While the shipping process took a little time this time, I am in another country and I understand everything is a bit slow right now. This has nothing to do with Kristina's business. Aside from that, the product - Kennedy by Estetica in Chromert1B - is perfect! And the packaging and thoughtfulness of Kristina to include some little gifts, made my day. Thank you Kristina! Again, when I have questions about color or style, she always gets back to me. Please know that this is a small business and it may take some time but she does respond. Sometimes I think in today's world, many need everything "right now" and it just isn't feasible in many markets. Anyway, I highly recommend Kristina Young Hair Additions. The products are always top notch, which is not always the case with online shopping. And her customer service is also worthy of 5 stars.

I loved my topper from the clearance section, was exactly how described and packaged beautifully, however i have been waiting for a refund on the VAT relief since 9th May, i've checked my bank and although i have chased via email and wats app, i have had no responses at all and no refund, can this be rectified ASAP , its the customer service that seems rather lacking unfortunately which is a shame as the videos on You tube are a great asset as is the choice of products on your website

A quick delivery and packaged very nicely. Very happy with the wig. Will definitely use again and highly recommend 😊

Excellent customer care. Excellent product Excellent company

Yet again I have emailed this company regarding my dissatisfaction of my wig purchase, the customer service is terrible! I have asked to return my wig as it is not keeping its original style after washing with the appropriate products. Hopefully I will have some response soon . There is no contact number either for this company which is very frustrating!

Snel geleverd netjes afgehandeld en ingepakt. Weer 2 mooie pruiken erbij. Jammer dat douane kosten zo hoog zijn

Very prompt service!

Colour far darker than shown on screen and no ability to return

Delivery great and very pleased with purchase

Topper not like pic at all absolute waste of money

I received my topper belle tresse this week and i'm so happy. It's a new color for me and I love it. I want to tell you, Kristina thank you so much, the packaging is beautifful, you send me my topper so quickly, I appreced. Fati from Belgium

I ordered a wig from you back in early February, still don’t have it yet! I saw the price if the wig on your website and it significantly cheaper that it is over here in the states! But when I went to check out, the price jumped up more than it would’ve been here! Sent an email asking why and you said conversion rate! Ok that’s fine so I told you to cancel my order and you never did! Plus you charged me $25 for shipping!!! When I tried to reach out to you for information, couldn’t get a response from you!! So if you would have told me important things about ordering from a company over seas I would’ve known! Never again!!!

I ordered and received an Ellen Wille Lovely Topper Pearl Blonde. Unfortunately It did not match the on- line description ...instead of being described as ash blonde it has reddy orangy roots. Upon opening the box i immediately saw it was totally unsuitable .... it has not been handled whatsoever. I have written to them several times but they refuse to communicate with me. I have requested an online consultation to resolve this matter to no avail.

Always first class service and products. Have used many times and always found them helpful and quick to respond.

Kristina was fantastic with helping me to find the right product for me. Thank you so much for your help

Great range of products. Super studio! Kristina is very easy to talk to and spent a lot of time with me.

Excellent, great communication & fast delivery!

I am sorry to say that this Company does not have very good communication channels for its Customer Service. I ordered a Gabor wig some two weeks ago and received an automated acknowledgement. The product has still not arrived and I have been trying to get a telephone number to phone them to ask why I had not received my goods or had a communication to tell me of any delay. Unfortunately the company does not have a telephone only a mobile number which you can send a what’s app message. You can also send an email. I have sent the same message on each of the two comms channels but not received a reply. To not be able to contact a customer service and speak to an individual is a little bizarre. I am still awaiting contact from them as to where my product is and when I can expect delivery. I do hope perhaps there is a response from this channel with some information.

Falsche Farbe, nicht wie abgebildet, keine Antwort auf meine email von vor 6 Tagen. Schlechter Support, verkaufen ok, Nachsorge wohl unwichtig. Nucht mehr wieder!

I like the personal approach that this company brings and I am totally thrilled with my Angelique wig. It's perfect! It was so traumatic losing my hair due to chemo but everyone loves me in the wig and I feel like me again. I wish they would put a link for a pic upload so I could show just how natural and awesome the wig looks.