have reached out twice through your help center and have received NO response but somehow I have gotten two emails asking me how you are doing. I need to receive my policy docs NOW. Also, I signed up for the membership and when I did it indicated I had a policy and gave me a policy number, yet when I clicked on the link to get the docs myself, it says there is no policy. You have my money and I have a policy number, can you PLEASE send my documents now.

I never needed to use it so nothing to review, bar that I could purchase the service whilst on the airport getting ready to fly

Haven’t needed to actually use the coverage, but am a multi time repeat customer. Rates are competitive & coverage suits my activities.

The interface is very easy to use and explanations of the coverage available are thorough.

I found it easy to fill out a new trip for insurance coverage. I’ve been using your agency for over 20 years this time my coverage went to spam so I had to call Lynn to find out where it was.

Fraudulent claims adjustment. This company makes it as difficult as possible to even file a claim (note that going to the World Nomads website can never lead to a claims page). Their third party administrator, TripMates, is extremely slow and then denies basic claims. I was put out of a bus onto a highway exit ramp due to breakdown, and they are shocked that I don't have a written receipt that this happened as traffic is racing by. God help you if you need real help. Expect to get absolutely no value out of this company or product. It is insurance fraud. SCAM.

I haven’t gone on my trip yet, but I get regular emails asking me to review the product. I’m reviewing World Nomads based only on my experience with purchasing and communication. It’s easy to buy but I have no idea how they are when you need the help when on a trip. They send too many emails that do not apply to me.

These people are not very reliable at all. I submitted a claim around September 20, 2024. Today is October 12, and still. They are reviewing my claim. It seems pretty much that they are trying to find excuses to not pay the claim. They are basically asking me for more documents , one after the other. Sure it's reasonable but, how about this. Right now I provided them with, a hospital itemized bill, a card receipt, and bank statement. As proof of payment for medical costs. And they are telling me that, it's not valid??? I mean are they serious? I'm in Ireland and their underwriter is Collinson. So who should I be blaming for their incompetence? Collinson or World nomads?

Amazing service

Horrible customer service, extremely slow return calls advertising 24/7 service NOT true.

Very easy and reliable

This insurance company has very good service.

Easy to navigate, clear and concise!

It was an inconvenience to repurchase my policy and submit the information to customer service, have them cancel the old policy, and replace it with the new one. Not only was it time consuming, but it also held up the credit line until the refund cleared. It would have been so much more customer-friendly if the changes could have been made to the existing policy. Never had to do anything like this before to update or change a policy.

I was able to get travel insurance cover while already abroad, and at short notice.