Today is Sunday. I first requested assistance on Thursday then again Friday and Saturday, but it wasn't' until Kimberly took the time to read my request and answer it that it was resolved. I understand your techs must be very busy but it very frustrating when emails for help are not read correctly or in my case even ignored because they were assumed appropriately answered. Thank you Kimberly H.

Joseph (Joe) is awesome. He is very knowledgeable and professional. Easy to talk to and to work with

The customer service rep was very patient and helpful!

Overall great customer service

Ricky H at Ninja was awesome. I was having issues with the Desktop and Web Trader and hopefully he diagnosed the problems and we're all good to go. Ricky was professional, articulate, knowledgeable and was a delight to work with.

Kimberly was kind, considerate, helpful and extremely adept at helping me to resolve my issue. FANTASTIC experience. Thank you Kimberly!!!

As a new client, support response was quick and got me started with realtime data feeds within two hours after installing NT 8.

Erick was awesome, he spent nearly an hour troubleshooting my issue to get it fixed and he did fix it.

Just, the BEST option.

Professional tech support over a screen share appointment. Joseph C. had my issue taken care of in just over 10 minutes, no problems at all.

Adrian Was awesome, very helpful, understood my problem, and took the time to address my issues and make sure they were resolved. Thanks

This tech support guy is awesome. It was a quick fix for him bu tfor me it was an hours long ordeal. He made quick work of my problem and resolved my issues easily. Was a breath of fresh air after listening to the piano jazz for an hour. Almost pulled out my hair for that.

Was given very clear instructions on what to do to fix the problem.

I sent a support on a Saturday. I did not get a response till 11AM Monday. I would like faster response than that. Chris, who took care of me, knew what he was doing and fixed things quickly.

Cesar was kind and patient in answering all of my questions. He cleared up the confusion I was having about margin as a new futures trader.

Christopher J. was great! Got my charts working again (which was my main concert), installed the latest version of NT, set up a template for me, and edited my workspaces. Couldn't ask for better.

The customer service representatives are very professional, they work very well with customers, like Marco did with me today

Email response times were very quick and all the questions i had, were answered in detail by Eduardo R. to give me clarity.

The service was very fast. The tech support team was very helpful and polite. I was very satisfied with everyone i came in contact with. Keep up the good service.

Great service