Pre ordered obsidian flames on 01/08/2023. Release date of the 11th. It’s now the 17th and I still have no order and it’s not even been dispatched. I was told I had some reward points added to my account but they’re not there and even if they were, I won’t use them again anyway. The product was a gift for my partners birthday that was on release day and £148 and several emails later I still have nothing

Had a few issues in the past with orders but always got resolved. The main issue I have is how terrible and slow their website is. Its extremely frustrating and runs like complete trash all the time which is why I rarely use them any more. If they ever sort their website out I would start ordering more often. Hopefully they fire who ever made the site as it is the worst Ive ever seen and used.

very good store, quick shipping and very good customer service

Great company to purchase from. Great prices, fast delivery, never had any issues with any of my purchase. Happy with their service.

Fast shipping, well packaged, good reward scheme.

Preorder delayed and at this point had still not shipped or been processed. No timescale when update requested and was just told that there were 1000s of orders for them to work through. Abysmal service and will not be using again, sadly this was my one and only experience of them. Customer support we’re honest about how swamped they were and Ryan cancelled my order very swiftly. It initially took over 20 hours for their first response. Can’t fault Ryan or the customer service team. I have since ordered from Chaos Cards who, for £2.50, have processed and dispatched my order already for a delivery tomorrow. All of this took around about an hour from start to finish.

All orders have always arrived on time and in safe condition. Prices are always competitive and have a great range of products

Excellent service, fast post

Failed to dispatch an Obsidian flames pre-order after 5 days of it being released, really disappointed and had to ask for a refund and purchase elsewhere.

Failed pre-order launch. This was my first time using total cards for a pre-order and I still haven't received it or had any confirmation of when it will be sent out for delivery. Pre-order was the 11th it is now the 15th. Highly unlikely I will use this company again unless they improve drastically.

The have previously threatened legal action as first course of action over their mistake sending me someone else's parcel. More recently, they are constantly missing preorders (Obsidian Flames) and move other preorder dates without warning (Vault X binders). Both times making sure they still take the money first then provide no meaningful updates. There are so many better friendlier companies out there.

Always delivered on time. 100% sure the product are legit. Always been happy for the years I am customer. And they always treat you with free goodies

Unfortunately, as with a lot of other customers, a pre-order for Obsidian flames is heavily delayed. Price point on items is good but any time i’ve purchased from totalcards there has always been some issue with my order causing a delay.

Preordered a lot of Obsidian Flames stuff a over a week before the launch. When checking up on the order on Thursday I was told there was a slight delay but they might be able to honour the order, and if not they will change the delivery to a weekend delivery so I would have it on Saturday instead. On Sunday I realised the cards were again not going to be coming on time despite them claiming to have them in stock since Friday, so I asked for a refund request which took 24 hours for them to honour. First and last time using this company for Pokemon cards, having a slight delay is one thing but not only has this apparently been a common issue with preordering pokemon sets through them, they seem to be unable to fulfill the orders even if they did get the stock when they expected as the orders are several days behind now. I wouldn't be so annoyed if they just told me they couldn't honour the order for Friday or Saturday or even Sunday so I could get a refund and order from someone else, but now I've instead been waiting for days for nothing with very little communication on the problem, where as it they were honest about the issue I probably could have just ordered the cards from somewhere else on Thursday and got them on launch as I wanted. Don't bother wasting your time with them, they are completely unreliable.

First time ordering from here, after hearing good things, however when pre ordering a new booster box I was sent an email letting me know of its delay. Being very excited for the release day and same day opening. I've seen many other people online express their opinions on the same issue and would recommend other card sites (e.g. Magic Madhouse.)

Pre Ordered Obsidian Flames To Now Have still not received it 4 days after release and no sign of it turning up anytime soon I've used Total cards before for in stock products and got great service, however will not be using them again, absolute joke to Pre Order an item to get it on release date, to receive no contact until after lunchtime of the release date, that customers wouldn't be receiving their orders, no information on when it would be dispatched, no compensation offered, nothing Blamed it on a delivery issue to them, but very weird other companies received theirs days ago and were able to fulfil no problem whatsoever, hopefully will receive tomorrow or I'll just cancel my order and go elsewhere, as I will anytime going forward

Pre ordered Pokémon booster box, last Wednesday 9th August, no update on where my order is or when it will be dispatched. It's the last time I'll ever pre order from this site. I ordered on chaos cards Thursday and they managed to ship next day

Excellent website have got some fab cards off here and fast shipping too. Recommend this site

Speedy delivery as described

Pre ordered a SV 2 binder arrived well packaged. Nice freebies and the text to alert me was a nic3 touch as well as the email to confirm tracking. Can't fault these guys. Wish you were based I my city. Great work team