Sales personnel were extremely helpful and my order was shipped and received quickly.

Took 3 weeks to replace an item that was bent during shipping.

Had a problem but my installer corrected it doing a few troubleshooting steps that fixed it.

I purchased the LC2i pro and the bass knob is faulty. It will not work properly and cuts in and out when turning it up or down.

Radio did not fit as promised. I will be returning the unit.

I recently purchased 2 Pioneer TS-D10LS4 subwoofers for my 2005 Silverado pickup. These speakers hit hard and have a nice clean bass sound. People are surprised that they are 10" shallow-mount. They fit great in a small space. Definitely worth the money. The website was easy to navigate and provided detailed information about the product. The ordering process was smooth and hassle free. I received updates on the status of my order and it showed up on time.

I will never recommend this company to anyone. I should've listened to the comments online and the BBB complaints.

It was bent when we recieved it. We went junk yard and got one because we needed it asap.

I receive my car stereo

Great service and product

Onlinecarstereo has the best prices and selection anywhere!

Got it on time

Great product, fair pricing fast shipment. I will totally trade with this company in the future.

Quality and price

Never received my order than when I contacted them they told me “not our problem”

From the online purchase to shipping with tracking everything went smoothly and quickly.very good.

Got here in good time FPO, AP. Sounds amazing.

Prices were competitive, process was easy, and shipping was fast.

You have the worst customer service I have ever experienced I will never shop with you again. Your employees are rude and clueless and it took multiple months to get my products that said they were in stock and stayed saying they were in stock even when your worthless employees said they were out of stock. I had to contact JL Audio directly and file a complaint with them just to get you guys to do anything. I sincerely hope you lose all your business and stop selling products. I have been sure to tell everyone I know and also reference how you handled my order whenever I talk to someone about audio equipment. Yes I would love to talk to you about it and NO your worthless employees never made any attempt to make up for the fact that it took me over 3 months to get a product that you had in stock.

Not a good start. First time buyer. Web site said two in stock. Got a call & an email telling me that the item is special order and it would be 4-6 weeks do I want to wait. Great that they call, great that they emailed, NOT GREAT that their inventory isn't up to date. Weird thing is other items on the web site say special order. In this day and age there is no excuse to not have up to date inventory. Since they seem to be out of stock everywhere I guess I'll wait and see. UPDATE: I told them I'd wait for the product in a reply to the email they sent me along with a note saying they should keep their inventory accurate (like what I said above) the next day I got an email that my order was canceled. I'd say that is a bad ending too. No reply when I asked why the order was canceled. I'm guessing who ever read it didn't like me pointing out the obvious and instead of apologizing for listing something that the web site said was in stock, they just canceled my order. Wish I'd seen the reply from the owner first because I really like to give smaller companies the benefit of the moment. Hopefully the owner can take this feedback and correct the actions of his/her employees because bad customer service is really harmful to the bottom line and I'd rather have options of places to order from than always having to make Amazon just that little bit larger than they already are.