James Heapy was very helpful and explained things to me fully 5star service

Love Energy sold me a new contract on 5 November to replace existing internet and phone line which had gone out of contract. All seemed great initially, and chose to go with them as my partner and son works for the company. My existing internet and phone lines were disconnected before new ones had been set up. No internet for over a month. Still no phone line. I asked not to disconnect existing lines but I was still cut off. My business didnt have an internet connection until 17 December. They said new lines had to be installed. No mention of this in the sales call or I wouldn’t have taken out the contract. 3 seperate engineer call-outs over 5 week period to fit new lines. Now connected but slower internet connection and the modem connection is in the wrong place, resulting in poor connection in the office where it’s needed and where original connection was. Engineer refused to fit connection to the office. Instead it’s fitted to damp external wall in the workshop. Now beginning of January and I still don’t have a phone connection. Constantly contacting Love Energy for support who now tell me it’s nothing to do with them and I have to contact faults with BT Extremely frustrating, time consuming and potentially loss of business with still not having a phone line for nearly 2 months. Terrible service by Love Energy and non existent back up support.

I found Gemma W to be very helpful and personable. She answered all my questions fully and gave extra valuable insight.

Quick and easy process. Ismail Essa was very helpful

Nice and easy to change over. Early days but so far so good

James Heapy gave us great service when we went to change over

Clear advice and easy process.

Thanks for professional service

Tom was great listened and explained no complicated questions thankyou.

Quick and practical advice from Shoab Khan provided a very good rate with our existing supplier so very straight forward.

Sam was excellent on both application and attitude a pleasure to talk to him

You moved me over and said that nothing would change but I’m being hounded for a meter reading despite having a smart meter. I made you aware of this. I’m not happy

So far so good

Sadly, since I went through this Broker, I have had nothing but headaches. They have not set up the correct accounts, they have not set up direct debits. Even after speaking a few times with my concerns, still issues are creeping up. Not my choice for the future. Nobody is taking responsibilty to see through any complaint at all. It's passed on to someone else to pick up but not resolved. After 8 weeks the time I am spendidng fixing their mistakes is annoying. I have no faith that they will get things right

Very easy to use great prices

Swiftness and prompt customer service

Love Energy did what I needed when I needed it. After a hiccup in getting the correct address the rates were provided quickly and clearly with appropriate information. The necessary documents were well organised and easy to action.

You have provided me with the opportunity to a stress free alternative supplier.it was easier than I anticipated your staff were so polite unlike I have experienced with Valda energy. I’m sure I’m in reliable hands now and my business will not suffer with extortionate bills and harassment calls Thankyou for your help and I will recommend your services to other businesses I know out there wishing to get a better rate and to break free from these pirate companies Thankyou so much

The charges you added to the electricity switch were too high. You added a total of £1820 which was not discussed with me and I consider excessive.

JAMES HEAPY made my experience with Love Energy Great. Thank you for all your help.