The phone set up can be difficult to navigate, especially setting up email accounts, etc BUT the support team is very helpful and I've never had a more positive experience with using a live chat help forum. Nina R in particular was wonderful. I would like if Pinwheel would add the Family Link app & my boys would love a sporting app such as Sportacular.

I’ve found that pinwheel is always available to help with any tech issues. They take time to assure the problem is remedied. The service is family friendly and puts the battles about technology to the side and allows our daughter to have access without harmful apps or social media access. Thank you!

The live chat is excellent. Every issue I have had questions about has been quickly dealt with. Very helpful!!

When you’ve elected to have as much oversight as pinwheel allows you to have on your child’s phone, some issues and questions are bound to come up. I really appreciate the customer service chat feature with pinwheel. I have used it many times and they are always quick and helpful.

After having phone connected through phone service, I was unable to log in as a caregiver on the device. Pinwheel took care of everything quickly and perfectly.

Chen, was extremely helpful. I was having a problem with some of the apps loading onto my son's phone, and Chen was able to help me load all of them! I am very grateful for the help! Amanda, Louisville, Kentucky

Excellent customer service!

So far, Pinwheel has been a great device. I love how I can control and monitor my child's activities through it. I give it 5-stars because it's well thought out and the customer service has been just on top of everything. If it weren't for the customer service, the phone itself would probably get a 3-4 stars and only because it's not quite ready to be used out of the box. It required me to tweak several settings for everything to work.

used pinwheel for 6 months it was great! worked well and mom and i felt safe. thx pinwheel

I’ve had one major and one moderate issue. I was reluctant to try fixing it through texting but whoever I was dealing with was great. Patient and detailed.

Genn was so through and patient and solved my issues! Great customer service. Great product.

Love the concept of these phones. You guys have such great customer service. It can be frustrating the time it eats up when there is an issue, but I can't say I've had a ton of issues. Overall, I have loved my son having this phone, and will plan to get my daughter one too, when we feel that she is ready/in need of one. I appreciate that there is a company who cares enough to create a phone like this. Thank you!

Pinwheel has been great to work with and helps my wife and I teach our children proper cell phone usage. Would recommend to other parents.

Purchased Pinwheel for my daughter's Christmas gift. The flexibility, services, from Pinwheel, Bark, are outstanding. However, my 15 year old child's irresponsibleness with her device { lost it 3 times in 50 days } is ridiculous ! I do highly recommend Pinwheel - it gives parent's the flexibility to teach digital maturity in a way that our kids see & understand. Their customer's service is outstanding. Bark notifies you about everything, and it's nice that you can adjust your choices. I will keep Pinwheel in mind for my 2nd child.

Pinwheel's rep, Olivia, handled my concern perfectly. She responded quickly and resolved the issue professionally, kindly, and made sure I didn't have any other questions.

Great customer service. Quick and responsive with a great attitude.

Great work by Joseph and Mark. I accidentally completely deleted the e phone and they helped me get everything back on.

I needed to replace my daughter's phone (due to her carelessness). Nina at customer support was amazing! quickly helped me find and replace what I needed and answered questions I anticipated for when the new phone arrives. Excellent customer support!

My daughters phone had stopped working and i got on the chat ands julia o responded and after tgrying many things i reseated the sim card and it worked i am very happy.

Customer service is awesome - I always get great and fast help on the live chat support.