This website hotel booking is scam, I booked for 3 days in Vegas and a week later I wanted to call the hotel to check if everything okand found out my reservation Has been cancelled from the third party, which is gala hotels. I’ve been trying to get hold of them, left 3 voice msgs and sent an email but no answer and now I don’t know if I’m getting my money back or what’s going on.

Hello, Same happened to me and my boyfriend and another couple that booked thru them. We booked the hotel through them for 28 December for six nights 570euros. I called the hotel today 27 december and they informed me that our booking was cancelled and no way to get in touch with galahotels.... My friend also called just to find out they did the me as well to them. can anybody please inform us if there is any way to sue them???

I am one of the victim too. Booked a room and got confirmation on the 16 Dec 2018 of my booking in Travelodge in London. When I arrived, the hotel said that my booking was cancelled on the 19 Dec 2018. The cancellation does not come from me and no email notification whatsoever from GALA HOTELS. Unable to reach anyone through its UK contact number and only received automated email reply saying that they received and gave case number to my complain and said that work is in progress. But reading the review on Tripadvisor, suggested me automatic reply is what I will only receive. Hopefully my bank or www. macarte. be can help to reject its payment claim on my credit card. DO NOT BOOK ANYTHING FROM GALA HOTELS WEBSITE!!

Pessima esperienza. La prenotazione non risulta regolare all'Hotel di destinazione. Il voucher di Gala Hotels è ok così pure la transazione con la carta. Ho aperto la segnalazione alcuni giorni fa, nessuna risposta, comunicazione telefonica con l'Italia solo tramite messaggio in segreteria. Devo partire tra un paio di giorni e dovrò rifare la prenotazione direttamente in Hotel, ammesso di trovare posto!

Family member booked for a christmas holiday in Italy some time ago. A week before departing, they found out that the hotel booking was cancelled. Be aware it's a scam and galahotels are not replying back. Be aware before making your next booking.

These are SCAMMERS, We booked a hotel through these guys in August for December, they took the money immediately from credit card and then THEY cancelled our booking just a couple of days before we arrived to the hotel. No one informed us. We had to pay the hotel again upon arrival at double the price, since only 8 rooms were left the price went up. We had everything, hotel voucher, reference number from these guys in which before we arrived they've sent them an e-mail to the hotel to cancel us. You cannot get through on their telephone line or e-mail. Beware scammers.

Beware of this scam company! I booked a New York City hotel through them and never received an email or confirmation, but the charges were put on my credit card. I called the hotel directly and they indicated that GalaHotels booked the reservation, charged my credit card, and then cancelled the reservation days before I was to arrive, without refunding my credit card. My credit card company attempted to call their customer service for a refund, but of course, they were non-reachable.

Scam company please avoid. I booked at the recommendation of Tripadvisor. They have now informed me they are removing the company from their site due to numerous issues. They cancelled my booking 2 days before I was due at the hotel and did not inform me. The only way I found out as I just so happened to call the hotel to check check-in times. I have had no response from Gala and their phone lines, online chat service and emails all seem to fake and don't work.

OSZUŚCI-zrezerwowałem 7 dniowy pobyt w Rzymie .Pobyt opłacony. Po przyjeżdzie 2 tyś km brak rezerwacji.Brak kontaktu i brak pieniędzy

I booked a room with Gala Hotels for the radisson at Stansted for today xmas eve. When I arrived Iwas told the booking had been cancelled despite Gala having my money since November. I tried to phone but the number is "not available". I suspect this is a scam so readers beware!

Scam scam scam, booked, very short time later money taken from account. Later read some adverse reviews so checked booking with hotel only to be told, hotel booked and booking cancelled following day by galahotels, I am now down a sizeable amount of money and nothing to show for it. Have texted, emailed, phoned with no success, an absolute bunch of thieves

I cannot contact Gala hotels between My bookings (I have a case logged with them since 12th Dec), by phone (cannot connect to the english number on their website), no reply by email or on messenger.

Comme tous les précédents avis , nous venons de subir une escroquerie avec la même méthode à savoir , annulation de la réservation malgré la carte débitée du montant total . Actuellement à Marrakech, nous avons dû repayer ce que nous avons déjà déboursé auprès de l’hôtelier . Le service client est injoignable , à priori situé en Turquie . Comble de la malhonnêteté, ce site nous envoie un mail le lendemain de notre arrivée pour faire partager notre expérience. A fuir !!!!! Nous allons bien sûr porter plainte contre ce site auprès de la police et allons partager via tous les réseaux sociaux. Faites la même chose pour protéger les futures victimes . Gala Hotels je vais vous pourrir partout où je pourrais !!!!

Llegamos al hotel y no tenían noticias de la reserva. Hemos intentado contactar y los teléfonos facilitados no dan señal. He tenido que volver a pagar la reserva. Por el momento les he mandado un email, exigiendo la devolución pero sino recibo una respuesta tendré que denunciar ante las organizaciones pertienentes.

SCAM! SCAM SCAM SCAM! Be very careful. Im in Rome, just came to my Christmas holiday last night, but the receptionist has explained me, my reservation (what I booked in July) was cancelled just recently, I need to rebook my stay with the hotel. I am going to report it in the police tomorrow. The website IS still available to book anything. SCAM SCAM SCAM!

I booked through GalaHotels.com for a hotel room at the Days Inn in Ottawa. When I arrived at the hotel the receptionist informed me the reservation had been cancelled and she quickly did a check on the reputation of GalaHotels and found out that they have been implicated in a huge number of scams online. Obviously I had to re book my room and re pay for a room. I later found out this scam outfit is located offshore in Istanbul, Turkey, Very difficult to trace and get my money back. Stay away from this crooked bunch of thieves.

I made a reservation and paid up back in April. The price I paid was easily the lowest quote I could find. Some time later I saw some very bad reviews here on Trustpilot. I have to admit I was worried! So I emailed the hotel to check on my reservation - it had been received by the hotel and all was well. However, I braced myself for problems when I arrived at the hotel on December 11th. All was perfectly OK and I was very relieved. No extra charges at all, and in fact they even gave us an upgrade! So, on this occasion at least, GalaHotels gets 5 stars!

Meine Frau hat ein Doppelzimmer im Breidenbacher Hof in Düsseldorf für eine Nacht gebucht und über die Kreditkarte auch bezahlt. Bei der Ankunft im Hotel wurde uns mitgeteilt, dass die Buchung von GalaHotels annulliert worden sei. Von seitens der GalaHotels wurde uns aber bestätigt, dass die Buchung "confirmed" sei. Konsequenz: wir mussten nochmals direkt im Hotel buchen und nochmals bezahlen. Rückfragen bei GalaHotels sind zwecklos, weil man nie eine Antwort bekommt und die Kontaktdaten nicht stimmen. Hände weg von dieser Plattform,riecht nach Abzocke.

GalaHotels.com is a scam website. We booked our Great Wolf Lodge in Ontario. After we booked, they charge our credit card then they canceled the booking on the next day. When we came to the resort, they said that GalaHotels used Expedia to book our room then Expedia canceled our booking because they could not collect the payment from GalaHotels.com. We then logged in GalaHotels website and check our account, the booking is still said confirmed on GalaHotel.com websit. So this is a TOTAL SCAM. PLEASE AVOID booking through this website.

My son phoned me today from Paris to say that the hotel room he booked through Gala Hotels has been cancelled by them after they took the money. They do not answer the phones. Lucky for them that they are based in Istanbul because I would be making a visit to their offices for some retribution.