Helped me and answered all my questions.

The time zone was set incorrectly. Chen fixed it quickly.

We had a really good experience with Pinwheel-- very helpful to get kids used to technology without opening all floodgates. Their help desk is also very responsive and helpful.

Was a great experience. Helpful, walked right through the steps needed.

By using the chat feature, I was able to quickly purchase an additional phone for my younger child and add him to my current account. Customer service was excellent.

Pinwheel phones have been the perfect solution for our family and when an issue does occur the support is second to none.

We needed a safe option for our son regarding phones. I did heavy research and Pinwheel seemed to be the best option for our family. It is great! I would recommend for all children. Honestly, kids do not need a $1000 iPhone and access to the worldwide web. Get your kids a Pinwheel phone so you can rest at night.

I needed help with locating a calendar app for my daughter's phone. The chat was easy to use and Nina was very helpful. I got the answer I needed quickly. So far, so good with our Pinwheel phone experience. We have been very pleased!

I can’t even describe how impressed I am with Pinwheel as a whole, but especially their customer support. My situation as ALWAYS been resolved timely, each person has been knowledgeable and very polite. That was no exception today, Chen helped me and made the entire process quick and easy. The pinwheel UI has continued to improve since day one, and they truly seem like a company that cares. I will continue to recommend to anyone looking for a smart “dummy” phone to help keeps their kids safe while still being relevant amongst their peers. It’s the perfect compromise for any aged kid.

The time zone was incorrect on the phone. Chen offered a quick response and explanation why this setting is managed by the Admin.

Without exception, Pinwheel's customer service is outstanding. The phone/service is exactly what we have been searching for.

Yeah! Able to by-pass the accidental factory reset courtesy of son's backpack. With patience and great instruction of each step I was able to reload the pinwheel app, update the phone and get it back into my son's hands! Previously the phone had to be returned to Pinwheel. This is a huge improvement!

Mark was very clear and stayed in communication, walking me through many steps until the problem was solved.

excellent help in reinstalling software after it was deleted.

I appreciate the prompt, friendly, and effective help you gave me. Thank you!

Any time we have had questions, needed help fixing something or just wanted to know something, the amazing guys and gals at Pinwheel have been on top of the ball and super kind in their responses. We are very happy customers and 20/10 recommend!

Helpful, friendly and very knowledgeable ... clear, concise directions that were easy to follow!

I was having problems activating the SIM on my son's phone. Chen B. helped me through it. It might have taken a lot longer than I hoped for, but Chen was very thorough and exhausted all the possible solutions. In the end, the problem was solved, and now the phone works. Thanks!!!

Support is top notch!!!

So so many issues.Time changes randomly to wrong zone. Always something wrong with the phone. No GPS tracking. Paying for Bark but it doesn't work. Life360 doesn't work. A yr with no resolution or improvement. Tech support finally said it's just this type phone that doesn't work. It's the phone they sell! Why would you continue selling a phone that didn't work? They offer no replacement or compensation.