Mes précédentes déceptions s’amenuisent. Je met 3 étoiles et demi car des améliorations restent encore à faire mais ils semblent être sur la bonne voie. Sinon dans l’ensemble la tendance est bonne. Le suivi expat me semble particulièrement plus réactif que d’autres services. Je suis certain qu’ils font tous des grands efforts dans l’ensemble pour régler les quelques petites lacunes. Numéro de contrat : APA6100078726 Numéro de client : C103488502 Martin Grinberg

Je ne savais pas quoi envoyer pour obtenir le remboursement.

Rapatriement rapide, efficace et très à l'écoute

Jasmine Chan is very helpful and supportive today about the claim issues! Thanks a lot Jasmine. Well done!

Prompt reply from Customer Service (Ms Jasmine).

I submitted a claim over a month ago,I keep on making follow ups by sending emails and even tried to call to no avail. I was told there's a backlog and my claim will be prioritized and suprise suprise!!! still waiting. The website claims to process claims within a short period well, that was my experience. They take forever to answer emails and when they do they are not addressing your concerns. I'm really disappointed with the service I received from this company. Reimbursement (ID 5366312661) 8 November 2022 It’s been over ten days since my last review and still no reimbursement. After publicly committing to attend to my claim. I honestly regret joining this company. This is really sad.

Malheureusement obligé d'appeler systématiquement le service client pour obtenir des remboursements qui mettent parfois deux mois a être effectués...Ma dernière demande date du 27 Septembre et n'a toujours pas été traitée après deux appels pour les relancer et leurs excuses. EDIT: Le remboursement est intervenu apres la reponse d'April sur ce site

1. Quick response to inquiry. 2. Competitive pricing and premium.

I'm writing to say how friendly and helpful your staff have been in all our dealings, and I highly appreciate and thank them for their professionalism and efficiency.

We had excellent experience in dealing with April sales team, they are providing responsive, speedy, proper solution to broker.

I have worked with not just Francis Ng and Leslie Yan in the Hong Kong office but we have worked with Alistair Dickman and his team in Singapore, Adam Vogt and his team in UK as well as the Philippines office, all of them are great, super helpful and have been there to support in every aspect. The service, the app and the benefits are competitive and their teams are efficient, we looking forward to growing our portfolio with April for years to come.

Responsive and efficient services. Have been working with April for more than 15 years and so far receive no complain from my clients. Reliable.

Claim processing is fast.

Very good service understanding customer service very good

Einfach ein Haufen schesse 😀 Macht voll keinen Sinn

It took over a month to answer my first simple question of asking for a payment receipt. I was given wrong information. Finally after 2 months i decided to cc admin from work and they eventually replied and answered my question.

Very helpful and responsive

My constant interactions with the April customer service team has always been a good and fruitful experience. Kudos to Julie, Tom, Jasmine and Donathan for always providing the needed support in helping manage shared client's issues and concerns. Looking forward to continued working with your Team for our client's satisfaction.

Giving 5-stars because Tom Sing-On's support and understanding is exceptional. So far, the experience has been amazing. Maybe a few hiccups but ultimately, the end result is what matters to me. It was resolved.

Good service