J’ai réservé un hôtel via nustay, au vu du confinement mon séjour a été annulé. Après avoir insisté pour avoir un remboursement plutôt qu’un avoir que je ne pourrais pas utiliser ils acceptent enfin. On me demande de patienter 90 jours. Une foi le délai passé je renvoie un mail, on me demande de patienter 90 jours ouvrables supplémentaires. Maintenant le délai largement dépassé, impossible de les contacter, le mail auparavant utilisé n’est plus valide 😡 J’ai dépensé une somme de plus de 360€ j’aimerais récupérer mon argent !!!

DO NOT BOOK WITH NUSTAY!!!! I booked accommodation in May which I had to cancel due to covid and lockdown restrictions. I am still waiting for a refund now. They are not responding to emails. They first advised me my refund would take 90 working days. It is now past this period of time and I still am yet to receive my refund. They are a total scam!

I booked a hotel in Manila, Philippines for December 15th 2020, due to Covid-19 Restrictions, my flight was cancelled. I informed Nustay, and they said that I would be refunded in 90 days,that has passed and the money is not back back in my credit card. I will never book with them again. They're quick to take your money, but when it comes to refund. They are unreliable. Big time Scammers. Why does it take 90 days to get a refund?

Tried to keep my holiday money and were no help at all. Disgusting behaviour and will never use again.

Attendo un rimborso di 862 euro che non arriverà mai! Vi auguro di spenderli ogni giorno in medicine. Per tutti i restanti giorni delle vostre misere vite :) Cordiali saluti fammocc

Bestätigung der Stornierung am Fri, Jun 19, 2020 at 17:26:30 CEST: Dear ......................... Thank you for contacting Nustay. We are glad to inform you that your reservation 4942615 at Grand Hotel de Paris was successfully canceled upon your request and the refund request was already submitted to our Finance Department and placed to the queue. Kindly note that 90 business days is the general term of refund process that the Finance department advises in terms of Covid-19 overloading. Please rest assured your refund is in the queue and it will be processed as soon as possible. Apologies for any inconvenience this might have caused. Should you need any further assistance, please contact us anytime. Kind regards, Meine nächste E-Mail am 02.10.2020 Sehr geehrte Damen und Herren, ich gehe davon aus dass Sie wissen, wie lange 90 Geschäftstage sind. Ich brauche mir sicher auch keine Gedanken darüber machen, bisher nicht genügend Geduld gehabt zu haben. (19.06.2020). Deshalb erwarte ich die Rücküberweisung von 276,76 € bis zum 09.10.2020. Bei einer weiteren Verzögerung übergebe ich die Angelegenheit meinem Rechtsbeistand. Mit freundlichen Grüßen Die Antwort von Nustay vom 03.10.2020 Dear ................., Thank you for your email and patience with the situation caused by the COVID-19 pandemic. Kindly note that we will right now forward your email inquiry to our finance team for updates on your case. Please bear with us. Bis heute, 18.11.2020, also weitere sechs Wochen später habe ich nichts mehr von Nustay gehört!

Reservation hotel pour le marathon de Paris faite avec Nustay ... Suite a l'annulation et au confinement je demande mon remboursement depuis. Reponse : il y a un delai de 90 jours pour debloquer la situation. Aujourd'hui la réponse automatique : Nustay a déposé le bilan ... Que faire ? Merci

A company which only cares about Money and no human being. I cannot go to USA because of the Travel Ban and they said i didnt show up at the hotel so they charge me 100%. The hotel its self has agreed the refund but Nustay send a voucher which i dont want. I have claimed money back from my bank as i reported them for fraud and service not recived. Once i did that they said i didnt show up to the hotel and they T&C say i cant get a refund so i sent a long letter in respons how the fxxx do i meant to travel somewhere i cant go and even hotel them selfs advised not to travel. So the cause has now gone to Visa. Apparenley they went bankrupt now ? Good

Avoid at all cost! Found offer on their website for the hotel in the city I was staying. They displayed price of 100£ for 2 nights throughout booking process. Once I typed my credit card details price changed to 186£ and I didn't notice. Once I got in touch with them they said they pricing is dynamic and change continuously..... Absolutely a massive scam! Luckily I got my money back from my credit card provider.

