The NWH Group

Mayfield Industrial Estate, EH22 4AD, Dalkeith, GB
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5.00
Based on 370 Reviews

5

91.89%

4

3.78%

3

0.27%

2

0.27%

1

3.78%
About The NWH Group

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.

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Michael Jones
United Kingdom | 03 June 2023

I have used NWH group for my joinery business, they are very attentive and always pick up my bin on time. I have been dealing with Finlay which has been a pleasure. I look forward to doing continual business with them in the future.

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Gina
United Kingdom | 02 June 2023

Rachel was super helpful and patient with me while she set up our account. Great communication too.

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Shaun Wane
United Kingdom | 01 June 2023

Loved the service, in particular Siobhan Gajree. She has been super helpful, very detailed and above she behaves with integrity.

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Andy
United Kingdom | 26 May 2023

We have been with NWH for a few months now, and have had no issues. Whilst they aren't the cheapest, they will provide an excellent service and will be in on the days they say they will be.

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Whickham Thorns
United Kingdom | 16 May 2023

Have been dealing with NWH for a few years now. They allow is the flexibility to adjust and amend our collections as and when the business requires. We normally deal with Anita via email and it works really well.

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Alister Poole
United Kingdom | 15 May 2023

Helpful, informative member of staff dealt with our company opening an account and the items we required were delivered just hours after account was opened

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John Miller
United Kingdom | 12 May 2023

We have dealt with NWH for 4 or 5 years now very successfully and in particular dealing with Michelle Lindsay. Michelle is very attentive and is always on hand to remedy any issues or problems. We have added on a few new sites to the existing schedules over the years and Michelle always goes the extra mile to ensure a smooth handover. very happy with the services and customer care.

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Jenny
United Kingdom | 08 May 2023

Excellent Customer Service Finlay Toulouse has been our contact within NWH and he has ensured that everything has gone smoothly from delivery of our skip and recycling bin to collections being arranged for relevant times throughout the month. He has responded really quickly to any queries I have had regarding the account and resolved any issues quickly and efficiently.

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David Corrie
United Kingdom | 06 May 2023

A very professional company with helpful staff throughout the organisation. Always happy to help or find a solution.

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Iztuzu Restaurant
Morocco | 04 May 2023

From the first day I called the service from Anita has been exceptional. I highly recommend this company.

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mr s
United Kingdom | 04 May 2023

Overall my experience was very good. Finlay reached out, when he noticed us as a new business. He was prompt in coming over to see us, and gave good honest advise and got us sorted.

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Assistant Scout
United Kingdom | 18 April 2023

We're an unusual customer - a Scout Group which holds an annual jumble sale and needs a skip to dispose of the unsaleable junk which people donate! So NWH doesn't make pots of money from us. This is the second time we've used them, and at every stage they've been great. They have a wide range of sizes. They can "wait and load" which is vital for us. There are real people who reply quickly to our odd questions. And their drivers turn up on time and are skilled, pleasant and helpful. What more could you want?

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David DaCosta
United Kingdom | 23 March 2023

Good customer service 👍🏻

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Glen Battersby
United Kingdom | 22 March 2023

Moved from another supplier to NWH and I have to say the service has been first class. From Barry Horton to the girls in the office Irene and Debs, it has been so easy. Booking system is easy and we always get acknowledgements and the driver's are a pleasure to deal with. Excellent Service.

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Marcin
United Kingdom | 14 March 2023

Very helpful, experienced and patient. Answered all my questions in detail and made sure my whole process goes smoothly throughout

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Lee-Ann
United Kingdom | 13 March 2023

Amanda was very helpful in sorting out our account request, and getting everything booked for us. I woulsnt hesitate to use them again and would recommend.

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intaglio glass
United Kingdom | 09 March 2023

We have only just switched to The NWH Group after a very bad experience with another supplier. Early days but so far extremely efficient, helpful, great customer experience and have delivered all that has been discussed and agreed on time with no hassle.

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Andrew McNish
United Kingdom | 08 March 2023

We are new to working in the NWH Glasgow / Edinburgh area, and their Customer Service has been first class with speed of response to any enquiry being a bonus to moving our work along. Amanda Knox and the Customer Acquisition Team have helped to confirm all of our requirements whilst also promoting a friendly atmosphere at all times.

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Denise Dean
United Kingdom | 02 March 2023

The customer service from NWH has been first class, Amanda, who has been my main contact has guided me through the process of setting up an account. Excellent service and long may it continue.

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Lee
United Kingdom | 21 February 2023

Setting up an account was made very easy with the aid of Rachel Morrison from customer acquisitions. Ordered a skip same day with no hassle.

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