very pleasant and useful phone call in response to my email expressing concern over what seemed to be a steep rise in the price per unit of gas and electricity, compared to inflation and my savings rates and pension increase. Allan Greaves

Fantastic customer service! I was going to transfer but after the call I decided to stay!! They are not pushy at all, and so helpful! Just wish they had a smart meter!

The chap from Morocco was genuinely a pleasure to deal with and found the right fixed tariff for us

Goto.energy has provided me with the best admin service that i have ever experienced in recent years. well done and thanks paul Brooke

I have been with Goto Energy for almost one year now and delighted to say that I have renewed for a further 12 months. I am extremely impressed with their Customer Service and the staff are polite, courteous and professional. One of the best Energy Company's that I have dealt with. John West

Early days but transfer process easy. Phone call answered quickly by helpful staff.

Although it was my intention to operate my account on-line eventually, I used the GoTo freephone telephone system to switch (today,18/02/2021), because I had several issues for which I wanted clarification. The man I spoke with, Ian, was polite, patient, knowledgible, efficient and wellspoken. The process was atraightforward and was completed satisfactorily within about 10 minutes - and with all my questions answered. A few minutes later I received an email, inviting me to set-up my account on-line. This was straightforward: I found the wesite to be clear and easily navigable. I hope the rest of the switching process is as easy.

excellent rate

Renewal Thank you for your service and quick response. I've been with you and happy with your team.

I found it reassuring with the replies to my questions relating to renewing my contract having tried out well known energy helplines. These helplines tempt you in with unrealistic "could save you" offers.

Automatic transfer to this company was a mistake, had a smart meter fitted but Goto don’t support them and ask for a reading every month, meaning moving my American size fridge to get to the meter every month!!! Nightmare can’t wait to move to a proper supplier who use smart meters.

Tariff was good. People I spoke to were good. Paperwork to back it up awful. Issued with contract with incorrect tariff rates and standing charges. So had to call them to find out what going on. Final bill said 'refer to page 3 for how to pay us'. Page 3 had nothing on it about paying them so I had to ring. Again. Couldn't log on to submit meter readings, so had to ring. Again. Moved supplier as just don't want to spend time on the phone sorting things out.

Just switched my mother in law's energy to goto energy. It was a simple phone call, very helpful and professional staff, and much cheaper.

Very helpful staff at goto.energy, This made renewing my contract simple, straightforward, and quick. A good feature of goto.energy's system is that they ask for monthly meter readings, which means that if consumption is higher or lower than expected the direct debit payment can be adjusted early, avoiding the risk of a balance shock at the end of the year.

Excellent service with staff in uk that you can speak to and are there to help

Efficient and friendly service explained tariff’s well.

very easy to switch to next fixed plan and was almost the cheapest one found on comparison sites (as of February 2021) two cheaper ones were only few pounds different so not worth changing companies. no complaints about service during previous 12 months so worth another 12 months?

The person who i spoke to was very helpful and explained everything

Excellent service and the agent was very helpful I have saved £400 + a year

The service I received was excellent, all my questions and queries were answered in a straight forward way, the operator was most helpful. I would recommend GotoEnergy for good service and competitive pricing.