My order BE56590 placed on 9/26/2023 was not delivered and I have trouble contacting customer service, I tried several times, but received no reponse whatsoever. The phone number listed on facebook is out of service. BEWARE!!!!! If there is problem and they do not respond to your emails, you have no way to get your money back. DO NOT ORDER!!!! UPDATE - after contacting the company through facebook (they did not respond to several emails), the issue was solved and the undelivered order was refunded in January 2024.

Great crisps ,very rare crisps to buy online fast delivery Iam very happy with my purchase and will definitely buy from British essentials again

I order a special mouthwash that is available in Great Britain. It kills viruses including covid. Ordering has always been easy and the product is shipped fast. The only glitch is with US Customs. The processing takes longer, particularly during the holidays with all the international packages being shipped. I'll just have to reorder during a less busy time of year.

So many great British products to choose from! Found what I needed and my order arrived timely!

An easy website to use. Very handy if you don’t find what you are looking for in the shops ( in my case Birds custard powder ). It is also good that you still pay the same postage when you order several items at once.

Good value and the proper British tea

Needed yellow marzipan in a block. Got exactly what I needed. I think 3 weeks is a long time for delivery to be honest. And the markup was a bit steep. But I got exactly what I needed - thank you.

If you receive the product you ordered, then this is probably a great website/company, hence the positive reviews. But if you do not receive what you ordered, you are completely out of luck, and completely out of money. I ordered five men’s deodorants ($130CAD) they sent me five lady deodorants. I followed up and received an email requesting additional information, which I provided. Subsequently, no reply. I have sent additional emails and they have all been ignored. Shopping from this company, you take your chances on getting what you ordered or not getting what you ordered and being out the money.

It’s been around two months since I’ve placed my order and much have happened since other than completing the initial order nor responding to the actual questions and requests in my emails. So, I made and order for 11 bottles the size of 500 ml. When the package arrived all bottles were 100 ml which I naturally returned. I have now been promised a refund for the bottles. However, British Essentials is not refunding the shipping cost even though I have been charged for sending 11 heavier bottles of 500 ml. = 250 DKR. When I returned the parcel it was less than 1,5 kilogrammes. Furthermore, it says on their website that British Essentials will only refund shipping when the return is due to a mistake in their end. So far they do not live up to this promise and have refused to refund the shipping. I am frustrated with this malhandling from British Essentials that’s lasting week after week after month. This was my first and last order at British Essentials. ..—.. Update 12th January 2024: I have received a refund of the goods themselves but still no response on my email from the 24th of December where I (once more) kindly request a refund of the overprized shipping cost of the allegedly 11 x 500 ml. bottles while the package itself only was 1,5 kg of small 100 ml bottles. I’m amazed how something so logically apparently is so hard to grasp. Still, I hope for a refund.

Terrible customer service! I placed my order, paid for the items and nearly three weeks later my order remains unfulfilled and undelivered. I can’t get any meaningful response from any of the customer service channels and have had to buy the items elsewhere in the meantime. I definitely DON’T recommend this company - utterly awful

British Essentials carries some of my husband’s favourite foods he misses; it was so fun to make him a cheese and pickle sandwich as a surprise, and I know I’ll be ordering again.

Great product excellent service

I found the ingredient I needed with you, with a reasonable delivery time

British Essentials are based in the UK at St Ives in Cambridgeshire. Contact them on 44 1480 700 910

I placed an order with them based on the two day shipping they advertised. First, they did not even pack and ship the order until five days after it was placed. Then, when it was finally shipped, it took another seven days to arrive! This was after they charged me $35 for two day shipping! After requesting a refund for the shipping charge they will not even respond to my emails! Needless to say, I will never return to this site again.

Items arrived smashed and unusable. I asked the DHL guy to take a photo of the package as it was so battered despite the fragile sticker. I appreciate this is perhaps not British Essentials fault- other than potentially not well packed. The package was so damaged, with sauce leaked everywhere I couldn't fully see the packaging. I wrote to British essentials, including photos as soon as the package arrived on the 11th and have heard nothing. These were items I needed for Christmas dinner. Their lack of response makes me suggest don't use this company. Update December 30th - still no response from company after 4 emails. $80 wasted. Do NOT use this company.

Great overseas shipping, large selection.

I’ve used this product twice . Although it unblocks my nose immediately I also lost sense of smell and taste immediately after use, AVOID!

Fast service. Good communication. Quality product

Excellent product