This website and there delivery service is a joke would not recommend so much delays first and last delivery on this website not happy at all with this totalcards service

I have never ordered from Total Cards before and placed a pre-order. Their communication was excellent so I knew exactly what was going on with the pre-order and when I would be likely to receive it, which hasn’t been my experience with some other retailers. Everything arrived in a timely manner and very well packaged. Would definitely shop here again!

very helpful staff, great products, fab packaging and my go to for all things TCG

Every Pokémon pre-order is always late. They seem to be the only card shop that doesn’t send cards out on the day they come out, unlike their competitors. Their reason was ‘couriers faults’…yet every single time. I’ve gone back and forth since vivid voltage to give them 2nd/3rd/4th chances and now I’m just done.

My preorders all arrived together and packaged really well and safely. The best card shop online out there.

Always an incredible experience at Total Cards, staff at the Gaming Centre are knowledgable, friendly and always happy to help out, their prices are competitive and they always have loads on offer.

I finally received my Scarlet & Violet - Obsidian Flames booster box I ordered, which came to £109. The price was good, and total cards seemed a good choice at the time, despite my worries on the previous countless reviews regarding their failed preorder launches. I ordered on Thursday 10th August, and it’s now the 23rd August. In total, that was 13 days of waiting— just shy of 2 weeks. After their announcement regarding the failed preorder launch of Obsidian Flames, I completely understood the reasons for delay and that I should be patient. However, in circumstances such as these, you should give a proper timeframe of when customers can expect their order, and be it not a false promise. I was told orders were expected to be delivered by the end of last week, which if I recall was sent on Wednesday. I am now sitting here finally with my order, but far from what they said to expect. In conclusion, I suggest to refrain from pre-ordering from total cards until they fix this problem and change suppliers for their preorders. Preorders are always expected to be with you on release day, and if not then the day after. Total cards should also be honest about how they’re going to move forward in order to stop this from happening again, as I’m sure it has put off many customers from buying from them again. That being said, I probably won’t buy from here again, and if I ever do - I just won’t be touching preorders. P.S, package came well packed, got some average hits & $17+ valued card that I’m happy with, some cards were slightly bent/curved but that’s expected from cards such as holos. Also didn’t get a free sweet but that’s ok. Thanks!

Pre-ordered two booster boxes of obsidian flames, no communication until the day of release when I was then told my order would be delayed without giving a shipping time! No communication on an expected shipping date so I got a refund. Friendly staff on queries and the prices are cheap but the lack of communication is really poor. I won't be ordering from them again

Fantastic service, always love the freebies too

Ordered for the first time and I am not disappointed. Communication was top notch, I'd get email updates regularly and also guys from the store called me personally about my order a couple different times, even offering to ship my order DPD Weekend so it'd arrive earlier than Monday. It arrived early on Saturday which was great. My order was packaged very well, lots of packing paper to protect it all. Even got free sweets and wristbands/stickers in the package too.

Very useful for givaway

Total Cards is my “go to” for ordering cards online. Prices are great and I’ve had an easy experience of their price match promise. Whenever a new Pokemon set is coming out, I always make my preorder with Total Cards, their preorder bundle with the limited edition Vault X binder is perfect! I’ve also had the good fortune of winning one their giveaways too! A pleasant surprise and shows that they’re a legit giveaway to get involved with. I can’t leave a review without mentioning the Total Cards team. Every communication experience I’ve had has been fun, helpful and prompt - special mention for Andy!! I highly recommend them as an online seller and it’s a definite 5 stars from me!!

Preordered a card folder (VaultX 9 pocket edition). Delivered on time. Really like the free gifts of sweets Total Cards offer. Will shop here again for any collectable card games, for sure. Pricing wise, I think it is reasonable.

Like many other's over the last 2 weeks, I Pre-ordered multiple items for the Pokemon Obsidian Flames. An ETB, Booster Box and some other cards. The 11th comes, and no delivery. How can this Website who claims to be the biggest TCG Website not have available stock. I understand they recently had a break in but you didn't need to take Pre-orders if you are struggling to recoup losses. The Customer service can take over 24 Hours to respond to you and then its with a non answer. I managed to get my Refund back and went straight to Chaos Cards. Ordered it around 3pm in the afternoon and recieved my delivery the next morning. Never use this company for your TCG needs, there are hundreds out there with better standards.

Product is good as its vault-x but another preorder from total cards which has been delayed. I have never got a preorder from total cards without it being significantly delayed.

Always had good service from Total Cards but this recent pre order has been an awful experience Was no communication about the delay for one I waited until the next week to message to find out and was told by AJ i could delay my dispatch until today as I was going on holiday To then having no movement on my order and when i messaged was told essentially that ill get it when i get it When will i get it? Who knows £230 where i couldve bought from 5 stores i went around the last 2 days Treated myself for my birthday and now its come and gone so thanks 😊

Item came packaged great and in a timely manner

Total Cards was quick to respond to a question I had about a delivery date on my package. They were courteous and friendly. My package arrived on time and undamaged. Thanks!!

One of the best online stores for TCG. They do tonnes of great giveaways as well!

My order was delayed by a few days, these things happen. I feel very pleased by the replies from Andy and Ryan from their customer service team and have the empathy to understand that it really isn’t their fault. I will continue to use Totalcards as my order was well packed and incredibly priced. It’s a delay, I’m very confused by the insane amount of negative comments because someone didn’t get their Pokemon cards for a few days. Very sad in my opinion. Thanks again Total cards and keep up the great work!