Poor quality, Rip off Ordered an outfit for a fancy dress party, but the item arrived later than expected (postal delays and not the company's fault admittedly). When the item arrived, the fabric was of horrendously poor quality, design and colour. The packaging left a terrible smell on the clothing when opened. Ultimately, it would not have been suitable for use anyway. Due to this reason, the item was never tried on and was immediately returned. Upon chasing the return after a two-week wait, I was told I was not entitled to a refund due to a rip in clothing. How convenient that this was only mentioned after chasing the refund. Complete rip off and I would not recommend this company to anyone. Happy to take your money for a sub-par product, not so happy to refund for the poor quality items they provide.

Took too long to arrive. Paid 13.99 for next day delivery which didn’t happen - has been received back however no refund has been processed!! If no response I’ll have no choice but to claim back through the bank. Very slow!!!

Trust worthy company, costume arrived quickly with special delivery. Costume was too small and refund was issued promptly. Thoroughly reccomend dealing with them.

I can attest to the horrible customer service. I emailed them within an hour of placing my order that I'd like to cancel it. Since their checkout page did not indicate the shipping time for "priority express" delivery, I did not find out until I received the order confirmation email that the item was coming from the UK and could take up to 10 business days to arrive once shipped. This timeframe is longer than standard shipping in the U.S. -- had I realized it was coming from abroad I would've made a different decision. Regardless, they never replied to my cancellation request and ended up shipping the item ~2 days later. When I sent a follow-up email asking for a refund and/or explanation as to why my initial email was never answered, they rudely replied back that I should know that they can't stop an item's progress once it's been shipped. They didn't apologize for any miscommunication or delayed response -- they just replied with one rude sentence. Even if a refund couldn't have been issued, they could've replied with more professionalism. Their customer service is sorely lacking.

They have a 14 day return policy, but the item took 3 weeks to arrive. Upon arrival the time didn’t fit and they did not respond to return requests. Also, no customer service phone support.

Excellent and very quick service. Thank you

Great Customer Service, Very prompt and helpful! Amazing quality costumes.

Very efficient delivery service. Excellent quality of costume.

Very cheap and not good quality at all, disappointed considering price.

Arrived promptly, well packed and exactly as expected.

Product as advertised and quick delivery

Ordered item but this never arrived - stuck in Royal Mail warehouse for 10 days. Business wasnt really understanding from a customer perspective and I had to ask several times for a refund, which I eventually received

IT CAME LATE .It didn't fit my daughter one 1 bit I ORDERED ten to 11 . don't shop here ever in your life

The outfit was delivered very promptly. It was exactly as described and shown in the description so I was happy enough and it went down well at the fancy dress party. My only complaint would be that given it is pretty much pure polyester it is a bit over priced.

Very happy with service and product. Parcel force messed up the delivery and my postage charge was refunded immediately. Would recommend

Ordered the item 27th December for new year’s party paid extra for 2 day delivery and still not received the item

Just what I wanted , fast delivery

Speedy delivery due to falling ill unable to use costumes sent back and refund processed within 3 days of return. Excellent service highly recommend will definitely use again whenever I need a fancy dress costume. Thank you for being so professional

Payed £8 for next day delivery only to receive the product days later.

Just what I ordered and came on time