Worst customer service in the industry. Nobody ever answers the phone, no voice mail and on line chat is a joke as well. I have no idea how this company is even in business still. Need shocks, go to Summit Racing! Best customer service in the industry!

STAY AWAY COMPANY IS A SHAM SHOCKS ARE J U N K NO CUSTOMER SERVICE RUN AROUND ALL LIES THEY ARE ...........CROOKS

My order was done online ofcourse on August 12 2020, and the money was taken off my account so my order was paid for! My order receipt stated it would be shipped by ground within 2 days . On August 21 I had to contact Shock warehouse "Via " the internet due to the fact no one answeres there phones. Finally I get to chat by text to a rep. I explain the situation and he stated he will check my order. He does and says that shock warehouse is waiting to yet receive my items from Monroe as well as that my order that I all ready "Paid for,and the money was taken off my card account,was now on backorder until maybe the 2nd week of September 2020! Also that if I wanted to cancel my order I could.I then asked the rep how long it would take for the money to be put back on to my account card and he stated that it never was and I explained to him that it had since I had a PayPal account card and I asked to speak to his supervisor or have his supervisor contact me by phone and I gave him my personal phone number and he said it would happen within an hour I still at the end of business day have not received a call from his supervisor or anyone and I was never notified of having to wait or my items be put on back order by shock warehouse at anytime and shock Warehouse in my opinion is a fraudulent business and cares nothing about customer service whatsoever that's why I gave them a zero rating!!!

Stay away from them! If you'll order from them, they will tell you "the items are shipped the next day'... but actually, a week later, they will tell you they are out of the items but wait!... and a week later, they will tell you they are still out. NO excuses here!! I was renting car and waiting for the parts.

Today is August 6, 2020. I started a warranty claim on May 29,2020. They charged me for a new shock, which they sent right away, and claimed that I would get a refund when they received my defect shock. After filling out two different warranty claim forms, no less than 6 phone calls, no less than 6 emails and returning the defective shock at my expense with an RA number finally given by Shock Warehouse, there has been no refund and no response to emails or phone calls. I advise others not to count on this company making good on warranty claims.

I ordered shocks for my Motorhome over 4 months ago and still have not received them. It is very hard to reach them by phone but when I do they say 2 weeks. That started about 3 months ago and still no shocks. They have all my contact information but have never reached out with an update on my order. Lesson here is always also read the reviews prior

Over 30 days and disputing the charge with my bank. After reading these reviews I might report them to their local attorney general...

This is the worst online business I have ever come across. I placed an order. No updates no communication for 3 weeks. I start trying to reach them. No one ever answers the phone. I attempted 15 calls during business hours. Not one went thru, just a message that says to use the chat feature. SO i moved on to that. No one responds to the chant and it times out and closes. After a dozen attempts thru chat, someone did finally answer. They said they were not able to run my card and thats why there is no update on my order. I said ok, your service is so bad ill just consider myself lucky and not have to deal with it anymore. I said just remove my order and my information from your site. Ill just get my shocks somewhere else that is legitimate. I got my parts else where and had them installed. I get up this morning to see that now they are charging my account. Now i am back to trying to reach someone which is nearly impossible. I am on 10 calls and 6 chat attempts on my second round. Still no answer. How these guys are even still in business blows me away.

THIS IS ABSOLUTELY THE WORST ONLINE RETAILER FOR SHOCKS AND STRUTS. Like so many other 1 star reviews on here my experience is almost identical. All parts show in stock on the site. I placed my order on 6/19/20. Several days go by without any ship notifications or communication. Finally got in touch with Jay On a Wednesday via chat and was told everything was in except 1mount that was arriving on Friday. Everything would ship then, on Friday. On Monday, still no ship notification. Tried the chat, got disconnected 3 times, tried calling and never get a person to answer. Tried the SMS feature, after 20 minutes finally got jay again. He was extremely rude and unprofessional. Was then told the part they were waiting on was on backorder and was listed in the site that way. Yeah, it is now but not when I ordered it or when I was lied to saying it would arrive to them on Friday. Told him to cancel that part and ship everything else. A few more days go by without any notification. Finally a package from Fedex shows up, with one strut. Over the next 6 days I get 3 more deliveries with 1 or 2 parts showing up each day. I’m still waiting on 2 parts, 17 days after placing the order. If all the parts were there waiting for just one to show up before shipping then why send individual parts spread out over 6 plus days??? When trying to call no one still answers the phone and the chat function disconnects due to no response. BUYER BEWARE.

