Very welcoming atmosphere and good choice of products.

First time ordering from this company and wish I didn’t. They draw you in with low prices but can’t deliver. With most pre orders you expect it to be delivered on release date or the next day. Receive a generic email on release day at mid day saying the stock only arrived to them that day and it will be delayed. Firstly why wait till midday to send the email? If it didn’t arrive the day before then send an email out to customers first thing Secondly email says “We are just reaching out to give you an update on when you can expect the delivery of your Pokemon Obsidian Flames Order with us.” The funny part is that they do not say when I can expect just that it’s delayed Lastly emailed them to ask when it will be dispatched so I don’t have to stay home and wait everyday for a delivery not to turn up. Surprise no response like the other reviews Giving the company till Tuesday to respond and then cancelling the order Just wished I paid a bit more and I would have been enjoying the launch rather than here empty handed Will not be buying from them again

In the past I have had mixed experiences about product being despatched on time and the latest one has topped it off. I almost didn't preorder the latest Pokemon set, Obsidian flames, with Total Cards because of past experiences of delays getting the orders sent out. I personally expect a preorder to either arrive or be despatched on release day but even on the day after release day, no despatch notification. In summary, when the orders do arrive they are well packaged, I just wish the orders arrived sooner.

My first time ordering from here - and I was extremely excited to be ordering a new booster box and etb that I’ve been waiting ages for to be released. The day of release arrived - and nothing. I received a email saying the order was delayed due to shipping at there end- I can appreciate a day or two late- but now there’s been no communication, no response to messages - I feel Iike it’s just a big scam- there are a lot of other customers on Facebook who also haven’t received any orders or dispatch notifications. They have spoiled this release for myself and many others - I’m cancelling my order and requesting the money back and I won’t order again.

This is the third preorder that Total Cards have missed and with the same lack of communication (generic email Friday afternoon to say they can't send stock) then nothing. When you reach out to customer service, they are polite and apologetic but don't offer any timeframe on delivery and ignore any specific questions you have. It doesn't matter whether you spend more to upgrade delivery either, those who do are clearly not prioritised. Four days after their competitors sent out stock, I'm still waiting to hear when the products will be dispatched. If you can't honour pre orders, fine, just be honest and say so in advance and give people the chance to cancel their orders in advance. If you want pre orders anytime near actual release (the point of a pre order) then do yourself a favour and use someone else. Five days after it should have shipped they still can't give me a shipping estimate, so at the third time of asking, they've thankfully cancelled.

Ordered an Obsidian Flames Booster Box over a month in advance ready for release day. Messaged two days before release to ask if there were any updates to which I was informed that their stock hadn’t arrived. I then contacted them again the day after to ask if the stock had arrived. They confirmed it had and as an apology they’d upgrade delivery to Royal Mail Saturday delivery and ensured that my paperwork had been checked personally and that the order should go out for the weekend. I’ve now checked to see for any updates and unfortunately I’ve had no dispatch e-mail and so I won’t be getting my order today. It’s really not good enough and Total Cards should be getting the stock in a lot earlier to prepare for release days. They did something similar to this when Silver Tempest released (Another Pokémon set from last year) where I just kept getting told my order was delayed so had to cancel the order entirely. I thought I’d give Total Cards another chance after Silver Tempest but they’ve basically screwed up again. Poor service, false assurances, disappointed customers.

The company is doing really well, I was delighted to receive my pokemon cards. Thanks 😊

Im disappointed honestly, preordered the obsidian flames for a recent stream i planned TODAY because i was assured on the website these will be shipped out. So, the day comes and nothing has been dispatched so i get in contact only to find out today that there was a delay. as a small streamer i am not sponsored so all this comes out of my own pocket for the entertainment of my viewers and today i couldnt deliver on that. So, i was fine with waiting another day and got assured i’ll recieve them on the day after release. Thats fine, i let my viewers know. Even got promised by them my order will be coming however its now close to 7pm and no dispatch email, my order stuck on processing so of course i’m gonna have to wait until monday. This is my first time using this company as i usually order from somewhere else but it was sold out. I saw the reviews and thought they would be perfect but this is my first and last time using them i’ll just have to preorder things sooner in future.

