The process was easy and painless! I really felt the PennyMac team wanted to help me save with this re-finance! Thank you!

Thanks! Thanks again!

No hassle. Almost everything was handled online or over the phone. Quick turn-around time. My wife and I were very pleased with the process.

Great! I would highly recommend

Easy to work with and great at communicating, they make the home loan process simple and efficient.

Even with all of the mortgage companies vying for business I knew (when I decided to refi) that I wanted to keep my business with PennyMac because of the impeccable service I'd been receiving with my first mortgage. And, PennyMac didn't disappoint with the refi process. It speaks volumes when you praise an entity that takes your money......😊 Clay, Jaime, and all of my refi team who worked diligently & efficaciously (especially during these turbulent times) I applaud your efforts. Be well & stay safe.Thank you

Horrible customer service

Wish I had trusted the bad reviews.... spot on. When you talk to a loan officer from pennymac they have this whole bit about being on a recorded line and stating your full name and social every time before you can begin...this is an act to make you feel like you are committing to something. You are not. They asked what rate they had to offer to keep our business during the refinance. One of the options we offered was 3% with a 2500 credit... they called back and stated "Now remember we're on a recorded line Matt, if we offer you 2500 credit with 3% will you commit to refinancing with us?" I said yes and submitted the loan app, 2 days PennyMac hadn't called back. I was able to get ahold of my loan officer, Laurie Baker, and she informed me her she wasn't able to offer the deal that I had commited to in order to stop shopping. It was foolish of me to trust the amiable sales person who works for a big bank. Our agreement went out the window. Don't use Pennymac. Will never get my business again and I will continue to warn all my friends and family.

Very pleasant loan officer. Very transparent process.

Start to finish, the refinancing process was quick and painless!

Great company, very easy to deal with and fast!

Great experience. Easy and fast. Great communication.

The PennyMac staff were great! Everyone was very patient, professional, personable, efficient, informative and responsive at every stage of the process. They made the whole experience stress-free.

Loan team was professional, proactive, and easy to connect with. I assume the covid crisis presented some challenges, but i never felt them and the process was seamless

Everything was great

Great experience

No failure! PennyMac has exceeded my expectations repeatedly. I will do business with this amazing team again!

A great team even through these tough times of COVID19. Everything was done online.

This is a refi of my existing mortgage already in the hands of PennyMac. They have been great... So naturally, I came to them first and they were able to get me the lower interest I sought! And they got it done during the lockdown while we sat home for the month.

This process was easy and the staff are very helpful. I have already begun to refer people to PennyMac!