Don't waste your time with shockwarehouse.com. Items are listed as in stock when they are not. My items were backordered without letting me know at time of purchase. If you "can" get a hold of a representative they will give you the runaround, try to keep your money, and not send you the items you ordered. It is much easier to get better service other places. I waited a week and a half, and nothing shipped. When I called, they told me they would make a special exception and ship sooner. If the parts I ordered are in stock why do you need to make a special exception? Why do I have to call and complain to get a special exception? Just send the parts I ordered and everybody's happy... Do yourself a favor an get your parts somewhere else.

Ordered two weeks ago with no communication on delivery. You can't get through to their phone lines. I used American Express and it was easier just to cancel the order through the card. I guess they will make contact when they don't have the money. NEVER USE THEM.

Will drag their feet on shipping and not inform you about any of the delays. Save yourself some time and headache and go to shock surplus

This is an example of the communication I had with shockwarhouseusa This is my official request for refund for order #217597. I have made several attempts to contact you, with no success. My order dated 6/6 continues to read processed. I need that refund of $805.52 ASAP. I will be ordering shocks today. I will not pay a restocking fee for something I have not received. Nobody Has $805.52 to spare. This 6/21/2020 with no response from shockwarhouseusa. If could rate this company -10 I would. This could be an attempt to add a restocking fee for a product not received.

Horrible company. Never answer the phone. You get a message and then it hangs up on you. Ordered four shocks on 6/11. Today is 6/19 and I still haven't rec'd any kind of email with a status of my order. Finally reached a rep via their chat feature, and he was rude and said the website clearly shows the shocks are on back order. I do see NOW that two of the four shocks are on backorder, but they weren't on 6/11 or I wouldn't have ordered them because I need them ASAP. Placed another identical order from another company two days later, even without knowing the status of this order, and got the shocks 2 days ago. Your mileage may vary, but I won't every be back.

I made my order on 5/14/2020 and paid extra for the 2 day delivery. When I did your site told me I should have my order by the evening of 5/18/2020. I made an appointment to have it installed on 5/19/2020 based on that information. When I didn't get any communication with a shipping number I contacted you via Live Chat at 11:36 on 5/18 inquiring about my order. I was then informed that my order hadn't even left Safe T yet. The agent (Jay) then informed me when I inquired about why, that it wasn't "available to ship". And then said that instead of 2 day shipping that I was going to get 3 day shipping and charged accordingly. Twice I stated that I was not happy about this situation. I also informed him that because of this delay that my Memorial Day Weekend camping plans were now in jeopardy. He made no comment on this. It is now the evening of 5/20 and I still do not have my stabilizer. Now I'm not going to be able to get it installed before the Memorial Day weekend. I've been on their "Live Chat" now for more than 15 min without any response. If this is the way that Shock Warehouse does business I'm amazed that you are still in business.

They sent the 8 shocks for my motorhome as promised, but there were only four cylindrical spacers. They did everything in their power to get me the spacers from the manufacturer. It was 2 months later, but they came. They always answered the phone, and they came through. The new shocks have really improved the ride in our rv.

I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.

I ordered some Bilstein B6 struts for my 2018 NIssan Rogue. Struts arrived ahead of scheduled delivery time in perfect condition. Very happy with my ordering experience. I can't believe some of these terrible reviews here. Maybe there fake, but my experience was excellent and will not hesitate to order from them again. Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.

I read the Return Order form: I suggest everyone read before placing an order. Example line 11. A 20% restocking fee applies to all returns. 13. Credits are done of the 15th and 30th of each month. Items received and CHECKED IN will be credited on those days. Line 2. All parts and boxes must be in new, sale-ready condition. This includes superficial or aesthetic damage and any small parts included in the original sale. Any return that is not in sale-ready condition will be subject to additional fees or may be ineligible for return.

Don't do it! Ordered two rear Gabriel struts for my Corolla. Part numbers the same but the shocks were different. The top shock mount aluminum spacer was retained totally differently from the other. One had a wound wire around the shock shaft, that fit into an aluminum spacer and the other had a stepped shock shaft that fit the stepped spacer. The former shock was 1/4" too long and the top strut cap was canted off at a 20 deg angle. Needless to say, the wire wound shaft failed right away and a 1" gap was between the strut retainer and the shock shaft and bouncy from the git go! Part of the problem is Gabriel quality but it appeared to me these guys don't check what they ship. I eventually bought two Oredy quick struts from Amazon and, poof, no more problem. If you relish this kind of excitement, go ahead and order. i['m back to Amazon.