Honestly, this process has been terrible. Ninja trader owns Tradovate for context. I have tried to set up and fund my account for two weeks. One week was wasted trying to use Tradovate and their useless staff/support team. The other I have sent over 30 emails to and from with Ninja Trader support. As someone in Australia we don’t have access to the platform Plaid for transfers/funding. When you try and transfer via a wire it rejects the funds as they say they need it to arrive in AUD - yet they provided a UK account - which means funds are converted for the transfer and costs me conversion rates only to be rejected. I have updated my bank card details over 20 damn times. I have changed my name with their staff to reflect my card details, I have spoke with their staff over 30 emails and it still doesn’t work. This process is useless and their team can’t actually solve/assist the process other than wasting your time. This is mind numbing and stupid when you think about the fact it’s 2024 and this process should be streamlined and automated. Stay away, honestly companies like IBKR (interactive brokers) are far better. Waste of time.

SCAM It does not allow withdrawal

been using this broker for a year to learn futures...the tools are top notch...the demo trading had been the best tool I have found. I just broke even and I wish I discovered futures sooner. this is my futures broker. no complaints

Chris was very good at understanding the couple issues I had. He was able to resolve the issues without any further system issues.

Your support is brilliant!! 100%

The platform has so many bugs it is insane. Constantly deletes data, doesn't track correctly, strategy analyzer always crashes. So many issues with it. Only good thing about it is that it is free.

Thank you for your help! Lana O. was absolutely fantastic!!! I appreciated it very much! She has a very kind spirit and a strong willingness to help! (I would give her rave reviews in a survey!!! I am very glad to get to do a survey for her. If all companies had people like her that would take their and make sure the customer completely understood the answer for which they called, I'm sure the company's bottom line would be magnified. Thanks again!

Two make 3 people worked on a problem and they all did a great job.

opening a new account and starting trading has been painful at best. I keep getting requests for bank acct info and a crazy request to explain my Username. WTF!! So I responded to both and 2 days later the requests for both are right back on my main screen, No phone number and their chat Bot is unless for anything other then simple usage questions. Can never get to a representative. Emails are answered over night. Very frustrating, I moved from Schwab because of high fees, but now starting to regret it as I have missed almost 10 trading days.

Eli Gonzalez, the tech assigned to assist me, called precisely at the agreed-upon time, was highly skilled and courteous, and solved my issue quickly. I don't normally write reviews, but this time, the experience was so outstanding that I enthusiastically chose to share my experience.

Scam. I purchased a 12$ data plan with Ninja Trader on October 24, on October 31st they charged me again for the same plan $12. I was just getting my account setup, and they decided to take pretty much all the money I had just put in temporarily. I'm really glad I didn't have a lot of money in my account, I fear they would of drained it also. When I receive a refund, I will be removing this review. But as it stands, this company stole money from my account. Update: NinjaTrader responded below saying something about sending a request for more information, NO they have not, they told me back in October that cannot issue a refund and regardless of whenever someone joins NT they are charged the 12 fee, so since I joined at the end of the month they charged me 12$ just for 1 day of service and another 12 Nov 1st. The response below is a straightforward lie.

Adrian was very professional and very knowledgeable.

Oxana was very helpful and patient with me. She answered all my questions and got me nup and running again. Ninja Trader is the best!

Adrian ROCKS!! He was very helpful, clear, & concise. Very professional, quick and accurate in setting up charts and computer screen on my laptop. Excellent customer service!

The representative was very helpful dn addressed my issues. Excellent service.

very nice ninja traid bot

Adriana provided outstanding customer service and technical support. He resolved my issues and provided me with additional tips to use within the NinjaTrader platform.

Coloco una sola estrella porque creo que la mayoría de la comunidad Latinoaméricana tiene problemas para depositar ya que los bancos de nuestro países no permiten hacer dichos giros y la plataforma está muy limitada a solo fondear con bancos físicos no admiten otras formas de fondeo y eso es grave para nuestra comunidad se que como yo hay miles de trader buscando otras alternativas pero son pocas y pasa lo mismo osea en conclusión los latinos si no tenemos cuenta bancaria en EE.UU no podemos tradear sino forex ya que es más fácil en fondeo pero futuros es mucho mejor por sus regulaciones

Great service... answered all my questions and fixed the issue fast... any future issue and I will ask for... Christopher J. again.. .he is the best. Lee

Take over my PC and fix, works great