Appalling. The sales representative came to do a survey last summer, and we STILL haven’t received any quotations. This is despite chasing Eden twice - each time they promise to ring back but they never do. If this is how bad the customer care is at the sales stage, imagine what would happen if they got the deposit - nothing at all. It’s a shame because we wanted the glass box, but they’re not even trying to sell their products.

I initially enquired about a veranda over I year ago from this company. The rep who visited a year later was brilliant, never pushy. In fact told me if I purchased to wait a couple of seasons to assess if I needed extras. Quoting that that customers had bought the works and have never needed or used them. So to wait and assess my personal needs. Delivery was very professional and fitting was even better. Would highly recommend.

Elderly mother bought a sunroom. Builders were disrespectful of her property (broke items they used without asking). Job was not completed, no floor was laid. Work damaged property, house gutterings are leaking and damaged. Company was contacted to rectify issues, initially refused to do the floor despite it being agreed with their salesperson, as the paperwork was not reflective of the sale. Eventually agreed to do minor work to fill gaps in the tiles. Company has been notified of the damage to the property and demanded photo evidence but refused to visit the property to assess. Has still not made the client whole financially or repaired the damage. Customer service has repeatedly attempted to gaslight client over the damage, claiming no responsibility despite not assessing it, and demanding full payment despite work being incomplete. This company are cowboys of the highest order, and should be avoided.

The Fitters and the Veranda arrived early on the scheduled date. Unfortunately an hour later the Senior Fitter announced that one of the "Bungalow Brackets" was wrong and there was nothing further he could do until it was replaced. A deep depression set in as we had worked really hard with adverse weather conditions to ensure the site was ready for the installation. This was minimal compared to the frustration it caused the Fitters who had travelled a considerable distance in the early hours. Phone calls from both myself and the fitters were exchanged with Eden Verandas and a new schedule planned within an exceptionally short time frame. To manufacture a new bracket with the 4 intricate weld angles and several coats of spraying involved and have it delivered ready for installation within 4 working days would be absolutely amazing!!! True to their schedule, the Veranda was erected on time and the quality throughout is first class. Excellent work all round from ordering to completion. I am more than happy to recommend Eden Verandas to anyone.

The most straightforward and easy big purchase. Everything was clearly communicated throughout the process and we even had it arrive a little earlier than originally predicted. The installation team just got on with the job and it was complete within a day, with the electrics the following day. We wouldn’t hesitate to recommend Eden Verandas to other people. We’ve had lovely comments from neighbours too!

Very professional and hard workers they make sure that we are happy with the work they do . Very good team work .I will recommend this company to family members and friend at 100 percent. Thank you to the entire company to keep us informed of any change

bad customer service, you can not reach any right person, right info.

The delivery and installation were both excellent. On time and all staff extremely professional We are delighted with our glass room which has made a big improvement to both house and garden

When the fitters arrived yesterday, on time, they carried out a very professional job, the work was tidy, all cleaned up afterwards, the awning looks fantastic - exactly what we hoped for. The electrician who came this morning was also on time, again a tidy and professional job. Very pleased with our choice of awning supplier.

Paid for planning permission to Eden but they didn’t achieve this. Now had to pay a further £1650 to a specialist Planning architect,as Eden had Erected it without prior approval.

Sergeijs and Antony from Eden Verandas did a remarkable job installing our glass room. Their attention to detail was very impressive and they worked extremely hard through some unpleasant weather conditions. The decking was laid extremely neatly and everything was cleaned before they left. There were a few minor issues which were quickly and expertly dealt with on a subsequent visit by Eden's engineers.

After doing a review, received reply saying they could not fit their products but good customer service includes letting the customer know, after promising a 48 hour reply. No contact at all after visit

Our experience with Eden has been excellent from the start. The Company took care to ensure we got exactly what we wanted, exploring options, time frames, etc.. Planning permission was required in our case and Eden managed this for us so that we didn’t need to do anything but wait. The overall process and anticipated timescales were explained at the beginning and these, aside from the planning wait, were met. Communication was excellent throughout, Eden kept us informed and were generally available if we raised queries. In our case the product and installers arrived together in weather that was less than ideal; it was dry but temperatures were at, or below, zero throughout the construction. The installation team worked hard to achieve their goal, often in the dark of a winter afternoon, but had to return at a later date to complete the water test and final clean of the glass The veranda is exactly what we wanted and we look forward to the spring when we can enjoy it more fully. Thank you Eden, Chris & Anne

Rob visited us this morning, as planned. He was very conscientious and thorough, searching to find potential holes/areas where rain could be creeping in and sealing them. He also re-fitted screws that had unfortunately broken on the leading edge of the decking. Furthermore, we had a problem with locking the door, so he kindly removed the inside latch and replaced it with a double lock, which now works absolutely perfectly and is much more easy to use. I was actually out at the time but the better half said he was great, keeping her informed, as well as explaining and showing her where the work had been done. So we’re very happy bunnies and appreciate Eden’s help on getting those little snagging elements we had sorted.

High quality product, very pleased. The installation was quick and efficient. The installers were fabulous, clean, tidy and courteous, The veranda is exactly what we hoped it would be, beautifully made and great quality,05/ and fits perfectly. They even cleaned all the glass, top and bottom, before they left. Really pleased with the end product, quality service and product through and through, would thoroughly recommend Eden.

Great service from initial contact through the design, and installation. We had a great choice of colours and designs for the veranda and the blind. We were kept informed during the whole process. All the work was carried out by highly training staff who explained everything to me. After the installation all rubbish was quickly removed. Iam very happy with my new veranda and I will get an enormous pleasure using it

Hard working lads,cleaned up afterwards, hot conditions to work in. Thankyou Barnsley Guys we enjoyed having you at our Home.

Our experience has been good in the main but there have been parts that stopped the 5 star. The initial sales meeting and process was excellent, but the following admin process was not so good. There is a real need for some better planning and time management due to the fact they wait until the all parts are in the warehouse before they even look to arrange fitters so we ended up with an unnecessary delay in getting the installation. The installation / fitters were excellent and would get 5 stars if assessed for just them. They did a brilliant job. We have had a minor leak issue the day after the installation was completed but it has taken a week so far for an sign of someone coming to fix it. Overall a good experience with a few learning points for the company.

Fantastic service by everyone on the Eden team from start to finish. Good to see good old fashioned customer service still exists! Thank you for a great project.

Very happy with the Glass Room and decking products so far. The installation was carried out in a professional manner by the two man highly skilled installation team. They worked extremely hard even during some inclement weather and provided great attention to every last detail including clearing up at the end of each day. We couldn't have asked for more.