Good house, helpful agents.

Thank you for helping us renovate and prepare our flat in such a short time for a new tenant. Thanks particularly to Kalidass, our property manager, who responded efficiently and immediately to our email and WhatsApp queries, as well as organising all the contractors within the limited time before the new tenant arrived. It helped to keep the void period to an absolute minimum

Very fast follow-up on the renewal of my unit's tenancy by Amrita Rathod and her team....totally fuss-free with the right results

Ludmila @ life residential is very helpful and professional, thank you for negotiating our rent on our behalf. Sylvana

Really good communication during the renewal process. Amirita was very professional throughout.

I had good experience with our property manager, Emma. She was very friendly and helpful in resolving the issues regarding my parking tickets.

They are really professional and efficient. Ludmila and others in the team have all been super helpful.

I had a great experience with my property manager, Kelvin. He responded promptly to my concerns and resolved several issues quickly. His professionalism, helpful attitude, and quick problem-solving made the entire process smooth and stress-free. I truly appreciate the excellent service he provided!

A helpful and attentive property manager - Mr Kalidass

I’ve had a great experience with Lorrell from Life Residential. She’s kind, responsive, and quick to help whenever I got any issues, especially with repairs. Really appreciate her professionalism and support!

Our problem was solved very quickly.

I have received consistent excellent services from Lauren on the property management and Amrita on the Legal side. Thank you very much

Everything was terrible the whole way through. Shambolic service throughout tenancy - fixes needed to flat took weeks and/or were not completed - and awful experience trying to get deposit back. Avoid at all costs. I would give zero stars if I could

We’ve had a great experience with Kelvin Luk from Life Residential. He’s always kind, responsive, and quick to help whenever we have any issues, especially with repairs. It’s reassuring to know that if something needs fixing, Kelvin sorts it out without delay. Really appreciate his professionalism and support!

Thanks to Emma O Donoghue our property manager at Life residential, she is always helpful. She always reply to our emails promptly. Recently she helped us to cancel our parking tickets which was also a huge help.

Kelvin Luk addressed my shower hot water issue swiftly

My experience with them was nothing short of a nightmare, I was tenant in 2 different flats over 5 years and their appalling customer service, negligence, and lack of responsibility left both residents and property owners in difficult situations. Problems include: - Major Safety Concerns: They failed to secure our building properly or check fire alarms. After an attempted burglary, it took over a week for the building to be made secure. The never fixed anything quickly and you have to chase them for a response on everything. Our flats set of maintenance keys were regularly left in the communal hallway, open and easily accessible to anyone passing. The agent said it was “easier to leave keys on site to avoid them having to visit”. When the fire alarm went off in the unoccupied flat next door they told me to ignore it and refused to investigate. They won’t take any action until you repeatedly provide proof that it's not your responsibility. Our building’s roof leaked and they left it so long mould formed throughout building, apparently the landlord was unaware. A water pipe burst and flooded our kitchen, leaving me without water and heating. I had to turn off the water supply and stay with a friend for 5 days while waiting for repairs. Despite this, they still asked for full rent and refused compensation due to my lack of a hotel receipt. They offered no advice or notice that I’d need receipts - document everything and keep receipts! After a 2 year lease, they forced me to renew my tenancy or move out before well before the typical two-month notice period. They also failed to pass on my requests to the landlord, making it nearly impossible to resolve any issues in time. At the end of my lease, they added extortionate charges, and their inspection and inventory was subpar and inaccurate. I faced constant issues with this letting agent. They were unprofessional, negligent, and irresponsible. Their staff are not competent to manage your property—avoid, it will only cause you frustration, stress, and financial loss.

Ludmila Carvalho, a Renewals Consultant, assisted me with the lease renewal. She was professional and responsive throughout the process, and thanks to her efforts, I secured a good deal. It was a pleasure working with her.

Out property manager Rosita was very helpful. We had some issues when we first saw an apartments. Rosita instantly started to do something to fix them. Overall, a very good experience.

My Reliable Partner Special thanks go to Leilani Drummey and James Handley for both excellent services and patience to deal with claim of utilities from last tenant which was the fault caused by the late notification from the building management company. This is a very hard journey but they are showing strong professionalism to follow up and get it resolved. Thanks.