I had a time-critical order for a reunion with friends I had not seen in 40 years. After placing the order (very user-friendly), I awaited a shipping confirmation. I became concerned the next day, so I called. Ken answered the telephone and took personal responsibility to make sure my order would be delivered when I needed it. Email communications from start to finish were perfect. Thank you for going above and beyond. NB: as I should have, make sure you read the shipping policy before ordering so you know exactly what to expect. Ken excelled at solving my self-created issue.

Great service with rare product

Great service and fair prices with a wide selection of hard to find items. Most impressed with the customer service department friendliness and response times

Great customer service they responded within 24 hours and made it extremely easy for me to add to my order

Why haven't web designers caught on that we want ability to assign 0 stars? Horrible experience! $225 order placed June 8 ahead of visit to Asheville June 13. It is now June 20 and I am departing Asheville without ever seeing delivery. No, no trust! I will need to try and get my bank to stop payment.

two different orders- they took my money- never got a tracking number- then the cancelled one order- the second order they only had one of 2 bottles of what i wanted- they shipped it- it arrived- it was the wrong product. So unprofessional... I paid more than i should have because they only shipped one- and it was wrong- to boot

Wooden Cork ,as well as Anderw are the BEST.This sale went GREAT! The response was great,communication was on pont,and always positive. Ordering inline is hard,questionable,yet you took the doubt out of a Special purchase! Thank you Sincerely Capt'n. Mike

I had an issue with delivery and the customer service team at Wooden Cork took care of it in almost 12 hours. Now that is customer service. Thank you Wooden Cork

I had to change my shipping time at last minute so my best friend would get his birthday gift before he left his home. I was concerned it would turn into a nightmare and the liquor would not be delivered intime, but the Wooden Cork Support responded quickly and handled the issues with no hassle to myself, it was a great experience and plan on using Wooden cork for all my purchase going forward.

Waayyyyyyyyyyyyyyyyyyyyyyyyyyy too much time to pack order, create label and ship! After calling to find out what takes soooooo long I was told that is a small company and it takes time. I own a small company and when we have a short coming, we HIRE someone that fits the need of the company. Sounds like someone up top is hoarding the profits and not growing the business. This is an easy fix. so far all of my transactions have had this problem. My order was placed on May 29th Order #250762. Its June 10th and still not showing anything but "Label Created" Just Sad!!!

Customer service was horrible and item didn’t ship for several days

Selection is great, shipping is costly

When unpacking the bottles we discovered the caps on both of the bottles are cracked.

EVERYTHING WENT GREAT.

Ordered a bottle of crown for a birthday. Google Shopping said it would be there in 5 days. Support said it would ship in 2-3 days after contacting them. It took them a full week to even ship it. The bottle didn't show up for a full 2 weeks. They charged almost $40 to ship a single bottle.

Waited nearly 2 months because 1 of 6 bottle of liquor were back ordered. One bottle was a little wet and there was a little leakage because not packaged on a professional matter compared with the 5 other bottles.

Just be careful with their replacement policy on very high end bourbon like Blanton’s!!! They will not take preventative measures to prevent leakage which causes damage to the labels! Wish they were more mature with customer service and taking care of their customers. Live & Learn!!!

Took almost a week to ship, then when it did ship, it was shipped UPS when my order said it would go FedEx. They ship from CA, which means it will be another week or two to get to me in Ohio. Contacted and they said they are a small family run business and they don't have alot or people working there. Sorry, but in today's world, you have to do better. Won't order from there again.

Efficient and quick ship

Fast service!