Cancelled trip due to Corona, within the free cancellation period. Was promised refund within 90 days and received nothing. Now the company has filed for bankruptcy, is anyone interested in joining a group action suit against them? If so please contact Facebook group NustayGiveMyMoneyBack

Ho prenotato un hotel a Roma per una notte (9 Maggio 2020) per motivi di lavoro. Causa COVID, la prenotazione è stata cancellata in aprile. È da allora che attendo il rimborso richiesto e promesso già dalla prima email di risposta, ma attualmente non ancora ricevuto nonostante i 9 solleciti successivi. Ed oggi (2/11/2020!) al decimo sollecito inviato per email, ricevo una risposta automatica che mi informa della bancarotta. Ma di che cosa stiamo parlando? Ma che serietà è questa? Grande massa di bugiardi!

Bonjour, j'ai réservé un hôtel à New York pour juillet 2020 mais avec la Covid 19, j'ai pue annuler en mai 2020 et me faire rembourser ma chambre d'hôtel "NORMALEMENT" Car en effet après avoir contacter le site par mail, et avoir eu plusieurs retours de leur part m'informant que cela aller prendre 90 jours d'attente maximum. Le problème est que le délais et bien révolus et que je n'ai toujours pas eu de remboursement (776€) ni de contact de leur pars, plus aucun signe de vie ... je ne peut même plus les contacter par mail car la boite est pleine. J'attend quand même un signe de vie de leur pars, si non je serais obligé de déposer une plainte contre le site.

Otra para la lista, tampoco me han devuelto el dinero de un hotel cancelado en fecha apropiada por el covid, 5 meses esperando y ahora la empresa ha quebrado. 852 euros que se han quedado por el camino, en el bolsillo de algun listo

30 September geboekt, gisteren aangekomen en kamer bleek gecancelled op 6 oktober. Bellen, Facebook niet bereikbaar. Kreeg wel geautomatiseerde mail dat ze op 2 oktober (?!) gestopt zijn en op 6 oktober failliet zijn verklaard. Toen wel meteen de kamer gecancelled en mij niets laten weten. Daar stond ik dan met mijn 10-jarige zoon.....

A mi también me han estafado Impresentables!!!!!! Y no hay mas

Het bedrijf heeft per 2-oct-2020 faillissement aangevraagd. Verzaakt om klanten te contacteren! oplichters, dus pas op!

J’ai réservé 3 nuit à l’apparteo de Marseille du 11 au 14 octobre par ce site me proposant soit disant un prix défiant toute concurrence. J’ai appelé l’hôtel en question 3 jours avant notre arrivée pour confirmer la reservation, mais à notre grande surprise, aucune réservation n’a été transmise par ce site ( bien que j’ai été prélevé de 170€ sur mon compte le 15 août). Impossible de les joindre par mail ou téléphone et même impossible de se connecter sur leur site pour réclamer explication et remboursement. J’ai été obligé de payer l’hotel Une deuxième fois directement, et de plus 30€ moins cher... autant vous dire arnaque à la clé et insatisfaction. Covid ou pas, ce site et ses gérants ne savent pas anticiper les choses et faire le nécessaire apparemment... à fuir !

Sono in attesa di un rimborso da parte di Nustay.com per un soggiorno cancellato causa Covid. Il 23/07 mi hanno chiesto di attendere 90 giorni lavorativi per ricevere tale rimborso. Oggi ho scritto per avere notizie al riguardo e scopro che Nustay è fallita il 2/10/2020. C’è uno studio legale danese che cura il fallimento. Se oggi non avessi scritto per sollecitare chi mi avrebbe avvertito? Nustay ha incassato i miei soldi in data 1/02/2020 e io oggi devo intraprendere un’azione legale per recuperarli!

The hotel I booked cancelled my reservation as it is closed for covid, nustay didn't offer any solution yet and this issue lasts More than a month.

This company is in bankrupt. They filed for bankruptcy couple of weeks ago, and it is in bankrupt now.