The service technician ensured I was updated on the project's progress.

I needed something tweaked on my account but I wasn't able to do it on my own. With the help of the agent I got the item resolved. Of course I have to wait until December 1, 2024, for the payment to be processed and then I will be at 100 percent knowing they were able to help me with this item.

I had originally requested maintenance for our furnace and paid the service fee. After a couple of days, I still had not heard from them and fixed the furnace myself. They immediately refunded my service deposit. I would like it if they were quicker with appointing a service provider for the problem.

We requested their help to fix the seal on our oven door. Three weeks later, they come and break the door off! Now we have no oven just one week before Thanksgiving and they refuse to take any responsibility. First American is a scam organization.

The technician contacted me promptly and did a good job.

Sears was the provider and instead of ordering a motor for my washing machine, they ordered a motor for a microwave. The new motor has arrived and they will be here on Monday.

Very knowledgeable about his work

They always respond that same day and set up the appointment with the contractor that same day. All the contractors I've dealt with have been great

I am deeply frustrated with my experience with First American Home Warranty and am requesting to speak with a manager to address my situation. If unresolved, I may be forced to explore legal options. Here’s what happened: I was told I could hire an outside plumber to fix my water tank issue. I contacted the manufacturer directly and was able to secure a free tankless water heater under warranty, as First American was unable to reach them. This saved First American approximately $6,000 for a new unit. My plumber submitted labor charges for installation, but First American repeatedly requested additional information, delaying the approval process. First American eventually sent their own contractor, who also confirmed the unit needed replacement. I finally received approval but was told I would need to pay $1,200 out of pocket for "codes and modifications," while First American would only cover $300 for labor. This feels like a blatant scam. The tankless water heater manufacturer advised me that the installation should take about 45 minutes, making the $1,200 charge outrageous. It appears that First American’s contracted plumber, CM Plumbing, is inflating costs under the guise of "modifications" that are not covered by the warranty. First American’s practices are deeply concerning. They seem to partner with contractors who offer low-cost labor while passing excessive, unjustified costs onto their customers. This is unacceptable, and I strongly advise anyone considering First American Home Warranty to look elsewhere. If this issue isn’t resolved promptly, I will be left with no choice but to escalate this matter further.

Customer service and Thomas And Son

I've had a policy for 2 years. I've had some good experiences but several bad ones. The first involved a substandard contractor they sent out. It took months to resolve and get the repair done. The second bad experience is what really left a bad taste in my mouth. When I filed a claim for a spa repair it was denied. During the first year they honored a claim for a spa repair and things went smoothly. This year I filed a claim and they denied it saying the spa wasn't covered, even though I paid extra for spa coverage both years. This means I paid a premium for coverage that didn't exist and they won't refund the full premium cost for the spa coverage. Doesn't seem right to me. I've had good experiences with FAHW and claims that went smoothly. They do have less exclusions than most other companies but at a premium cost.

Excellent customer serviceCust

I got help for my two issues I had one with my ice maker and one with my dryer both issues resolved professionally by First American Home Warranty Insurance with great results ! Thank you!

Zeus Plumbing did a fine job. They were punctual and professional, finishing the job in much less time than I expected. Would recommend them.

Shortly after we purchased a new to us rental house the heating unit failed. After a an inspection to verify the problem the replacement unit was ordered. The process was professional and easy. FAHW kept us informed of status of the repair

There always very helpful and quick responses

Having not to worry about your home appliances in your breaking down and you needing to figure out how you’re going to pay for them gives me relief and assurance.

You are getting the issues resoved.

Excellent service

Always Five Star customer service since they've serviced my home repair needs since 2008.