Very poor customer service.

They ship fedex and you will need to be there in person with ID to receive, you cant sign the door tag. They don't answer emails, ever

Fast and courteous service

The suspension items I needed were in stock and competitively priced. I liked that the company is in the Midwest. The items were accurate, well packed and received without damage. Not the fault of the company, but KYB recommended always replacing shock mounts with new struts. The mounts on my Civic were like new. The solid plastic bearing ring is available elsewhere for low cost. The cost of restocking plus shipping seemed excessive, so I bypassed the hassle of returning and grudgingly just installed the new mounts.

Arrived 3 days before scheduled delivery. Great experience with fast delivery.

Very easy to navigate the website and find exactly what you need. Shipping was very fast. Overall a great experience.

Great website, easy to navigate. My mechanic will install soon. I will update review after installation. Thanks! “Update” Mechanic installed shocks with no issues. Perfect fit and much improved ride for my Tacoma! Will be ordering front shocks this spring! Thanks again!

Ordered bilstein shocks for my truck. Received bilstein shocks for my truck. No problems. Decently packed. Quickly shipped.

Easy ordering process quick delivery on half the order and free

Great seller, fast shipping!

Haven’t installed them yet, but have had great and quick service. All past purchases have been great

Their website needs updating to include 2018 thru 2025 jeep wrangler JL & JLU vehicles. I purchased a set of shocks that were the wrong ones because of this. They charged a restocking fee of 10% plus return freight. Lousy customer service.

Shocks recommended for my silverado was a home rin

Order arrived in a timely manner.

I was told I could cancel part. of order but that didn't happen. my part # 11-317555 must of been back ordered. I didn't have time to wait for it so I fabricated my own bracket i should have been notified about delay when ordered i would have purchased these elsewhere. Now to return bracket you are charging me 25.00$ . That is lousy customer service i should not have to pay for your mistakes if I am not refunded full amount I will never do business with your company. Very dissatisfied

Easy to order and received quickly.

Very fast shipping!

I expect to pay the price on your bill and don’t pay another 200$ at delivery from ups. It was not clear on your site…

Good Product, good price, quick delivery

I have ordered from these guys for years, I own 8 rigs and replaced all shocks and struts with these guys. Has always been above and beyond customer service and shipping. Sadly I never gave a great review like I should have. But this last go round was much different. The owners son answered the phones and we talked and at 30 foot pounds a top of a strut snapped and broke. It was supposed to be torqued down to 45 lbs. he told me my mechanic was either drunk or high from smoking a bowl beacuse that just doesn’t happen. It got worse from there and uglier from there. I will never do business with them again. He then told me I need to send it back and then they would send to bilstien and they would look at it and say nothings wrong and you are just wasting everyone’s time. Again got uglier from there as well. Feel bad for his dad who worked hard making a great company only to have kid ruin it!