I was skeptical to use a online booking company that I wasn't familiar with, but pleased to say that the they have always been quick to respond with any request, with nothing appearing to be an issue. This was before and during the Covid-19 outbreak. Unfortunately we could not stay in the hotel because of the pandemic, but will not hesitate to use Nustay in the future. Thank-you Nustay.

They were very helpful from the beginning. I would recommend every one to book with them . They responded very quickly to our emails and they were very efficient. Thanks Nutsay it was a pleasure booking with you.

At the beginning was a little bit difficult to have help from this agency with the covid19 situation because they refused to refund me. However, after I called to the hotel and noted that was closed, I contacted them and finally they gave me a solution. Be careful.

Vanwege Covid19 is ons hotel gesloten. Nustay weigert een terugbetaling te doen omdat het om een non-flex boeking gaat. Wees op je hoede, want je wordt gedwongen om een rechtzaak te beginnen.. helaas. Laten we elkaar in deze tijd wat meer helpen en een oplossing zoeken.

I recently moved to northern Indiana and needed a room asap. I booked online and decidede to use Nustay, a company i had never used. I book the room just fine and easy enough but I book myself for 2 weeks from when I needed, I needed right now, right now happens to be 7am by the way. I send off an email and thought "here we go".... and bam....i got one back.....I thought, well that never happens.... A few emails with Ariana and my new reservation is made my future reservation is cancelled and my money is refunded in full all before i finish my first cup of coffee. Delightful to do business with you. Thank you so very much for the courtesy and diligence.

Moi aussi je les ai contacté alors que j’avais réservé un hôtel à Amsterdam via leur site (du 01 au 07 avril et ils m’ont dit de me tourner vers mon assurance annulation de ma carte bleue qui m’a répondu que le COVID 19 ne faisait pas partie des garanties.... site à éviter donc!!!!

Very nice and helpful people. You can see the difference in case of emergency and they were very very nice.

I booked a hotel pre-lockdown to attend a conference in April. As with most public events during this time, it was postponed until later in the year. I contacted the Nustay team to see if I could move my non-refundable booking to the new date. They promptly replied and said would see what they could do, a week or so later they came back as promised saying not only did they successfully move the booking but they secured free breakfast and a refundable booking! Good customer service is rare these days and they had it in buckets despite these difficult times. Highly recommended!!

All IT is excelent

I had to cancel my reservation in the light of the current pandemic. The website wouldn’t open the necessary page so I emailed and received a very quick and polite response from Yvonne in customer services saying that she had actioned my request for me. Thank you for continuing to be so efficient in these difficult times

Helpful in allowing to book at a later date amidst these unprecedented times

Bonjour Bon service merci nustay

In a difficult time, Nustay (Helen) helped to move our stay; so that we wouldn’t lose the money we’d spent on a trip to Key West. Her communications were clear and friendly.

Finger weg von Nustay, sehr unseriös! Wollte die Kosten meiner Hotelbuchung nach international anerkanntem Recht stornieren, da ich die Reise nach Österreich aufgrund der aktuellen Reisebeschränkungen schlicht und ergreifend nicht antreten kann. Von Nustay kam kein Entgegenkommen. Offensichtlich spekuliert man darauf, dass der Kunde davor zurück schreckt rechtliche Schritte einzuleiten um an seine gesetzlich vorgegebenen Rechte zu kommen.

I had a booking thru them. When all of the "stay at home" quarantine restrictions went into effect in both my current location and the city of the hotel, I contacted Nustay. They claimed they would LOVE to give me a refund but it was up to the hotel (which is a chain) and they were refusing. I contacted the hotel's corp, they claimed it was up to Nustay but after a few back and forths, I ended up contacting the specific hotel location and they offered to refund the money without a problem. They told me Nustay now had my money and it was up to them to release it back to me but in the hotel's hands I was good. SINCE THEN, I've written Nustay 3x and have not gotten a single reply or my money returned. "force majeure" is real but apparently Nustay doesn't believe that to be so.

Nustay have refused to refund us even though I have spoken to the hotel and they have stated they would be happy to cancel my booking but have yet to receive the money from Nustay, Told them this and that the country is in Lockdown didn't make any difference.

I would just like to say a massive thank you to Kasie at Nustay for helping me and my partner sorting out the issue for us that wasn't Nustay fault. Kasie is a great example of what customer service should be. My partner and I was due to check in at 3pm on Sunday 15th of March at Comfort Inn Prospect Park Brooklyn that was booked through Nustay. Given the current state of the COVID-19 virus, we felt extremely anxious to travel. Kasie was very understanding and dealt with the matter imediatley by giving us a full refund withing a couple of hours. I would strongly recommend Nustay to anyone who is thinking about booking a hotel and i would personally use them again.

5 star company. I really appreciate all their help at this difficult time. Highly recommend and I will be using them again in the future.

Nustay was very rude during the entire Corona Virus outbreak. They would not allow us to cancel and refund us our money, eventhough we had a Gov't restriction to travel. I will never use them again if they cannot help people during a crisis

Ich kann nur Gutes berichten. Ein toller kompetenter individueller Kundenservice, welcher sich sehr um unser Anliegen bemüht hat und das am Ende auch gelöst werden konnte.