Excellent quality and service! From the ordering process to the delivery it was a pleasure to order from this Home Outlet Direct! I spoke to a sales associate who helped put a quote together for me and answered all the questions I had. I ordered a full set of ZLINE kitchen appliances. To be honest I was surprised how quickly they arrived, impressive!

I had a wonderful experience with Jamie in Customer Service. I emailed her with an issue, and it was resolved quickly and easily. From the ease of ordering, a return/exchange for slight damage of a delivery, to sending us a missing item, we've had an amazing experience with Home Outlet Direct. And we LOVE our Zline appliances. They're high-end looking and are exceptional quality, but did not break the bank. 10/10 for value.

I purchased Forno Kitchen appliances, and Home Outlet Direct and Forno have both been fantastic! I contacted HOD and Forno because I had a few questions, and both companies responded professionally and quickly, which answered my questions within a day or two. I am completely satisfied!

-Order 1k Forno vent hood from HOD -Upon delivery, the delivery company opened the box and confirmed the vent hood was damaged. -I emailed HOD per their return instructions to let them know I refused delivery b/c the packaged was damaged. -HOD emailed Forno twice asking them to contact me, to which they never did. -approximately 1 month later, out of the blue, I get a Forno shipping notification for another vent hood. -This was for a remodel that was completed, so I didn't need a replacement -I told Forno to cancel the shipment and refund my money. -3 months later, I haven't heard back from either company -Submitted dispute with AmEx to try and get my money back. -I ordered from HOD, not Forno, they should be the ones returning my money. -Terrible customer service on a simple transaction

I went online to buy a new tool set for my BBQ. I like nice things and I only look at quality venders. I found a very nice set of BBQ tools Fire Magic 5-Piece BBQ Tool Set (3575B) on the Home Outlet Direct website. When I went to check out, it showed the price of $9.00 for this $99.00 item. There was no tax or shipping charge either. I could not believe it, but I purchased the item. That purchase was a few months ago. I checked on my order a few times to find out if it was still April 26, 2022. I was told there was an issue with my order and there was one more item in their warehouse. That was yesterday, today the item was delivered. It was clear that the $9.00 price was a computer glitch. Yet in my conversation yesterday, the guest services representative said they would honor the price. I never asked, they brought that up. That my friends is a quality company. I am writing this review to say, thank you for being willing to follow-through even when you knew it was a computer issue. I was expecting a note saying there was an error and my $9.00 was being refunded. From a consumer standpoint, this has made me have a high level of trust in you, your reputation and product quality. In today’s market, even though there was a delay and order issues. What Home Outlet Direct did shows class and professionalism. I recommend them for any product they sell or represent. I will be purchasing from them in the future. Thank you for being a company that shows the best intentions for their guest.

I'm very pleased with the expertise use by this company, Home Outlet Direct. Their shipping practices are exceptional. They over pack everything. They go so far as to separate item which historically get damaged. I have received almost an entire kitchen and nothing damaged.

This was probably one of the best finds as we were building a house. The service was fabulous, prices were amazing and above all, we really appreciated the flexibility in managing our order so that we could get our appliances on time. Thank you to Jaime, Wendy and the rest of the team.

Excellent outdoor kitchen set. Great quality and great price. The customer support that I received prior to the sale and all the way up to the delivery was nothing less than First Class. The team at Home Outlet Direct very knowledgeable and patient. They made the whole process painless.

Our home building was delayed, we didn't open the product, a microwave on arrival. When they got to the install it was damaged in the box and inoperable. Kelly Duncan helped and went the extra mile and was able to secure a replacement.

Unfortunately, to give a review, you have to give at least one star. Absolutely the worst customer service imaginable. ZERO communication, ZERO customer service, from anyone in the ‘customer service team’ to Kelly their supervisor. Stay as far away from this company as you can. *edit, to reply to their response.* To be clear, as I said several times in emails to them, the frustration was 5% with the manufacturer’s delays and 95% with their COMPLETE lack of communication. I understand manufacturing and shipping delays. This was about their customer service. When my stove was supposed to arrive by a certain date, and I asked them to please contact me by that date with a status update, NOT ONCE did they do that. Only after I would later contact them did they check the status. After this happened several times, they gave me the number of the manufacturer so I could call (which I did and was able to get much more information). But isn’t that THEIR JOB? When I finally got a text from the shipping company saying my stove would be delivered the next day, I contacted Home Outlet Direct’s ‘customer service’ to ask about the status of my order, and they said it still hadn’t arrived at the warehouse and they had no information on when it would be delivered. Pathetic.

My Thor kitchen package was exactly as it was described and shown in photos. Shipping was fast and efficient. Customer Service was wonderful! The price was a fraction of the cost of the same product elsewhere. I will go here every time and recommend it to everyone!!

Fantastic people to deal with.Shipping was faster than expected.Very pleased with the pricing.The selection is amazing.Going through a major remodel , sooo glad I found their website !!!! Thanks for all your help.

This was packed so well and fast service efficient we are super happy with our stove thank you

They did what they had to do with the circumstances of the supply chain problems. I'm happy with the appliances even though it took 3 months to get them. I'm sure they would be 5 star without the supply chain problem and covid.

I was going to buy from Home Depot but gave Home Outlet Direct a shot after speaking with their sales rep. She was very knowledgable and helpful with my appliance purchase... also was very patient as I did ask a lot of questions haha. I recommend HOD!

Absolutely fantastic company! I purchased a Zline cooktop and it had a small leak. Home Outlet Direct promptly took control of the situation and sent me replacement unit to my door within 2 days! Meanwhile I'm still waiting to hear from Zline. Home outlet direct also responded to my emails immediately with no delay. I'll not only buy all my future appliances from Home Outlet, I'll most certainly recommend my friends and colleague to do the same. They are a fantastic company with great customer service.

Update...The range was installed. We had to take off the level bracket on bottom of range that was very damaged. It appeared to be dropped hard enough to bend the leveling bracket so that the leveling bolt did not function at all. We straightened it the best we could and put back on range. Brought it in the house and finished the installation and were able to get it level. I took a chance and ordered a Forno range. It took a long time to receive it and I even had to hound Cental Freightways to get it to me from Tulsa Ok. I even took vacation and stayed home on my days off, when they said they would deliver it. My son had to come out and wait on it when they delivered. Now for the worse part. We unpacked the range and it does have some damage. I’ve reached out to Home Outlet Direct according to their return or repair policy and guess what? No response. I even called them and they indicated no record of email, so I repeated it, no response....UPDATE. I called and talked to a manager and apparently my emails were going to SPAM so I wasn’t being ignored. Now we can move on and hopefully I will get to use my range. Will update again....

I was super skeptical about using Home Outlet Direct as it was not familiar with the company and had no references to go by but the limited reviews online. I had been ordering my appliances for a full (and major) kitchen remodel and needed a 48" Forno range hood a range I had bought from another company. With everything being out of stock, Home Outlet Direct was the only company that had a customer service department that would look into when the item would be restocked and available. They also matched prices. I decided to take a chance and they really delivered. They shipped as soon as it was restocked and available without needing me to intervene. It was one of the few seamless pieces to this project. This was five months ago and the range hood is working and was delivered in great condition.

Omg hands down the best possible customer service representative i have ever in my life dealt with!!!!! So calm so nice even though she dealt with my indecisive self haha! Absolutely love this woman!!!!

Laura S. helped my husband and I when we were purchasing an appliance package for our kitchen remodel. She was SO exceedingly patient, informative, and helpful ... truly some of the best customer service I've ever received!! She has made loyal customers of Home Outlet Direct out of us. I look forward to chatting with her about future purchases.