max
United States | 19 May 2017I ordered a sub and deck from them. They shipped me the incorrect deck and wanted me to send pictures to prove it. They then wanted me to pay for return shipping for their error. They then refused to send me the correct deck until they received the incorrect one back. They then couldn't even figure out how to get me the correct shipping label. I requested to speak with a manager and evidently there are never any managers 'available' to speak with. I spoke with Tammi and Alex from customer service. Both were extremely inefficient and Alex was very rude. This site is a joke. I ended up disputing the charge with my bank to get my money back. Do yourself a favor and spend a few extra bucks to get your stuff from a reputable site. I wish I had read reviews about how terrible onlinecarstereo is before purchasing from them.
Kristi Mileski
United States | 26 February 2009RE: OnLineCareStereo - SoundStorm CR4000 I purchased the above item for $224.00 in October as a gift for Christmas. The item was defective. After Christmas I immediately notified OnLineCarStereo "Customer Service" of the same and was treated in an extremely rude manner on the telephone. As instructed, I returned the defective item at my expense ($19.45). I indicated via telephone and numerous emails that I DID NOT want a replacement/repair as the product is of very poor quality. On January 29, 2009 I received an email from OnLineCar Stereo Customer Service indicating that they would issue a store credit. I was waiting for the same to be processed. I sent 9 emails to Customer Service on this matter and NEVER received a response and also telephoned. In the meantime, what I would assume is my repaired unit arrives by UPS which I explicity told them I did not want. On 02/24/09 I tried callling Customer Service..... 16 times in fact. The two times I almost got a real person I had already been on hold 4 minutes and almost 5 respectively. The two times I heard someone pick up the line and voices, I got hung up on. I do a great deal of ordering online, personally and my company, and have been for over ten years. I can honestly say this company has the absolute WORST customer service I have ever come across in that time. Poor, very poor. Word of advice, they should remove the advertised "friendly" customer service language from their site.