All repairs and communication were fine. thanks so much.

They do exactly what the contract says they will do.

This company sucks the tec was wonderful but I had appointment for that Thursday no one contacted me that the tec was not coming it almost a week before they came out

You utterly failed to provide service. We found a provider on our own who had no problem diagnosing and correcting the problem. We will be in touch.

So helpful and went out of his way to help. 10/10 would recommend.

We have not used our warranty in quite awhile, but when we did the service companies used were very good; the only thing on some cases you have to wait for scheduling. I would recommend FAHW mainly because of coverage and price and would definitely recommend the premier level.

Grey company for home warranty

Great job…phone call an hour in advance and in and out with the heater working when finished.

The wait on contractors to come out, and having to wait longer for a part to be ordered vs them coming prepared to fix the issue on the first visit

Prompt and knowledgeable service!

CV pools technician was very curtesy and professional. He got my pool pump installed in and running.

Plumber did an excellent job excellent job. Installed access panel and fixed pipe to enable installation of new fixture. No leaks. Access panel looks good.

I received prompt service. The service people were polite, punctual and kind

I'll experience with you has always been good responsive and pleasant. easy to talk to someone. Will stay with you all the way and make sure everything is going well. if not they will respond to it and take action.

I have no problem with First American. The company has been great. I have used them already for a few claims. I am currently have issues with a HVAC contract that was assigned a HVAC tune up. It has been a horrible experience. I wasn't given two dates and times for the appointment and no one reached out or contacted me about it. Really unprofessional as I plan my day around expecting them to show up.

The Tech Cory was very helpful. He found the problem with the microwave right away. He replaced a switch and placed the unit back into service.

The technician explained a common problem and how to handle it. He also swapped the dryer door to swing the other way for easier access from the washer next to it. Good work!

The business plan of every warranty company calls to not pay a dime for anything…EVER…unless 100% unavoidable. Expect extreme frustration when you hit the point of something needing a repair multiple times. I am now waiting for an 8th visit from—now from a “supervisor”—to fix a refrigerator that the technician has said, for the last two visits, cannot be repaired. With your monthly fee and service call fees, it won’t take too long to realize you should have planned and saved to just replace. KNOW THIS…. AMERICAN FIRST NOW HAS A YEAR-LONG CONTRACT. If you sign up, beware. You either have to cancel AND pay them for 12-months or just bite your lip, pay and suffer until you can cancel. Supposedly, the local contracting service provider is penalized by American Home Warranty if they declare a covered item unfixable. So neither of the companies “helping” you, want to if it can’t be fixed. UPDATE: The appliance repair company never contacted me about sending a “supervisor,” (that FAHW said would come) which would be the 8th visit/repair. I had to reach out to them and just received the infamous, “we will get back to you” response. FAHW said the condenser was replaced, the refrigerator is working and the case is closed. It is true the condenser was replaced (along with the thermostat, compressor and other items). However, if you consider water (still) pooling at the bottom of the refrigerator and freezing, “fixed,” then they are correct. I maintain this is not normal refrigerator operation and should not be occurring. THEREFORE, THE CASE IS NOT CLOSED FOR ME AND ACTUALLY REAFFIRMS EVERYTHING I SAID IN MY ORIGINAL POST—THAT FAHW WILL DO ANYTHING AND EVERYTHING TO AVOID REPLACING COVERED ITEMS UNDER “WARRANTY”—including universally declaring an appliance fixed when it isn’t. Surprise, surprise, sometimes things just break and can’t be fixed anymore. Good luck getting FAHW to recognize that and honor their contract.

The repairman was very nice and so quick with the repair. It was great to have the repair done and fixed.

The technician was courteous and professional.