Next day delivery - preorders to arrive on release day - non existent. Moved over to total cards from chaos cards as they use DX delivery which takes up to 2 weeks to deliver, to then come to this where on release day 5pm when offices is closed - order still not dispatched. I understand i am not priority customer who would spend couple grand, but also for me 240£ is a lot. Not to mention i cannot log into my account after email change & still unable to see my other preorders - as 0 comfirmations has came through. Also will be unable to trace wether they are dispatched neither. Jus like today - 3 times asking in chat if its been dispatched and if tracking is available - sat and wasted whole day in house - to then at 5pm receive response that my items havent been dispatched. Meaning my order (which meant to be delivered on release day - today) probably wont come til end of next week. I also made clear statement on 3rd question as felt ignored - that if its not dispatched - i want my order cancelled all together. NEVER AGAIN will i be pre-ordering anything from this site Also i would appreciate if ypu would stop spamming peoples emails. Just opened a page - and shortly email came through that you would love me to come back and buy something. Looks more like desperation to do sales, yet cannot even fulfil your false promises. Very annoyed at this point,

The delays for the product and lack of information was shocking.

Constantly getting emails recently just telling me that my orders are delayed. I understand somethings are out of their control but it’s just been one thing after another. If you can’t deliver for a certain date, don’t offer it. Just be honest! It’s forced me to try an alternative supplier for cards now (Chaos cards). Let’s hope things get more punctual again soon

Couldn’t even send my order out for release day

Ordered a booster box and had the best pulls possible. Couldn’t have wanted more. Thank you!

2 pre-orders and they are not dispatched the day of release. If i'm pre-ordering I should be getting it on the day of release and it should not still be stuck at processing. Dreadful company and so much worse then other websites such as chaos cards and magic madhouse

Fed up with companies asking for reviews before the order has been sent out. How am I meant to review not having received my order yet? So far I ordered on Sunday and they took my money. It's four days later and I've not even had an order confirmation email yet. There has been no dispatch or any delivery information.

I pre-ordered and paid up front for a Gundam figure back in November 2022, almost 10 months later I have still not received what I purchased. I got in touch several times in this period and while the staff were very friendly (Ryan in particular was great) I was told the same thing every time. They cited supplier issues and could give no estimate for when I would receive my item. After browsing Trustpilot reviews I found that someone else had a near identical experience although they waited 2 years! They had the same lack of communication from the company and the exact same excuse of supplier issues. I would not recommend anyone pre-order from this company as I do not think they understand how the agreement should work, they should only sell stock that they have already been allocated. Instead it feels like they accept your pre-order and then worry about where to get stock from. Although in my case, and others, there seems to have been no urgency whatsoever and they appear happy to let my funds sit in their account. When I have had similar experiences with other companies, they have definitely made more of an effort to put things right. When getting in touch the only resolution they could offer was to say they could refund my order. That would be great but in the time since I originally purchased inflation has skyrocketed and the same item cost £10 extra elsewhere. I made a reasonable request to maybe get some kind of store credit to make up the difference and make up for the poor experience I have had. Unfortunately the best the managers here could do was offer £2.50 in points. Again no issue with the customer service staff I spoke to but I do have an issue with how the business runs and how the managers treat customer complaints. I will probably never use them again.

Always receive orders in great time and if I have any questions they answer quickly too. Perfect service.

Good delivery times and easy transactions

The staff are really helpful, accommodating and kind. I had an issue with my order in which I got sent a common instead of a secret rare and the response time was fast and the communication during the period was excellent. Staff were pleasant and helpful and said they'd refund the error (the person I was in contact with was Ryan). The delivery time for the cards was also fast as well and despite the mistake, my experience with Total Cards was very pleasant I definitely recommend the company :)

Fast, well packaged, perfect condition, awesome company to buy from