I purchased a dual fuel heated towel radiator last year and for a few months it worked fine. Now every time it heats up it on the electric element it makes a loud clicking noise which is enough to wake us in the mornings and also becomes boiling hot to the touch even on the lowest setting. My plumber who installed the rad reckoned the cause was a faulty electric heating element. Geyser asked me to take this out to investigate as they said it may have been fitted incorrectly, or the system needed boiler silencer adding ( it has just been serviced so has this already ). So, my plumber returned, took out and refitted the element, as requested ( it was not bent nor crossthreaded nor was it touching the inside of the rad as geyser suggested it might be. Now I have another plumbers bill with a third probably to come to fit a new part and geyser have not even replied to me as to when they will send a replacement element or who will pay my bills or even they are looking into the matter ! I was really pleased with my purchase at first but now there is a problem the after sales service has been terrible and I will tell all my friends definitely not to buy from geyser radiators !

Easy to buy, delivery very prompt

very prompt and reliable next day service. yet to fit towel rail, but, looks excellent quality

Could not fault the services, ordered large radiator 1.30pm it arrived next day 3.00pm.

Ordered for next day delivery which did not arrive for 2 days. Had to return and company agreed to pay return costs but not delivery costs. Would, however, use again. An unfortunate postal service.

Fast next day delivery. Radiator looks very good but not yet fitted. At the moment Geyser get an excellent recommendation.

Ordered an electric towel rail and programmer. It arrived when promised and was undamaged. Soon fitted and working well.

Very pleased, both with the element cover and the customer service. Thank you very much

great service and knowledge- keen prices delivered next day

Just as described. Quick delivery.

Experienced and helpful staff with good customer service.

easy to order and pay on line, radiator arrived the following day as stated

I'm unable to rate the product as it will be installed as part of a building project but I can't fault the response time of Geyser Radiators; I ordered the radiator one morning at it arrived by 10:30am the following day.

One radiator was damaged, but was replaced asap. Great service!

Excellent product, fast delivery and ideal for the purposes The only difficulty encountered with the fitting was that the brackets had to be attached to the towel rail before fastening to the wall - a rather awkward manoeuvre but did not detract unduly.

Excellent service all round

Excellent radiators Delivery time was spot Delivery service was first class Great customer service Many thanks

Great service and customer support

Excellent service and communication - very careful delivery company.

Despite adding notes to the order and despite having purchased over 10 radiators within the last 12 months, my order was still sent by courier who refused to deliver to my house because his van was too big to fit between the gateposts. What is the point of asking for additional notes to support delivery and then completely ignoring them.