Waited due to back order but when it did come it was delivered without a hitch. Grateful no damage. Thank you.

BEWARE! This company sold me a kitchen refrigerator that has been nothing but problems they will not return for me. My family is stuck with inoperable refrigerator for a week now for the second time.

Shipped earlier than expected. Good communication throughout the process.

Good work by professionals in their field

HOD provided a great product at a great price. Backed with excellent customer service. I will shop here again.

So awesome! Customer service was great, process of receiving items and even exchanging one was great!

When Thor sent the wrong item I had to purchase through Amazon, because at the time, Thor was not selling directly to the public, there was a link I could click on that directed me to Home Outlet. Micaela was my contact at this company, and I told her about the problem, and when Amazon confirmed the refund for the wrong purchase, I would be in contact with her again. Amazon did refund, and I placed an order for the correct item, a 30" elec cooktop, with Micaela. She gave me a price quote, (slightly lower than the previous cost through Amazon), which I was delighted with, and placed the order. She said it would take about 2 wks for delivery, but the item was delivered quicker than that. I installed the item, read the short operating directions, and was very happy with the purchase. Throughout this whole ordeal, Micaela was always on top of things and was exceptionally helpful. I could not be happier, and should an occasion come again where I am in need of an appliance, would not hesitate to contact Home Outlet Direct.

Purchased a McCool Versa system and it arrived on time without incident. It was also priced better than other dealers for the same product so it was a win-win.

My oven and range arrived in a crate was package so that nothing could harm it in the shipping. My oven arrived fast and in perfect condition. Easy purchase.

The product s great.

Highly recommend this company for their outstanding customer service. They really care and give customers a smooth experience like no other company I dealt with.

I grew tired of my Moen.. Replacing cartridges, leaking, always worrying I was going to strip something because most of it was simply plastic with either a thin bent piece of sheet metal over it, or plastic made to look like metal. Either way, it was a lot like many things in our culture; flashy on the outside, totally hollow and empty underneath (Cardi B, I'm looking at you). The Zline faucet arrived two days ago. I finally had an opportunity to unbox it... Everything... and I mean *Everything* about this faucet screams "custom" and "high-end". It's packaged like it contains the Shroud of Turin. Once unboxed it became apparent how much care was taken in its design. The spray handle weighs a good 1.5-2.0 pounds, as most of it is either brass or stainless steel. Installation was a breeze. Unscrewed my old Moen from my quartz countertop. Replaced it with the Van Gogh, screwed the lock washer down, connected my hot and cold lines. Bam. Finished. I will say that the handle leaked initially-- upon closer inspection, I discovered I made an error during instalaltion. I fixed it now, it's dry as a bone. Just spend the extra money and buy something that was designed to work, not to appease the EPA, or some executive's attempt to cut costs so he can meet 2nd quarter's earnings expectations at the cost of selling something that works the way things should work, but rarely ever do. Go ahead... Buy something that works. Home Outlet Direct was wonderful and easy to purchase from. Buy from them. You won't regret it.

The product is great..... and I received it fast ..Thanks

We have great experience with home outlet my wife was very happy

This oven looks more like a piece of furniture than an appliance, we had to remodel our kitchen around this stove and love cooking on it! We are very satisfied with customer support they have answered all our questions quickly! Such a beautiful oven!

Kitchen remodel just finished. Microwave, dishwasher, range and hood. All are fantastic and very happy with the service

First of all I was very impressed on how the oven was packaged for shipping. Not only boxed but had a large cover to protect the oven from scratches. The shipment arrived on time and was easy to install. Working our way to get use to a new way of cooking but have enjoyed using the oven so far. Definitely will shop Home Outlet Direct again.....

All I expected, looks great in my space. The gas ia a little wonky but getting the hang of it!

The Home outlet experience was very good!! As to the stove we are pleased with only one suggestion. In that the stove can be used with two different fuel types I think for a very minor cost ZLine should include the two small tools needed to switch the jets. It took me going to several stores to find the small wrench and socket needed. Other than that we were very pleased

My chimney had scratch in front when I removed it from the box. I am waiting for a buff cloth from the company to see if that will take the scratch out.