Promp and got right to it. Solved my problem in about 10 minutes. I couldn't be more pleased. So nice to be able to talk with someone live and actually have the work done while you wait. Thanks again. Great service.

VERY KNOWLEDGEABLE AND DETERMINED ON RESOLVING THE MATTER AND HELPFUL AND PATIENT DURING THE PROCESS

Rasche Abklärung und sehr Netter Kunden supporter

You write to yhe Suport, some Minutes later you get an Answer. Friendly, Professional and Helpful They are just great

Very helpful and courteous Rep

Paula was very helpful to me when I called, even though she was not a customer service person. She patiently answered all my questions and sent me an email with links for more information.

It was great the help that I received from Ninjatrader

Fast response to inquiry!

What makes a company valuable are the assets it has. A company's greatest asset is the people who work there. Ninjatrader is great because its employees are great. If everyone goes along with Paula Santiago, then Ninjatrader will continue to be unbeatable and excellent at what it sets out to do.

Marco was excellent! He was extremely knowledgeable and patient with me as I was learning how to use the platform. I highly recommend!

Absolutely perfect. Now everything working great. Again, thank you so much.

Joseph C from NinjaTrader made my transfer from NinjaTrader 8 to the new Ninjatrader platform easy! Also, transferring all of my 3rd party add-ons from my indicators to my strategies to the new platform. Very helpful!

Marco was very helpful and patient with me as a new user. He was able to address my issue and share nice to know info for my benefit. He even had to call me back due to an issue I had on my end. Thanks Marco!

Ive had an ongoing issue and was beginning to lose hope in getting any resolve in the situation. After calling several times and not getting anywhere I was lucky enough to get Sabastian to answer. On 9/21 my account got hacked and someone was able to call from a galaxy phone and get money from my account. I got the text from yall that day and was able to call and cancel that transaction as it hadnt gone out yet. Since then my account went to liquidate only. Since then I called several times trying to get my money out of that account and close it down. It doesn't seem like many people there care about their jobs as any one of them could have helped me but did not. Sebastion truly cares about his job and people that have accounts with yall and that was refreshing. It made me change the way I think about ninja trader which is a good thing.

Anytime I have an issue or question, I receive swift response and resolution. Everyone is friendly and very helpful.

I had some issue with the platform and I called the support. They were really helpful and knowledgeable. I was able to get the remote support and the issues were resolved.

Marcus, provided very professional help today on a remote to my computer to fix an issue with displaying 9 charts on 2 monitors and my Windows 10 Pro Workspace network. Before contacting Ninja-Trader tech support, I had tried to get the necessary support from several other (Paid Support Contract) that I use, as I did not believe that Ninja would be willing to work on integrating with Charting software from another source. I have Ninja-Trader installed on 2 PC's running on a Windows 10 Pro Work-group. I use Ensign Software (EnsignSoftware.net) for my charts. I had previous help setting this up to integrate data feed with Ninja-Trader -- Stefen --Ninja Trader Customer Support was extraordinarily helpful and professional -- by remoting into my computer to setup the data feed to the Ensign Charts. Everything was working perfectly until today when -- I had a problem with the charts from 2 monitors displaying the charts on top of each other and after spending hours trying to remedy that I finally phoned Ninja customer support and fortunately was talking to Marcus who answered on the second ring to his office. He immediately said, "That while he had minimal experience with Charts from Ensign Software (which is not part of Ninja) --he, Marcus, would remote onto my computer and see if he could be of help. He came on my computer and identified the problem and Corrected the layout of the charts and I was again able to receive data for the charts and see the charts properly displayed on the 2 monitors. Amazing and extraordinary help by Marcus. It has been my experience that tech support from most brokers is all but impossible to obtain -- my experience with Ninja-Trader has been outstanding. Most brokers promise support but do not really have support -- in fact most rely on the broker to do the work that should be done by another dedicated tech support department. KUDOS to Ninja -- great tech support !

My last ticket was handled perfectly and professionally

I was helped today 18 October 2023,by Matthew S. (NinjaTrader Client Services). Mathew was knowledgeable , patient & extremely helpful. He solved a log in & data feed issue by a process of elimination. Absolutely first class.

Professional, effective and surprising service. Note 10