I am based in Singapore and I have been having issue with my April Easy Claim app and Clinic Direct Billing issue since Day 1. I want to thank the April Customer Service Team, namely Zac Tran, Erica YINGPRASERT, Drew, Jasmine Chan, Triana Wahyuni for helping me patiently to resolve the issues. THANK YOU!

Excellent customer services

Je me suis retrouvé avec une urgence dentaire au Chili qui a nécessité de quitter mon lieu de vacances et de me rendre aux urgences de la capitale sous les indications d'un conseiller April. Tout ça pour ne pas me faire rembourser ces frais médicaux (effectué dans une clinique privée) sous prétexte qu'il ne pouvait pas justifier "l'urgence" de ma situation étant donné qu'aucuns soins ne m'ont été apportés (mais une consolation et radios ont été effectué) De plus, temps de réponse extrêmement long pour traiter ma demande (1 mois).

With the new system of refund it's more easier

Client depuis 6 ans, dégratation très visible du service, réponse lente et remboursement qui n'arrive pas. Aucunes notifications lors de l'échec des remboursement, il n'y a plus d'argent, cela ce sent !

I recently had to enter hospital in Hong Kong for a heart bypass operation. Prior to that April referred me to a consultant for a 2nd opinion to ensure that the Bypass was the correct treatment. I was impressed with Aprils thoroughness and support during the journey. I particularly like their online claim application, easy to use and efficient.

Seit 5 Monaten Vers. Bin in Spanien und benötige ein einfaches SD Rezept. Nach 4 Wochen und etlichen EMails plus Telefonate habe ich immernoch kein! Rezept für meine Schilddrüsenmedikamente!!! Sonderkündigungsrecht, solch eine Versicherung braucht keiner.

We have only been with April about 10 months, but in that time, all claims have been timeously and expertly dealt with. Particularly these last two claims we submitted for the extraction of both our daughters’ wisdom teeth. Both claims were approved in less than an hour after submitted and paid in a matter of days. Thank you particularly to Donatella and her team who have been awesome.

My 5 stars go to Agnes for being so quick and always available to help and sort out last minute issues.. really helpful 🙏

I have taken out international health insurance with April. I was already living in Dubai at the time. The premium was transferred from Germany on a temporary basis. Now I wanted to change the account details to Dubai because we are closing the accounts in Germany. Our account in Dubai has a Sepa number and is kept in euros. But unfortunately, April does not accept accounts in the UAE, nor does it accept credit cards. It can't really be that an international health insurance company only accepts an EU sepa account. Translated with DeepL.com (free version)

Mostly good service and tend to solve the problems without too much hustle, much better than the cheaper insurances I had in the pas

Je crois que globalement c'est une très bonne assurance. Cependant, c'est pas pratique de ne pas pouvoir corriger ou éliminer une solicitude qui a une erreur. Je trouve que ça fait perdre du temps de deux cotés.

Hannah Walsh was friendly, kind, very knowledgeable and professional and an absolute pleasure to work with. She listened and helped problem solve our need for medical insurance in South Africa. She knew I was also talking to other companies and never pushed me, just helped. What a wonderful experience! Thank you Hannah.

April medical team is awesome! Approved my Advance Request and issued Letter of Guarantee for urgent surgery within same day of submission. Strongly recommended.

Premium Increases are ridiculous. 2024 - 2025 M Age 62 increased 49% (made a claim) F Age 56 increased 58% (no claim) M Age 24 increased 35%(no claim)

Thank you Mr "Sunny;Sunni" (Sadly did not get the name) for your fast response for escalating the problem. Once again thank you for your caring attitude and excellent performance.

Your claim advisor has been top notch in their response and help to resolve our claim issues. Appreciate your help!

Kudos to Elvin and Tom of the Claims Team for understanding my situation and extending a helping hand to expedite an LOG so that a partner hospital could receive the approval for a treatment that needs to be done urgently. Your efforts are well appreciated. Please keep up the good work!

Dear Ms. Erica YINGPRASERT Wish to thank you for your prompt and efficient service in response to our request related to tracking of various reimbursement transfers to our bank account. Highly appreciate your caring attidude, your positive response, your excellent English skills, and your prompt reaction to meet our request. Thank you

Very professional in handling urgent cases. Attention to details and quick turnaround