The experience was very good, even they do not send you any ticket or confirmation email so I was "blind" before I arrived to the hotel. But everything was perfect!

For some reason, the (paid for) reservation at our hotel was cancelled by GalaHotels four days before our arrival. Thanks to the excellent front desk staff at The Watergate Hotel, we were able to rebook a like room at a like rate. We will be seeking a full refund from GalaHotels as we had to pay for the room twice.

The location was excellent for us, next to the railway station and to the city center. The room was spacious with all the necessary services and very bright with a nice view. Very convenient to have coffee facilities in the room. Staff was professional and helpful. We did not try the breakfast because we considered a bit expensive.

The back door into the garden was not locking and the guy who checked it said he would come back when we went to the pool, never came back! PS do not disturb sign was on when he initially barged in! Went to use Spa the next morning before check out only to be told it was closed, no mention of this the previous day or would have used spa more.

It was beey easy to book and the reservation was exactly what it said. Was such a blast!! And such great deals too.

Very nice hotel in a very nice area. The food and quality of service was excellent. Unfortunately I will remember that even with a superior double room it did not include wi-fi which was quite annoying.

Always a smile on the staffs faces , Our stay was the best , we actually thought we had a piece of jewelry missing from our room “very upset “. Hotel staff was so kind and gracious ‘ Hotel security helped us track it down on video camera , We actually unknowingly lost it in the ocean “ the cameras showed it on our hand before going into the ocean & not there when we come out . They were awesome !!!

Great prices Its was a great price compare to other websites. Since I was looking for a specific hotel, I was able to compare with other websites

Dont book on here! Thank god i printed out my booking as soon as i booked! They never sent me an email confirmation or anything. I had to pay for taxi to the hotel and back because i had no proof of transportation even though eveything was included in the package.

Just fantastic had a great time gala hotels were superb xx

Accommodation and all services were very nice, I got everything I needed. Thanks

Unfortunately I had bad experience with Ghala, I will definitely not use it again, spent the whole day to speak to them with no answer, they never take the customers calls, the team looks uncaring

Une très belle expérience, hôtel magnifique, très propre, personnel très agréable,

Very friendly and Helpful staff, and excellent facilities