We love the fact that Mum has a pint of immediate contact and it gives us great comfort to know that if she had a compromised or serious event there is a point of contact to help at hand. Just wondering how her battery is now?

Designed to take advantage of the frail, disabled, elderly and their families if they die. Massive increase in DD for the second year taken on the 11th month of the first year. Cancelled before the start of the second year and had to prove return of the pendant and base unit, plus all the other bits, before a refund was made. They denied receiving the pendant (which had been through the morgue) that was returned first. Use their own label and PO tracking proof when returning; even then they will not refund before you contact them again and again. The system is useless when it comes to detecting something wrong. It is simpler to carry a mobile phone in a pouch rather than having the false security of this 'service'. Very polite on the phone, of course. It's just words. In practice, this 'service' is designed to take advantage of the vulnerable and provides false security only.

We only needed to use the alarm once and it was dealt with immediately. The rest of the time my Mum pressed it by mistake and even though it was a mistake they were always so nice to my Mum, and she felt safe in her own home.

Friendly, polite and reassuring. As a side note I can not write in a correct date as (this is in reference to my my mothers use) she does not put it in the diary! Is there a way you can allocate a less precise requirement for the answer! I have just put in a random date otherwise I could not send this back to you.

Always answered promptly. It gives my wife a lot of peace to know that you are always there.11

They're always there

when I accidentally push the button somebody always felephones to make sure I am okay

Lifeconnect24 is a valued lifeline to keeping in touch with elderly relatives. They quickly respond to a call and contact us immediately. If they think the emergency button needs replacing it is sent immediately. All the staff are extremely professional and kind. The technical department recently talked me through connecting the box to a digital/internet phone. I would recommend their services without hesitation.

They’ve been great for my mum. So helpful whenever she’s been in contact with them. We’ve been using Life connect 24 since my dad died leaving my alone for 6 years. It’s total peace of mind for our family knowing our mum is safe

They were very good and quick at getting an ambulance for me they were also very good at trying to get in touch with my family who were hard to find also keeping in touch until I was taken to hospital.

My Phone line was down for over24hrs But as soon as it was restored one of your ladies phoned to make sure I was OK and got me to test my wearable button to make sure it was working, very good service as usual

Great peace of mind, friendly people at the other end, and patient too when the activations are accidental!

I use the Service for My Elderly Mother to give me peace of mind, which it does. Their customer service is brilliant, she had a faulty unit, they detected the fault and rang me, the replacement unit got lost in the Post (Not Lifeconnect24 Fault), when I rang and told them we hadn`t got it they were a pleasure to speak with on the Phone, another unit arrived the next day. (They use this excellent system where you ring them, and you actually get to speak to somebody straight away) Regarding the perform of the actual service my mother had an incident where she thought her flat was on fire and pressed her pendant, this puts you straight through to the company and you can talk with them over a loudspeaker. They could hear the fire alarm going off in the background and got the Fire Service there straight away, thankfully it was a false alarm but if it hadn`t have been their prompt reaction could have saved people lives.

The alarm does what its intended to. No other issues.

I SPEAK ON BEHALF OF MY MAM...WITHOUT LIFECONNECT I WOULD BE CONSTANTLY WORRIED SICK ABOUT HER... NOW SHE HAS LIFECONNECT I FEEL MORE AT EASE.

Problems with getting new tracker connected. Instructions were clear but I didn’t follow them too well! Life Connect rang me on land line to help. All well with their advice.

Constantly monitoring for falls or otherwise provides us with peace of mind, to an extent, that my elderly mother has help at the touch of a button should it be needed. She is automatically reminded to recharge her pendant when required too.

When I phoned to order a replacement pendant as my old one had baroken, the young lady I spoke with was very polite and helpful and my new pendant arrived the following day. Very impressive. However, on a lighter note, the letter that came with this survey had no name on it, just a comma and a few days ago you all wished me a happy birthday even though my birthday is in February!

Peace of mind for myself and family members. Always at the end of the line when needed. Friendly and caring employees. Already recommended to others

Knowing that someone is always there for me has given me great reassurance. Dealing with lifeline calls and the many friendly and caring voices is prompt and I know help is on the way. My red button pendant is invaluable to me and by pressing it I have benefitted from this many times during the last 2 years of membership. Lifeconnect24 is just irreplaceable and is competitive with very affordable prices..